TransPerfect

Translator

• Provide consecutive interpretation services between English and Vietnamese across various industries (medical, legal, customer service, etc.)
• Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion
• Maintain confidentiality and impartiality at all times
• Manage call flow professionally, including respectfully intervening when clarification is needed
• Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions
• Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges
• Remain strictly within the interpreter’s role without offering personal opinions or advice
• Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance
• Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity

Bilingual Interpreter, English – Vietnamese

• Provide consecutive interpretation services between English and Korean across healthcare, legal, financial, and customer-service calls
• Ensure complete accuracy, clarity, neutrality, and preservation of tone, intent, and emotion in interpretation
• Maintain confidentiality and impartiality at all times and follow interpretation protocols
• Manage continuous live calls professionally, including session control and respectfully intervening when clarification is needed
• Apply short-term memory retention, active listening, and note-taking techniques to manage longer exchanges
• Demonstrate emotional intelligence and composure during high-pressure or emotionally charged interactions
• Remain strictly within the interpreter’s role without offering personal opinions or advice
• Participate in ongoing training, coaching, and feedback sessions; complete four weeks of paid training
• Utilize basic computer tools (MS Office, internal platforms) to manage calls and log activity

Bilingual Interpreter – English, Korean

• Provide consecutive interpretation services between English and Mandarin across various industries (medical, legal, customer service, etc.)
• Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion
• Maintain confidentiality and impartiality at all times
• Manage call flow professionally, including respectfully intervening when clarification is needed
• Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions
• Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges
• Remain strictly within the interpreter’s role without offering personal opinions or advice
• Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance
• Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity

Bilingual Interpreter – English, Mandarin

• Provide consecutive interpretation services between English and Russian across various industries (medical, legal, customer service, etc.)
• Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion
• Maintain confidentiality and impartiality at all times
• Manage call flow professionally, including respectfully intervening when clarification is needed
• Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions
• Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges
• Remain strictly within the interpreter’s role without offering personal opinions or advice
• Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance
• Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity

Bilingual Interpreter, English – Russian

• Provide consecutive interpretation services between English and Cantonese across various industries (medical, legal, customer service, etc.)
• Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion
• Maintain confidentiality and impartiality at all times
• Manage call flow professionally, including respectfully intervening when clarification is needed
• Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions
• Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges
• Remain strictly within the interpreter’s role without offering personal opinions or advice
• Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance
• Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity

Bilingual Interpreter – English, Cantonese

Bilingual

• The supervisors selected for US support at either site will be assigned US remote interpreters, El Paso remote interpreters, and potentially even Philippines remote interpreters.
• Provides the highest level of customer service by effectively supervising a cadre of well-trained interpreter customer service agents.
• Ensures ethical practices and TRI standards of practice are observed during interpreting encounters.
• Assures compliance to internal and external specifications and standards relating to TRI standards of practice.
• Develops, recommends, and implements measures to improve productivity, performance, quality, and career path for interpreter customer service agents.
• Responsible for communicating policy updates and company information through team meetings, huddles and one-on-one development sessions.
• Ensure that all interpreter customer service agents are meeting their key performance indicators.
• Assists in research and analysis work efforts by providing input for forecasting, training program assessment, and quality assurance program calibration.
• Documents all coaching/development sessions in a timely manner including corrective actions and performance improvement plans.
• Interaction with cross-functional support groups in order to manage the day-to-day operations.
• Responsible for all daily administrative duties (e.g., time card administration, payroll, etc.) as required.
• Identifies and resolves operational problems using defined processes, expertise and judgment.
• Ability to identify errors, inconsistencies in information.
• Act professionally with regards to appearance, conduct, coworker interactions and promptness.
• Keep all assignment-related information strictly confidential.
• Participate in periodic self-evaluations, as well as quarterly Center evaluation programs; conduct periodic evaluations of interpreters assigned.
• Maintain familiarity with center systems and equipment updates so as to operate interpreting systems efficiently.
• Prepare reports to include status of interpreters assigned, shift coverage, and to convey interpreters’ needs and suggestions to upper management.
• Understand basic HR laws/regulations and keep up-to-date with company policies.
• Perform other duties as assigned.

Bilingual Team Supervisor, US Support

Call Center Representative

• Provides the highest level of customer service by effectively supervising a cadre of well-trained interpreter customer service agents.
• Ensures ethical practices and TRI standards of practice are observed during interpreting encounters.
• Assures compliance to internal and external specifications and standards relating to TRI standards of practice.
• Develops, recommends, and implements measures to improve productivity, performance, quality, and career path for interpreter customer service agents.
• Responsible for communicating policy updates and company information through team meetings, huddles and one-on-one development sessions.
• Ensure that all interpreter customer service agents are meeting their key performance indicators.
• Assists in research and analysis work efforts by providing input for forecasting, training program assessment, and quality assurance program calibration.
• Documents all coaching/development sessions in a timely manner including corrective actions and performance improvement plans.
• Interaction with cross-functional support groups in order to manage the day-to-day operations.
• Responsible for all daily administrative duties (e.g., time card administration, payroll, etc.) as required.
• Identifies and resolves operational problems using defined processes, expertise and judgment.
• Ability to identify errors, inconsistencies in information.
• Act professionally with regards to appearance, conduct, coworker interactions and promptness.
• Keep all assignment-related information strictly confidential.
• Participate in periodic self-evaluations, as well as quarterly Center evaluation programs; conduct periodic evaluations of interpreters assigned.
• Maintain familiarity with center systems and equipment updates so as to operate interpreting systems efficiently.
• Prepare reports to include status of interpreters assigned, shift coverage, and to convey interpreters’ needs and suggestions to upper management.

Trilingual Call Center Team Supervisor – French, Creole, Spanish, English

• Translate and/or post-edit technical materials from Chinese or English into German
• Ensure translations are accurate, contextually appropriate, and of high quality
• Meet productivity targets, with an expected MTPE output of 600 words per hour

Freelance Technical Translator, German

• Translate and/or post-edit technical materials from Chinese or English into French
• Ensure translations are accurate, contextually appropriate, and of high quality
• Meet productivity targets, with an expected MTPE output of 600 words per hour

Freelance Technical Translator, French

• Translating and proofreading documents pertaining to a variety of clients
• Working under the guidance of your manager and in collaboration with Project Managers
• Creating and finalizing the end product before it goes to the client

Freelance English – Indonesian Patent Translator

• Translating and proofreading documents pertaining to a variety of clients
• Collaborating with Project Managers
• Creating and finalizing the end product before delivery to clients

Freelance English-Vietnamese Patent Translator

• Translating and proofreading documents pertaining to a variety of clients.
• Collaborating with Project Managers on translation needs.

Freelance English – Thai Patent Translator

• Translating and proofreading documents pertaining to a variety of clients
• Creating and finalizing the end product before it goes to the client
• Collaborating with Project Managers and your manager

Freelance Japanese-Korean Patent Translator

• Translating and proofreading documents pertaining to a variety of clients
• Collaborating with Project Managers and managers
• Creating and finalizing the end product before it goes to the client

Freelance Translator – English to Traditional Chinese (Taiwan)

• Translating and proofreading documents pertaining to a variety of clients
• Responsible for creating and finalizing the end product before it goes to the client
• Collaborating with Project Managers under the guidance of your manager