Senior IT Support Specialist
OpenAI
AzureITSMJamfMacOS
Business Analyst – Commerce Platform
Transact Campus
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Azure
About the role
- Collaborate with product managers, engineers, and stakeholders to translate business needs into functional requirements
- Document user stories, use cases, process flows, and acceptance criteria
- Act as a liaison between business stakeholders and technical teams throughout the product lifecycle
- Participate in backlog grooming, sprint planning, and feature prioritization
- Support product managers in evaluating feature trade-offs and roadmap alignment
- Develop a working understanding of commerce and point-of-sale systems, including integrations with payments, access control, and digital credentials
- Assist in market research and competitive analysis to inform product direction
- Partner with internal teams (sales, marketing, implementation, customer support) to ensure product requirements reflect client and business needs
- Contribute to client discovery sessions, gathering feedback to drive product enhancements
- Support change management activities, document processes, and maintain updated knowledge bases for internal and external use
Requirements
- 2–4 years of experience in business analysis, product management, or related roles
- Proven ability to translate business requirements into technical specifications
- Strong communication and facilitation skills across technical and non-technical stakeholders
- Experience with Agile methodologies and tools (e.g., Jira, Confluence, Azure DevOps)
- Analytical mindset with attention to detail and problem-solving skills
- Preferred: Experience working on commerce, point-of-sale, or payments-related platforms
- Preferred: Background in SaaS product delivery and client-facing solution implementation
- Preferred: Familiarity with API-driven integrations and enterprise system workflows
- Preferred: Exposure to UX/UI design principles and customer journey mapping
- Responsible for handling PHI (personal health information) and/or other types of SPI (sensitive personal information) and expected to comply with applicable laws and internal policies regarding PHI/SPI handling
