Senior IT Operations Engineer
Remote
MacOS
Job Level
Mid-LevelSenior
Tech Stack
MacOS
About the role
- Provide day-to-day IT support across the company, including general IT troubleshooting and helpdesk support
- Set up and configure laptops for new hires, ensuring security, compliance, and readiness from day one
- Manage and support Microsoft Intune for device and application management
- Administer and monitor Pulseway for proactive system management and support
- Troubleshoot and resolve issues across both MacOS and Windows environments
- Resolve software, hardware, and network issues quickly and efficiently
- Document issues, resolutions, and best practices to improve support processes
- Collaborate with global colleagues to ensure consistent IT standards and practices
- Align working hours with U.S. time zones to support the team effectively
Requirements
- 3+ years of experience in IT support or helpdesk roles
- Strong background in troubleshooting hardware, software, and networking issues
- Hands-on experience supporting both MacOS and Windows environments
- Experience with Microsoft Intune administration
- Experience with Pulseway or similar remote monitoring/management tools
- Excellent communication skills, with the ability to support users remotely across time zones
- Ability to work independently while aligning with U.S. business hours
- A proactive, customer-focused mindset with strong problem-solving skills
- (Nice to have) Experience supporting SaaS environments (e.g., Microsoft 365, Google Workspace)
- (Nice to have) Familiarity with onboarding/offboarding processes in distributed teams
- (Nice to have) IT certifications (CompTIA, Microsoft, Apple, etc.)
