Bilingual Interpreter, English/Korean
TransPerfect
MacOS
Bilingual Interpreter, English/Cantonese
TransPerfect
full-time
Posted on:
Origin: • 🇺🇸 United States • Ohio
Visit company websiteJob Level
Junior
Tech Stack
MacOS
About the role
- Provide consecutive interpretation services between English and Cantonese across various industries (medical, legal, customer service, etc.)
- Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion
- Maintain confidentiality and impartiality at all times
- Manage call flow professionally, including respectfully intervening when clarification is needed
- Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions
- Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges
- Remain strictly within the interpreter’s role without offering personal opinions or advice
- Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance
- Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity
- Handle continuous live calls in a structured, call center-style environment from home and follow scheduled shifts, breaks, and workforce management directions
Requirements
- High school diploma or equivalent (required); college education preferred
- Fluency in English and Cantonese, with B2+ proficiency or higher
- Ability to pass a language and interpreting skills assessment
- Minimum of 6 months of call center, customer service, or interpreting experience
- Strong verbal communication, bilingual accuracy, and ethical decision making
- Proven ability to think clearly and act professionally in fast moving, emotionally complex situations
- Strong sense of professional responsibility, integrity, and time management
- Comfortable with assertive communication and session control
- Basic computer skills, including typing and MS Office navigation
- Quiet, distraction-free workspace conducive to active listening and sustained concentration
- Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted)
- Provide valid government-issued photo identification during recruiting and training
- Preferred: Certification in medical, legal, or community interpreting
- Preferred: Experience with remote work tools and communication platforms
- Remote work hardware requirements: Desktop or laptop (Windows or Mac) with at least 16GB RAM; broadband minimum 30 Mbps download / 10 Mbps upload; computer no older than 5 years with functioning webcam; Windows 10 or newer / macOS Big Sur (OS 11) or newer
