CommandLink

Full-stack Engineer

• Build and maintain key features and services.
• Develop scalable, resilient backend components and intuitive frontend interfaces.
• Collaborate with peers across Product, Sales, Finance, and Vendor Management to deliver business-aligned solutions.
• Contribute to the design of event-driven, queue-based systems focused on reliability and fault tolerance.
• Write maintainable, testable code and participate in reviews to ensure quality and consistency.
• Support deployment, monitoring, and troubleshooting of platform services.

Full Stack Software Engineer, Internal Platform

Project Manager

• Own and manage the entire delivery process for assigned orders, ensuring timely and high-quality delivery of services.
• Coordinate with internal and contracted third-party resources to meet customer requirements and delivery timelines.
• Regularly communicate with customers, providing clear and consistent updates throughout the entire delivery life cycle.
• Handle tasks such as ordering Internet Circuits, managing Hosted VoIP projects, and overseeing number porting processes.
• Document dependencies and priorities clearly for efficient project execution.
• Utilize hands-on delivery experience to drive successful outcomes for each project.
• Demonstrate expertise in SDWAN Implementation, VoIP porting, and Internet circuit ordering with various carriers.

Project Manager, Service Delivery – Mandarin Fluency Required

Technical Product Manager

• Define and execute the roadmap for internal products focused on network provisioning, monitoring, and observability across our SaaS infrastructure.
• Partner with network engineering, DevOps, and NOC teams to identify operational gaps and deliver tools that improve uptime, performance visibility, and automation.
• Drive development of monitoring and alerting platforms, integrating telemetry, dashboards, and performance metrics to enhance incident detection and response.
• Collaborate with finance and operations to ensure seamless integration between billing, provisioning, and network systems, supporting accurate usage tracking and reporting.
• Lead cross-functional initiatives to improve reliability, reduce manual workflows, and increase system transparency.
• Work closely with UX/UI teams to design internal tools that are intuitive, efficient, and optimized for technical users.
• Define key performance indicators (KPIs) for network health, provisioning success rates, and service reliability, using data-driven insights to guide product decisions.
• Stay ahead of trends in network automation, observability, and SaaS infrastructure management to ensure our internal systems remain cutting-edge.

Technical Product Manager, Networking and Monitoring

Graphics Designer

• Lead the development and evolution of our visual brand system — logo usage, typography, color palettes, iconography, and design standards.
• Create compelling designs for corporate materials including presentations, reports, web assets, event collateral, and campaigns.
• Ensure brand consistency across all internal and external communications.
• Translate strategic marketing and business goals into visually engaging, on-brand creative.
• Partner with cross-functional teams (marketing, product, HR, and leadership) to drive brand adoption across the organization.

Senior Graphic Designer

Sales Development Rep

• Develop and execute business development strategies to build a strong pipeline.
• Identify and map opportunities across key verticals, leveraging market intelligence and competitive insights.
• Engage with senior stakeholders, understanding their technical and business needs to position CommandLink solutions effectively.
• Partner with sales and marketing teams to refine go-to-market strategies and drive engagement.
• Qualify and coordinate high-value sales meetings, ensuring a compelling presentation of CommandLink’s value proposition.
• Foster internal collaboration to drive new business growth and expand customer relationships.
• Deliver quarterly reports and presentations to leadership, tracking progress and pipeline performance.

Strategic Sales Development Representative

• Develop and execute business development strategies to build a strong pipeline
• Identify and map opportunities across key verticals, leveraging market intelligence and competitive insights
• Engage with senior stakeholders, understanding their technical and business needs to position CommandLink solutions effectively
• Partner with sales and marketing teams to refine go-to-market strategies and drive engagement
• Qualify and coordinate high-value sales meetings, ensuring a compelling presentation of CommandLink’s value proposition
• Foster internal collaboration to drive new business growth and expand customer relationships
• Deliver quarterly reports and presentations to leadership, tracking progress and pipeline performance

Engineer

• Own and manage the entire delivery process for assigned orders from initiation to completion
• Coordinate with internal and contracted third-party resources to meet customer requirements and delivery timelines
• Regularly communicate with customers, providing clear and consistent updates throughout the entire delivery life cycle
• Handle tasks such as ordering Internet Circuits, managing Hosted VoIP projects, and overseeing number porting processes
• Document dependencies and priorities clearly for efficient project execution
• Utilize hands-on delivery experience to drive successful outcomes for each project
• Demonstrate expertise in SDWAN Implementation, VoIP porting, and Internet circuit ordering with various carriers
• Eliminate handoffs between departments to enhance the overall customer experience

ICT Project Engineer

Analyst

• Audit telecom cost-of-service invoices using various data sources to ensure accuracy and compliance with vendor contracts and terms
• Maintain data accuracy in internal systems related to telecom services and associated costs
• Analyze data to identify discrepancies, cost anomalies, and opportunities for corrective actions or process improvements
• Manage and submit vendor disputes using appropriate internal systems and vendor processes
• Serve as a liaison between internal teams and telecom vendors to resolve billing and cost-related issues
• Track, document, and report on cost assurance activities, highlighting trends and areas of concern
• Support ad hoc projects and initiatives, as assigned

Telecom Cost Analyst

IT Support

• Provide day-to-day IT support across the company, including general IT troubleshooting and helpdesk support
• Set up and configure laptops for new hires, ensuring security, compliance, and readiness from day one
• Manage and support Microsoft Intune for device and application management
• Administer and monitor Pulseway for proactive system management and support
• Troubleshoot and resolve issues across both MacOS and Windows environments
• Resolve software, hardware, and network issues quickly and efficiently
• Document issues, resolutions, and best practices to improve support processes
• Collaborate with global colleagues to ensure consistent IT standards and practices
• Align working hours with U.S. time zones to support the team effectively

IT Support Specialist

• Provide end-to-end support for customers with a focus on SDWAN (preferably Cato), Internet, and related services
• Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems
• Support the provisioning and onboarding of new customers for managed services
• Collaborate with vendors to resolve support issues and ensure smooth service delivery
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving
• Maintain excellent customer relationships by delivering outstanding support
• Mentor and train fellow engineers on complex technical issues and solutions

Managed Services Engineer, Mandarin Speaker

• Provide end-to-end support for customers with a focus on SDWAN (preferably Cato), Internet, and related services
• Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems
• Support the provisioning and onboarding of new customers for managed services
• Collaborate with vendors to resolve support issues and ensure smooth service delivery
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving
• Maintain excellent customer relationships by delivering outstanding support
• Mentor and train fellow engineers on complex technical issues and solutions
• Work in multiple shifts supporting ISP/MSP business customers worldwide

• Provide end-to-end support for customers with a focus on SDWAN (preferably Versa Networks), Internet, and related services
• Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems
• Support the provisioning and onboarding of new customers for managed services
• Collaborate with vendors to resolve support issues and ensure smooth service delivery
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving
• Maintain excellent customer relationships by delivering outstanding support and going the extra mile
• Mentor and train fellow engineers on complex technical issues and solutions
• Operate 100% remotely; no travel to customer locations required

Managed Services Engineer

• Manage day-to-day coordination of 3rd-party field technicians, including scheduling, job control, and dispatch management
• Communicate regularly with project managers, engineers, vendors, customers, and internal teams
• Review field-provided pictures/diagrams to assess circuit DMARC extension needs
• Recommend additional services based on field findings
• Utilize Field Nation and other vendor work order tools to create and manage work orders
• Vet and select technicians, perform check-ins and check-outs, and handle deliverables uploads
• Reschedule work and resolve issues with appropriate parties
• Answer incoming calls, triage queues, and conduct daily follow-ups with vendors/technicians
• Negotiate subcontractor rates, manage funding levels, and ensure proper cost/billing
• Create and manage work order templates and product-specific scopes of work
• Drive escalations and act as liaison between project managers, engineers, and field technicians to ensure timely communication and results

Field Services Project Coordinator

• We’re seeking an experienced Technical Product Manager with a strong background in SaaS operations, internal tools, and enterprise workflows to lead the strategy and execution of our next-generation platform solutions.
• In this role, you'll drive the vision, roadmap, and delivery of products that power billing, finance, provisioning, and internal efficiency, ensuring our teams and customers benefit from seamless, scalable, and reliable experiences.
• If you're passionate about building the systems that keep SaaS businesses running—from billing engines and user provisioning to internal tooling—this is the opportunity for you.
• Key Responsibilities: Define and execute the strategic vision and roadmap for internal platforms, billing/finance systems, and provisioning tools that enable operational excellence.
• Collaborate with engineering, operations, and finance teams to deliver scalable solutions for customer onboarding, account provisioning, billing automation, and revenue recognition.
• Partner with cross-functional stakeholders to identify pain points in internal workflows, then design and prioritize product improvements that maximize efficiency and accuracy.
• Work with UX/UI teams to ensure internal tools are intuitive, user-friendly, and empower employees to work effectively.
• Lead end-to-end product lifecycle management, including requirement gathering, prioritization, product launches, and iterative improvements.
• Define and monitor product performance metrics and KPIs, leveraging data-driven insights to guide roadmap decisions and ensure operational reliability.
• Stay current with best practices in SaaS billing, provisioning, compliance, and internal tooling to keep our products modern, compliant, and competitive.

Engineering Manager

• Lead, manage, and mentor 2 to 3 engineering teams, setting goals and fostering innovation.
• Oversee the software development lifecycle, ensuring timely and efficient product delivery.
• Align technical strategies with business goals, steering the roadmap and architecture.
• Collaborate cross-functionally to translate product needs into technical solutions.
• Ensure scalability, reliability, and security across systems.
• Stay hands-on, guiding technical direction and mentoring talent to support professional growth.
• This role requires strong backend and frontend capabilities in PHP, React, and Python, with experience in SaaS environments.

Full Stack Software Engineer, Internal Platform

Project Manager, Service Delivery – Mandarin Fluency Required

Technical Product Manager, Networking and Monitoring

Senior Graphic Designer

Strategic Sales Development Representative

Strategic Sales Development Representative

ICT Project Engineer

Telecom Cost Analyst

IT Support Specialist

Managed Services Engineer, Mandarin Speaker

Managed Services Engineer, Mandarin Speaker

Managed Services Engineer

Field Services Project Coordinator

Technical Product Manager

Senior Software Engineering Manager