CommandLink

Director

• Collaborate with VP of Sales & other Sales Leadership to establish go to market strategy, sales and growth goals
• Exceeds sales objectives and quota of senior-level sales professionals
• Uses established relationships with Channel and business partners to identify, cultivate and procure new and existing business within assigned region
• Owns the channel sales cycle including prospecting, qualifying business, demonstrating key advantages, product/solution demonstrations, negotiations resulting in the closing of the sale
• Prepare agent and customer sales proposals and is proficient in meeting sales goals on a per deal basis
• Educates subagents on Command|Link products and services, processes, and procedures
• Uses experience and knowledge of Command|Link and Channel to influence subagents by leading education on company value proposition and establish training timelines and expectations in an effort to activate new Subagents
• Expands current customer relationships and looks for new and creative ways to identify new customers
• Takes on additional responsibilities and projects as needed to support the success of the team and organization

Channel Director

Executive Assistant

• Manage executive communications, calendars, travel, and meeting preparation.
• Serve as a professional liaison between executives and internal/external stakeholders.
• Lead and coordinate cross-functional projects, including planning, timeline management, stakeholder alignment, and progress tracking.
• Develop project documentation, status updates, and summaries to support executive decision-making.
• Prepare agendas, reports, presentations, and follow-up documentation for leadership meetings.
• Support company-wide initiatives and executive-level operational needs.
• Handle confidential information with discretion and maintain a high level of professionalism.

Billing Specialist

• Promote company core values and foster positive relationships with customers
• Manage billing email inbox, including responding to customer billing inquiries and change requests
• Process and post paper checks, deposits, and electronic payments
• Manage service disconnects, support tickets, customer success, and billing cases within the CommandLink Platform
• Monitoring overdue accounts and conduct proactive collection calls as necessary
• Track and report on customer billing, cases, and payment activity, identifying trends and risks
• Analyze billing and collections procedures, identify opportunities for continuous improvement
• Process credit applications, evaluate customer credit limits, and manage revoking credit
• Track Tax-Exempt Customers by updating accounts and tax department
• Document billing and collections processes to support team training and scalability
• Collaborate closely with Customer Success and Support teams to resolve billing-related issues promptly
• Takes on additional responsibilities and projects as needed to support the success of the team and organization

Billing & Collections Specialist

Accounts Payable

• Promote company core values and foster positive relationships with vendors
• Process vendor invoices accurately and timely
• Manage vendor setup and maintenance (W-9s, ACH details, compliance checks)
• Initiate timely payment of invoices using a variety of payment methods (credit card, check, ACH, wire, call-in)
• Manage Vendor Portals (invoice Retrieval and making payments)
• Reconcile vendor accounts regularly
• Resolve invoice discrepancies and vendor inquiries promptly
• Organize and automate AP processes to drive efficiencies, minimize errors and delinquencies
• Support other finance and accounting personnel as necessary
• Support audits by providing documentation and explanations
• Enforce AP policies and internal controls; identify process improvements
• Takes on additional responsibilities and projects as needed to support the success of the team and organization

Accounts Payable Specialist

• Promote company core values and foster positive relationships with customers.
• Manage billing email inbox, including responding to customer billing inquiries and change requests.
• Process and post paper checks, deposits, and electronic payments.
• Manage service disconnects, support tickets, customer success, and billing cases within the CommandLink Platform.
• Monitoring overdue accounts and conduct proactive collection calls as necessary.
• Track and report on customer billing, cases, and payment activity, identifying trends and risks.
• Analyze billing and collections procedures, identify opportunities for continuous improvement.
• Process credit applications, evaluate customer credit limits, and manage revoking credit.
• Track Tax-Exempt Customers by updating accounts and tax department.
• Document billing and collections processes to support team training and scalability.
• Collaborate closely with Customer Success and Support teams to resolve billing-related issues promptly.
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

• Promote company core values and foster positive relationships with vendors.
• Process vendor invoices accurately and timely.
• Manage vendor setup and maintenance (W-9s, ACH details, compliance checks).
• Initiate timely payment of invoices using a variety of payment methods (credit card, check, ACH, wire, call-in).
• Manage Vendor Portals (invoice Retrieval and making payments).
• Reconcile vendor accounts regularly.
• Resolve invoice discrepancies and vendor inquiries promptly.
• Organize and automate AP processes to drive efficiencies, minimize errors and delinquencies.
• Support other finance and accounting personnel as necessary.
• Support audits by providing documentation and explanations.
• Enforce AP policies and internal controls; identify process improvements.
• Take on additional responsibilities and projects as needed to support the success of the team and organization.

Financial Planning and Analysis

• Proactive commission process assurance to control costs and backend corrections
• Assist accounting team in the accurate calculation and timely payout of monthly commissions
• Verify the accuracy of partner commissions during order provisioning
• Review and ensure accuracy of partner commission data before payment
• Analyze installation data for potential billing issues
• Develop and maintain tracking systems for commission-related data to ensure transparency and accuracy
• Collaborate closely with sales, billing, and finance/accounting teams
• Influence the implementation of software and process improvements and automation
• Support improvements to partner commission processes and systems
• Provide training and support to relevant teams on commission processes
• First point of contact for both internal and external sales teams commission inquiries
• Perform ad hoc financial analyses and support strategic business initiatives
• Maintain and update documentation of all processes related to commission

Financial Analyst

Product Manager

• Own the product vision, roadmap, and prioritization for internal products supporting network provisioning, monitoring, and observability.
• Partner closely with network engineering, DevOps, and platform teams to align technical execution with business and revenue priorities.
• Work with GTM, Sales, Customer Success, and Finance to understand how platform capabilities impact customer acquisition, retention, expansion, and margin.
• Translate reliability, visibility, and automation initiatives into clear revenue outcomes such as reduced churn risk, faster onboarding, improved SLAs, and support for new product offerings.
• Lead internal GTM motions for platform capabilities, including launch planning, enablement, adoption metrics, and stakeholder communication.
• Define success metrics that go beyond uptime; tracking adoption, operational efficiency, incident impact, and revenue influence.
• Drive prioritization decisions across competing engineering investments, balancing short-term revenue needs with long-term platform scalability.
• Act as the connective tissue between engineering execution and executive-level business goals, clearly communicating tradeoffs and outcomes.

Senior Product Manager, Network & Observability Platforms

• Proactive commission process assurance to control costs and backend corrections.
• Assist accounting team in the accurate calculation and timely payout of monthly commissions.
• Verify the accuracy of partner commissions during order provisioning.
• Review and ensure accuracy of partner commission data before payment.
• Analyze installation data for potential billing issues.
• Develop and maintain tracking systems for commission-related data to ensure transparency and accuracy.
• Collaborate closely with sales, billing, and finance/accounting teams.
• Influence the implementation of software and process improvements and automation.
• Support improvements to partner commission processes and systems.
• Provide training and support to relevant teams on commission processes.
• First point of contact for both internal and external sales teams commission inquiries.
• Perform ad hoc financial analyses and support strategic business initiatives.
• Maintain and update documentation of all processes related to commission.
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

Project Manager

• Own and manage the entire delivery process for assigned orders, ensuring timely and high-quality delivery of services.
• Coordinate with internal and contracted third-party resources to meet customer requirements and delivery timelines.
• Regularly communicate with customers, providing clear and consistent updates throughout the entire delivery life cycle.
• Handle tasks such as ordering Internet Circuits, managing Hosted VoIP projects, and overseeing number porting processes.
• Document dependencies and priorities clearly for efficient project execution.
• Utilize hands-on delivery experience to drive successful outcomes for each project.
• Demonstrate expertise in SDWAN Implementation, VoIP porting, and Internet circuit ordering with various carriers.

Project Manager, Service Delivery

• Own product outcomes from problem discovery to shipped product to revenue impact.
• Translate customer, sales, and market inputs into clear, technically actionable requirements.
• Partner tightly with engineering to define scope, tradeoffs, and sequencing.
• Actively use AI development tools (Cursor, Claude Code, copilots, internal agents) to prototype workflows and features.
• Validate technical approaches early.
• Drive fast feedback loops using MVPs, experiments, and real customer usage.
• Align roadmap priorities to ARR growth, retention, and expansion opportunities.
• Serve as a strong technical voice in product discussions with leadership, sales, and customers.

AI Product Manager

Full-stack Engineer

• Own and evolve the system architecture across backend services, APIs, and data layers
• Design scalable, maintainable solutions using PHP, Python, and Go, selecting the right tool for the job
• Establish architectural patterns, coding standards, and best practices across teams
• Lead adoption of agentic development workflows (AI-assisted coding, autonomous agents, internal tooling) to accelerate delivery
• Partner with Product and Engineering leaders to translate business requirements into technical designs
• Guide teams on performance, reliability, security, and scalability tradeoffs
• Review critical code paths and designs while staying hands-on with implementation where it matters
• Mentor senior engineers and act as a technical force multiplier across the org
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

Software Architect

• Own product outcomes from problem discovery to shipped product to revenue impact.
• Translate customer, sales, and market inputs into clear, technically actionable requirements.
• Partner tightly with engineering to define scope, tradeoffs, and sequencing.
• Actively use AI development tools (Cursor, Claude Code, copilots, internal agents) to:
• Prototype workflows and features.
• Validate technical approaches early.
• Reduce iteration cycles between idea and implementation.
• Drive fast feedback loops using MVPs, experiments, and real customer usage.
• Balance speed and quality while keeping the team focused on high-leverage work.
• Align roadmap priorities to ARR growth, retention, and expansion opportunities.
• Serve as a strong technical voice in product discussions with leadership, sales, and customers.

Analyst

• Use Excel to analyze data, identify discrepancies, and spot cost-saving opportunities
• Support cost tracking, reporting, and documentation activities
• Help build and improve processes for auditing and reconciliation
• Assist in managing projects by organizing tasks, keeping things on track, and meeting deadlines
• Work with other teams to gather information, ensure accuracy, and solve problems
• Create reports and dashboards to summarize findings for leadership
• Jump in on special projects and ad hoc analyses as needed
• Takes on additional responsibilities and projects as needed to support the success of the team and organization

Channel Director

Executive Assistant

Billing & Collections Specialist

Accounts Payable Specialist

Billing & Collections Specialist

Accounts Payable Specialist

Financial Analyst

Senior Product Manager, Network & Observability Platforms

Senior Product Manager, Network & Observability Platforms

Financial Analyst

Project Manager, Service Delivery

AI Product Manager

Software Architect

AI Product Manager

Cost Optimization Analyst