Transact Campus

Program Manager

• The Program Manager owns end-to-end delivery of strategic programs across Illumia’s most complex, cross-functional initiatives - coordinating across Product, Sales, Finance, Legal, IT, HR, and others.
• Maintaining accurate status reporting, identifying risks proactively, and holding workstream owners accountable to commitments.
• Completing the operational unification of two companies, embedding generative AI across the organization, and delivering on a set of strategic commitments.
• Representing program interests clearly and credibly at every level.

Support Engineer

• Receives and records incident related information using a variety of tools, techniques and procedures.
• Conducts analysis, gathers information (i.e. click steps, logs, screen shots), troubleshoots and resolves or recommends resolutions to moderately complex customer problems.
• Uses judgment within defined practices and procedures.
• Uses knowledge and skills to address customers’ needs and resolve problems within existing specifications and standards; unusual problems which may require exceptions to procedures or processes are referred to a more senior engineer.
• Troubleshooting with tools and techniques, including network browsers, through Wireshark (or equivalent), Microsoft Windows Server analysis using built-in and third-party tools, SQL database analysis, HTTP/HTTPS, APIs, web browsers, and Microsoft Internet Information Systems analysis, and more.
• Maintains customer relationships by handling their questions and concerns with speed and professionalism.
• Establishes priorities and communicates effectively with clients.
• Overcomes constraints to resolve client issues and meet established deadlines.
• Actively contributes to a knowledge base that improves the effectiveness of the team, and information available to our clients.
• Communicate with product teams on customer feedback and help develop longer-term improvement options.
• Acting as primary contact for assigned clients with respect to product company performance and operational processes.

Technical Support Engineer – Quickcharge

Engineering Manager

• Lead a high-performing engineering team responsible for building, operating, and supporting mission-critical applications with a strong focus on system reliability and production ownership.
• Drive adoption of modern engineering practices across cloud-native architectures, APIs, and distributed systems
• Ensure high standards of code quality, system performance, and operational reliability
• Own production health, uptime, and system reliability for supported applications
• Lead incident management, root cause analysis, and post-incident improvements
• Drive improvements in monitoring, alerting, and observability across systems
• Guide system design and technical decisions aligned with architectural standards
• Strengthen engineering ownership of system quality, reliability, and production outcomes
• Partner with cross-functional teams to support deployments, integrations, and customer environments
• Promote adoption of AI-assisted tools to improve engineering productivity, system quality, and operational efficiency
• Ensure strong on-call practices and operational readiness across the team

Senior Manager, Software Development

Data Analyst

• We are seeking a Financial Insights & Analytics Manager whose primary focus is making financial data easier to access, understand, and act on across the organization.
• Building tools, reporting infrastructure, and automated analytics capabilities that empower business leaders.
• Deliver regular reporting on financial performance including KPIs, ARR, business cash flow, and revenue trends.
• Enable automated variance analysis and financial commentary.
• Build and maintain reporting frameworks that make it easy to track performance against plan, forecast, and prior periods.
• Identify and remove friction points that prevent stakeholders from independently accessing financial data.
• Develop and maintain standardized data definitions and reporting templates.
• Build self-service analytics capabilities that shift the organization from ad hoc data requests to empowered, independent analysis.
• Lead the development and execution of an AI enabled analytics roadmap within FP&A.
• Monitor trends in financial analytics technology and translate them into practical recommendations.

Financial Insights & Analytics Manager

Supply Chain

• The Sr. Supply Chain Operations Manager leads end-to-end warehouse and hardware configuration operations for Illumia.
• Ensuring receiving, inventory management, order fulfillment, and hardware configuration run accurately and efficiently in line with quality standards and business expectations.
• The role blends tactical execution with strategic direction by managing and developing the Supply Chain Operations and Hardware Configuration teams.
• Owning vendor and supplier relationships including performance management and contractual escalation.
• Partnering cross-functionally with Planning, Services, Purchasing, IT, Legal, and Finance to align warehouse execution with deployment schedules and business needs.
• Serves as the primary escalation point for fulfillment issues and drives continuous improvement through KPI analysis.
• Leading risk assessment and contingency planning, shaping ERP (Microsoft Dynamics 365) and reporting enhancements.

Senior Manager, Supply Chain Operations

Artificial Intelligence

• Own the end-to-end program management of AI transformation initiatives across all functions.
• Work directly within functions — Sales, Marketing, Product, Engineering, Finance, HR, Customer Support, Services — to identify the highest-leverage AI applications and drive their deployment into daily workflows.
• Drive Illumia’s AI adoption to 100%, ensuring that adoption translates into measurable efficiency gains.
• Own AI governance decisions for Illumia’s AI deployments, drawing on Legal, IT Security, and functional leaders as needed to ensure deployments are secure, compliant, and fit for purpose.

AI Transformation Lead

Product Manager

• Continuously engage with customers and users to build a deep, current understanding of the problem space.
• Form clear hypotheses about what solutions will create value and design lightweight experiments to test them.
• Work with the Interaction Designer and Engineering lead to prototype, test, and iterate toward solutions that are valuable, usable, feasible, and viable.
• Translate the squad's quarterly objective into a backlog that reflects the team's current best understanding of how to achieve it.
• Make prioritization decisions grounded in evidence — usage data, customer research, outcome metrics — not stakeholder volume or recency.
• Define the key results that indicate whether the squad's objective has been achieved; track and communicate progress honestly.
• Build and maintain the feedback loops — usage instrumentation, adoption metrics, customer signals — that tell the team whether what shipped is working.
• Partner with the APM to ensure delivery runs smoothly without pulling PM attention from discovery.
• Represent the squad's work and rationale to stakeholders — communicating outcomes and strategy, not just status.
• Partner with Product Marketing on launch readiness and positioning.

Product Manager – Healthcare

Communications

• Own and manage all public relations activities, including press releases, announcements, bylines, awards, media inquiries, and executive communications.
• Serve as the primary owner of company’s end-to-end press release process and governance, partnering with an external PR agency responsible for drafting releases.
• Lead internal review, editing, feedback consolidation, and approval workflows for all press releases, ensuring alignment with brand voice, messaging standards, legal requirements, and partner obligations.
• Ensure final PR content is accurate, compliant, and ready for distribution and publication on corporate web properties.
• Partner with Social Media and Brand teams to amplify PR announcements across owned channels.
• Maintain strong relationships with internal stakeholders, strategic alliance partners, and external PR agencies.
• Maintain documentation and best practices for PR, internal communications, and sales enablement processes.
• Monitor industry trends, competitor activity, and best practices in internal and external communications.
• Develop and distribute sales enablement communications tied to press releases, product announcements, partnerships, and company milestones.
• Translate PR into clear, compelling internal-facing summaries, talking points, FAQs, and assets for Sales and client-facing teams.
• Build and manage HubSpot content and sequences, when appropriate, to support sales enablement efforts and make it easy for Sales teams to share timely news with clients and prospects.
• Lead internal communications initiatives that keep employees informed, aligned, and engaged with company news, announcements, and priorities.
• Draft high-quality internal communications related to PR announcements, bylines, executive thought leadership, and company milestones.
• Increase employee engagement with company content through internal campaigns, content sharing initiatives, and brand ambassadorship programs.
• Support internal initiatives that strengthen culture, transparency, and connection across a distributed workforce.
• Serve as a primary corporate writer for internal communications, sales enablement materials, social copy, executive messaging, and supporting content tied to PR.

Internal and External Communications Manager

Project Manager

• Associate Project Managers engage directly with clients to ensure the successful delivery of projects across a broad range of product offerings.
• They hold overall responsibility for the financial performance, quality, and client satisfaction of each engagement with Illumia’s Integrated Payments software.
• Key responsibilities include accountability for overall performance and delivery of defined scope(s) of work as indicated by customer satisfaction.
• Serves as primary customer contact and manages overall company customer interface relationships for defined scope(s) of work.
• Preparing project kickoff presentation decks, agendas, project plans and client workbooks.
• Scheduling meetings, documenting, and distributing agendas, call notes, and requesting resources to support client projects.

Associate Project Manager

Proposal Manager

• The Proposal Manager leads and coordinates all aspects of the proposal response lifecycle, serving as the central liaison between Sales and internal stakeholders to produce compliant, compelling, and on-brand submissions.
• This role drives schedules, facilitates SME inputs, mitigates risks, and manages final production to ensure every deliverable is accurate, complete, and submitted on time.
• The Proposal Manager works closely with stakeholders across the organization, including Sales, Contracts, Legal, Security, HR, Product, and Client Success, to gather inputs, validate requirements, and assemble high-quality responses.
• Manages and leads all aspects of RFP/RFI/proposal coordination end-to-end, acting as a liaison with all business units required to complete response requirements (e.g., Sales, Contracts, Legal, Security, HR, Product, Client Success).

Customer Support

• Support Strategy & Performance
• AI-Enabled Support Transformation
• Leadership Team Development & Succession
• Operational Excellence & Reporting
• Cross-Functional Partnership
• KEY AREAS OF FOCUS
• Establish SLAs and Make Them Visible
• Lead the AI Transformation in Support
• Build the Leadership Team Support Deserves
• Restore Operational Transparency
• Be the Standard-Bearer for the Client Experience

VP, Customer Support

• Ownership of Illumia's supply chain from demand planning through final delivery and reverse logistics
• Ownership of Illumia's direct and indirect procurement.
• Supply chain is a critical link in that chain
• Illumia's supply chain currently operates across disconnected legacy systems, with critical data scattered across D365, FinOps, Jira, and manual spreadsheets
• Building and leading a high-performing, globally distributed supply chain team.

Senior Director, Supply Chain, Procurement

Security Engineer

• Define and evolve a multi-year enterprise security roadmap across all three business units, aligned to business objectives and risk appetite
• Serve as primary security advisor to the executive leadership team and primary security liaison to Roper Technologies
• Lead the unification of security programs, toolsets, and policies inherited from Transact and CBORD
• Lead Security Operations, GRC, Application Security, and Cloud Security functions
• Own SOC 2, PCI DSS, HITRUST, TX-RAMP, GovRAMP, FERPA, and HIPAA compliance programs
• Secure SaaS platforms and cloud environments through secure SDLC, vulnerability management, and penetration testing programs
• Partner with Engineering and Product to embed security by design without impeding delivery velocity
• Establish AI security governance to manage AI tool adoption and AI-specific risks across the organization
• Lead or manage security operations (SIEM, EDR, XDR, threat intelligence) through in-house, MSSP, or hybrid models
• Own the incident response program and business continuity / disaster recovery testing
• Oversee corporate IT security including endpoint protection, patch management, and identity hygiene
• Establish cross-business unit security governance to drive consistency while accommodating domain-specific requirements
• Recruit, develop, and retain a high-performing security team; manage external vendors, MSSPs, and auditors
• Maintain and evolve the public Security and Trust Center