IT Support

• Provide day-to-day IT support across the company, including general IT troubleshooting and helpdesk support
• Set up and configure laptops for new hires, ensuring security, compliance, and readiness from day one
• Manage and support Microsoft Intune for device and application management
• Administer and monitor Pulseway for proactive system management and support
• Troubleshoot and resolve issues across both MacOS and Windows environments
• Resolve software, hardware, and network issues quickly and efficiently
• Document issues, resolutions, and best practices to improve support processes
• Collaborate with global colleagues to ensure consistent IT standards and practices
• Align working hours with U.S. time zones to support the team effectively

IT Support Specialist

IT Engineer

Senior Enterprise Architect

Associate Help Desk Support Specialist