CommandLink

Technical Account Manager

• Lead enterprise onboarding sessions and technical discovery with full accountability for outcomes
• Configure the CommandLink ITSM platform: services, workflows, automation rules, escalation policies, and reporting
• Design and implement alerting and monitoring policies aligned to SLAs/SLOs
• Own integrations with external ITSM systems (ServiceNow, Jira, Freshservice) via APIs/webhooks
• Act as the primary technical owner for assigned enterprise accounts — accountable for adoption, satisfaction, and technical success
• Guide customers in adopting ITSM workflows, monitoring, and AIOps capabilities
• Run QBRs and proactively deliver improvement plans, not just recommendations
• Troubleshoot and resolve workflow, alerting, and integration issues with urgency and precision
• Join customer-facing sales calls as the technical authority on ITSM, monitoring, and workflow automation
• Collaborate with sales engineers to design solutions and ensure requirements are fully addressed
• Deliver platform demos that clearly showcase execution-ready solutions
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

Accounts Payable

• Promote company core values and foster positive relationships with vendors
• Process vendor invoices accurately and timely
• Manage vendor setup and maintenance (W-9s, ACH details, compliance checks)
• Initiate timely payment of invoices using a variety of payment methods (credit card, check, ACH, wire, call-in)
• Manage Vendor Portals (invoice Retrieval and making payments)
• Reconcile vendor accounts regularly
• Resolve invoice discrepancies and vendor inquiries promptly
• Organize and automate AP processes to drive efficiencies, minimize errors and delinquencies
• Support other finance and accounting personnel as necessary
• Support audits by providing documentation and explanations
• Enforce AP policies and internal controls; identify process improvements
• Takes on additional responsibilities and projects as needed to support the success of the team and organization

Accounts Payable Specialist

Analyst

• Use Excel to analyze data, identify discrepancies, and spot cost-saving opportunities
• Support cost tracking, reporting, and documentation activities
• Help build and improve processes for auditing and reconciliation
• Assist in managing projects by organizing tasks, keeping things on track, and meeting deadlines
• Work with other teams to gather information, ensure accuracy, and solve problems
• Create reports and dashboards to summarize findings for leadership
• Jump in on special projects and ad hoc analyses as needed
• Takes on additional responsibilities and projects as needed to support the success of the team and organization

Cost Optimization Analyst

Network Engineer

• Provide end-to-end support for customers with a focus on SDWAN (preferably Versa Networks), Internet, and related services.
• Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
• Support the provisioning and onboarding of new customers for managed services.
• Collaborate with vendors to resolve support issues and ensure smooth service delivery.
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
• Maintain excellent customer relationships by delivering outstanding support and going the extra mile.
• Mentor and train fellow engineers on complex technical issues and solutions.

• Lead SD-WAN design and architecture for enterprise clients, creating scalable and resilient network solutions
• Design, implement, and manage SASE solutions using Cato Networks, Fortinet, Versa Networks, and Cisco Meraki platforms
• Deploy and manage Cato SASE Cloud Platform for secure global networking and Zero Trust Network Access
• Configure and optimize Fortinet Secure SD-WAN and SASE solutions including FortiGate firewalls and FortiSASE
• Implement Versa SASE Platform combining SD-WAN, security, and cloud access capabilities
• Deploy and manage Cisco Meraki cloud-managed SASE solutions including MX security appliances with integrated SD-WAN
• Design secure remote access solutions using SASE architecture for distributed workforces
• Mentor and provide technical guidance to managed services engineers, sharing best practices and expertise
• Integrate UCaaS solutions including MetaSwitch platforms with enterprise networks
• Implement Zero Trust security models across SASE deployments
• Develop and maintain network automation scripts and procedures
• Provide advanced engineering support and serve as technical escalation point
• Create detailed technical documentation, runbooks, and training materials
• Collaborate with Command|POD teams to ensure 100% uptime SLA compliance
• Perform network assessments and develop cloud-first transformation strategies
• Lead network transformation projects from legacy architectures to SASE/SD-WAN solutions
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

Senior Network Engineer

• Own SD-WAN architecture and design for enterprise clients, building scalable, resilient network solutions centered on Palo Alto Prisma SD-WAN and Next-Generation Firewalls
• Architect, deploy, and troubleshoot complex routing and security configurations including BGP, OSPF, VRRP, QoS, and IPS/IDS policies
• Lead customer onboarding into Palo Alto Prisma SD-WAN environments, managing integration and migration from start to finish
• Support and troubleshoot multi-vendor environments across WAN, LAN, firewalls, VPNs, LTE circuits, VoIP, and Metaswitch UCaaS/voice services
• Design and refine LTE failover strategies, redundancy configurations, and hybrid WAN setups
• Serve as a direct point of escalation with Palo Alto Networks and other vendors on complex technical issues
• Proactively monitor customer environments, review logs, and identify and address threats or performance degradation before they become incidents
• Share expertise with peers on Palo Alto best practices, including SD-WAN policy design and security posture alignment
• Maintain thorough documentation of network architectures, security policies, and operational playbooks
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

Technical Account Manager

Accounts Payable Specialist

Cost Optimization Analyst

Network Engineer

Senior Network Engineer

Senior Network Engineer, Managed Services