TransPerfect

Clinical Operations

• Accountable for TMF operations and processes
• Lead governance committee with TMF vendors
• Develop TMF-related standards and SOPs
• Provide expertise for inspection readiness
• Collaborate with senior leaders for reporting and analytics

Associate Director, TMF Operations, Clinical Operations Analytics

• Accountable for the company’s Trial Master File support model, processes, and systems
• Responsible for oversight and management of TMF vendors and associated processes for the TMF
• Primary point of contact related to TMF processes and systems and study specific TMF support, as appropriate.
• Develop and oversee global TMF-related standards, standard operating procedures (SOPs) and corresponding controlled documents that are in line with relevant regulations (e.g., ICH-GCP, and regulatory requirements such as EMA and MHRA) and industry best practices (e.g., CDISC Trial Master File Reference Model).
• Provide expertise and strong leadership to ensure inspection readiness and facilitate seamless support of audits and regulatory inspections.
• Review and provide expert TMF operations input into clinical documents, particularly study plans.
• Develop, generate, analyse, and present to leadership standard TMF metrics/KPIs to demonstrate TMF health.
• Lead the continuous evolution, implementation, and oversight of TMF support model.
• Provide operational leadership to TMF vendor budget negotiations and management of TMF operations spend.
• Lead and manage the relationship with TMF-related vendors, ensuring appropriate contract scope, budgets, vendor performance and issue resolution.
• Serve as TMF Operations functional area representative for the implementation of any systems or processes that would interface/integrate with TMF (e.g., CTMS, EDMS, ISF, CDMS/EDC).
• Lead governance committee with TMF Vendors
• Provides technical expertise and leadership to develop and execute Clinical Operations reporting and analytics strategies and initiatives that align with organizational business objectives.
• Create and generate sophisticated reporting, metrics/KPIs and other analytics that can be used to measure performance, compliance, and effectiveness.
• Lead interpretation of metrics and analytics to ensure accuracy, aligned stakeholder interpretation, and trends.
• Communicate performance metrics and KPIs to study teams, functional leadership, and senior management, identifying issues, trends, and opportunities.
• Ensure that portfolio of metrics, reporting and analytics solutions are fit for purpose at the company and are strategically aligned, accurate, scalable, and managed regarding functionality, utilization, and budget.
• Drive ongoing assessment of systems that support analytics and reporting to manage risks and gaps.
• Provides business oversight across all involved systems to ensure ongoing alignment and proper mapping of data in support of metrics/KPIs and Clinical Operations reporting.

Copywriter

• Create, optimise and manage product titles, bullet points, and descriptions across product listings
• Adapt brand messaging and product USPs into keyword-optimised, shopper-relevant content that drives performance
• Maintain brand content quality, consistency and compliance with client and platform-specific guidelines

Account Manager

• Responsible for developing new business relationships and serving as the first level of support to existing clients
• Research prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation
• Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses and various other information
• Generate daily mailings to prospective clients using updated and accurate spreadsheets
• Cold call prospective clients
• Creatively problem solve to improve current new business development strategy
• Negotiate rates and deadlines with prospective and current clients
• Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time and competitors’ information
• Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
• Research and understand all industries that TransPerfect markets to, including industry leaders, current events, and any other pertinent data
• Perform other special projects or duties when required

Marketing

• Provide marketing domain expertise for AI training, ensuring understanding of terminology, workflows, and logic
• Curate, label, and validate marketing datasets (ad copy, KPIs, customer segments)
• Design realistic marketing scenarios (e.g., campaigns, A/B testing, multichannel strategies)
• Map end-to-end marketing workflows into structured, AI-friendly formats
• Identify key decision points, metrics, and dependencies in marketing processes
• Evaluate AI outputs for relevance, creativity, tone, and brand compliance
• Deliver structured feedback and define evaluation criteria to improve model performance
• Collaborate with product and ML teams to develop AI-driven marketing solutions and innovations

Subject Matter Expert – Marketing, Chinese Speaker

• Provide marketing domain expertise for AI training, ensuring understanding of terminology, workflows, and logic.
• Curate, label, and validate marketing datasets (ad copy, KPIs, customer segments).
• Design realistic marketing scenarios (e.g., campaigns, A/B testing, multichannel strategies).
• Map end-to-end marketing workflows into structured, AI-friendly formats.
• Identify key decision points, metrics, and dependencies in marketing processes.
• Evaluate AI outputs for relevance, creativity, tone, and brand compliance.
• Deliver structured feedback and define evaluation criteria to improve model performance.
• Collaborate with product and ML teams to develop AI-driven marketing solutions and innovations.

Subject Matter Expert, Marketing – Arabic Speaker

Insurance

• Collaborate with AI, data science, and product teams to evaluate AI models used in underwriting, claims processing, risk assessment, and pricing.
• Identify gaps, biases, and limitations in existing models and contribute domain insights for improvement.
• Validate AI outputs against real-world insurance practices, regulatory requirements, and customer experience standards.
• Define key metrics and success criteria to measure model performance and business relevance.
• Support data labeling and annotation by providing insurance-specific context and expertise.
• Assist in designing explainable AI frameworks to enhance model transparency and trustworthiness.
• Stay current with insurance regulations, compliance standards, and emerging AI applications in the sector.

Subject Matter Expert, Insurance – German Speaker

Sales

• Collaborate with AI and Data Teams: Work closely with data scientists and product managers to evaluate AI models used in prospecting, lead qualification, objection handling, negotiation, and closing.
• Model Evaluation & Improvement: Identify gaps, hallucinations, unnatural phrasing, and ineffective tactics in existing models and contribute domain insights to improve conversation quality and conversion potential.
• Validation: Validate AI outputs against real-world sales scenarios, psychological persuasion principles, and customer experience standards to ensure interactions feel human and authentic.
• Define Success Metrics: Define key metrics and success criteria to measure model performance regarding tone, empathy, objection recovery, and eventual deal progression.
• Data Annotation & Context: Support data labeling and annotation by providing specific context on sales stages (e.g., differentiating between a discovery question and a closing question) to refine training datasets.
• Framework Design: Assist in designing prompts and frameworks that allow the AI to adapt to different buyer personas and industries while maintaining consistency.
• Industry Trends: Stay current with evolving sales methodologies (e.g., SPIN, Challenger, Sandler), CRM technologies, and ethical standards in automated selling.

Sales Subject Matter Expert, Arabic Speaker

Subject Matter Expert, Marketing – German Speaker

• Collaborate with data scientists and product managers to evaluate AI models in sales
• Identify gaps and improve conversation quality in AI sales systems
• Validate AI outputs with real-world sales scenarios
• Define key metrics and success criteria for model performance
• Support data labeling and provide context on sales stages
• Assist in designing prompts for AI adaptation to buyer personas
• Stay updated with evolving sales methodologies and CRM technologies

Sales Subject Matter Expert, Chinese Speaker

Subject Matter Expert, Insurance – Arabic Speaker

• Collaborate with AI, data science, and product teams to evaluate AI models used in underwriting, claims processing, risk assessment, and pricing
• Identify gaps, biases, and limitations in existing models and contribute domain insights for improvement
• Validate AI outputs against real-world insurance practices, regulatory requirements, and customer experience standards
• Define key metrics and success criteria to measure model performance and business relevance
• Support data labeling and annotation by providing insurance-specific context and expertise
• Assist in designing explainable AI frameworks to enhance model transparency and trustworthiness
• Stay current with insurance regulations, compliance standards, and emerging AI applications in the sector

Subject Matter Expert, Insurance – Chinese Speaker

Sales Subject Matter Expert – German Speaker

Performance Marketing

• Develop and implement data-driven paid media strategies tailored to client goals, focusing on maximizing ROAS across various platforms.
• Working with a mix of internal & external team members, oversee the execution, optimization, and performance analysis of paid media campaigns, ensuring alignment with client objectives and industry best practices.
• Serve as a strategic advisor to global clients, providing insights and recommendations to enhance their digital marketing efforts.
• Work closely with Paid Social and SEO teams to create integrated marketing strategies that leverage synergies across channels.
• Monitor and analyze campaign performance metrics, with a heavy focus on generating actionable insights & recommendations to inform strategy adjustments and presenting to stakeholders.
• Stay abreast of industry trends, emerging technologies, and competitive landscapes to inform and enhance paid media strategies.

TransPerfect

Associate Director, TMF Operations, Clinical Operations Analytics

Associate Director, TMF Operations, Clinical Operations Analytics

Copywriter

Account Manager

Subject Matter Expert – Marketing, Chinese Speaker

Subject Matter Expert, Marketing – Arabic Speaker

Subject Matter Expert, Insurance – German Speaker

Sales Subject Matter Expert, Arabic Speaker

Subject Matter Expert, Marketing – German Speaker

Sales Subject Matter Expert, Chinese Speaker

Subject Matter Expert, Insurance – Arabic Speaker

Subject Matter Expert, Insurance – Chinese Speaker

Sales Subject Matter Expert – German Speaker

Paid Media Manager

Paid Media Manager