Trace3

Full-stack Engineer

• Implement and document solutions based on defined requirements and architectural guidelines.
• Implement enterprise solutions in collaboration with engineering and delivery teams.
• Participate in system migrations, upgrades, integrations, and modernization initiatives.
• Conduct solution assessments and assist with proof of concepts or pilots.
• Ensure solutions align with organizational standards, best practices, and compliance requirements.
• Troubleshoot technical challenges and recommend effective resolutions.
• Collaborate with Architects to ensure architectural consistency across projects.
• Develop technical documentation, diagrams, and deployment guides for project teams.
• Provide technical support to delivery teams during implementation.
• Stay current with emerging technologies and contribute to knowledge sharing within the team.

Senior Engineer – Microsoft Entra ID/o365

Sales Operations Manager

• Responsible for the internal item setup process and coordinating with sales team to ensure proper classification of each item “attribute” (tax classification, practice area, type, etc.).
• Responsible for quarterly review of all internal item records and completing any necessary revisions.
• Provide guidance to internal teams on resolving variances associated with items.
• Review, process and fulfill market development fund (MDF) orders.
• Daily review of new invoices uploaded to vendor/distributor portals and creation of item fulfillments based on those invoices.
• Assist Sales Ops Specialists with weekly backlog review as needed.
• Assist with reviewing and processing drop ship orders through the ERP Platform in a timely manner when backup coverage is needed.
• Problem-solve discrepancies and provide recommended solutions.
• Perform other duties as assigned.

Sales Operations Coordinator

Solutions Engineer

• Design, develop, and oversee implementation of consulting and hands-on services offerings for platform engineering.
• Serve as a cloud native technical resource to determine the needs of our client’s businesses and recommend solutions across the broad cloud and platform engineering ecosystems.
• Align solutions with standards and best practices working with cross-functional engineering and consulting teams.
• Collaborate and communicate with the Sales and Account Management teams to ensure smooth and successful delivery and assist with the identification of additional services and sales opportunities within the customer’s environment.
• Using your consulting background, establish strong and lasting relationships with key stakeholders and decision-makers in client organizations.
• Contribute to the development of internal best practices as well as new innovative consulting and hands-on services offerings that we can take to market.
• Develop and deliver proof of concepts to clients.
• Support the Sales team by creating level-of-effort estimates and proposals.
• Provide thought leadership in cloud native technologies, DevOps, and platform engineering.
• Provide insights into the partner ecosystem, advancements and emerging technologies related to Platform Engineering, Automation and Observability.
• Maintain enterprise use cases and stories to support our GTM, offerings and to represent the landscape.
• Support Trace3’s Digital Consulting group with participation in Anchor Accounts, thought leadership to drive continuous engagement in our most strategic clients.

Senior Cloud Solutions Architect – DevOps

Operations

• Provide oversight and continuous improvement of service management and operational processes across Managed Services
• Provide operational oversight of service management platforms supporting Managed Services to ensure effective utilization, reliability, and alignment with delivery processes.
• Strong hands-on experience with enterprise ITSM and monitoring platforms
• Demonstrated ability to design, standardize, and improve operational processes across multiple teams.
• Experience driving automation, workflow optimization, and tool integrations in a managed services environment.
• Strong understanding of ITIL-based service management concepts (incident, Request, Change, Problem, SLAs).
• Proven ability to translate business and operational requirements into scalable platform solutions.
• Experience managing vendor relationships, licensing models, and cost controls.
• Identify inefficiencies, bottlenecks, and handoff challenges impacting delivery velocity and customer outcomes.
• Lead process improvement initiatives focused on reducing delivery delays, increasing automation effectiveness, and improving prioritization.
• Create, improve, and maintain policies and procedures that support customer satisfaction and on-time delivery.
• Educate and enforce adherence to process standards, methodologies, and governance frameworks.
• Identify gaps in resources, skills, or processes that may impact service delivery and facilitate discussions to address them.
• Excellent communication and stakeholder management skills, with the ability to influence across teams and leadership levels.
• Strong analytical and reporting skills, with a focus on metrics-driven decision making.

Manager, Platform and Operations

ServiceNow

• Own and maintain the ServiceNow product backlog for Managed Services.
• Translate business requirements into clear user stories and acceptance criteria.
• Stay current on ServiceNow releases, features, and roadmap changes.
• Educate Managed Services leadership on new ServiceNow capabilities and use cases.
• Prioritize work based on business impact, risk, and operational value.
• Partner with Architects and Developers to ensure solutions meet business intent.
• Facilitate backlog grooming, sprint planning, and release reviews.
• Act as the voice of the Managed Services BU for platform decisions.

Product Owner – ServiceNow

• Support critical and relevant partner relationships
• Create and refine delivery standards for relevant solutions
• Develop and transition strategic partnerships from emerging to core practices
• Develop and lead training for Trace3 resources
• Engage with Sales, Partners and customers to drive the value proposition of Trace3’s Customer Success motion
• Deliver the overall vision and plan for the theatre to our largest customers, ensuring they choose, use, and love Contact Center & Collaboration technology
• Build a strong interlock with Sales, Delivery and Renewals to provide an industry-leading customer experience for Trace3 clients on their adoption journey
• Oversee each project’s lifecycle from inception to completion, with an emphasis on technical soundness and resource efficiency
• Responsible for overseeing and ensuring optimal client satisfaction throughout the entire lifecycle of the engagement by delivering the Trace3 “Total Customer Experience”
• Triage and resolve escalations of issues when needed
• Develop and maintain strategic partnerships with Technical Leaders within our client’s organizations
• Responsible for leading, coaching and mentoring team members and supporting their professional development
• Partner and collaborate with Sales Teams and other Technology Teams to deliver and present industry best programs and services to clients
• Build and maintain strong and long-lasting relationships with our key partners
• Assist with technical scoping and Statements of Work (SOW) for assigned accounts
• Be an inspirational role model by challenging and improving the strength of the delivery teams and aligning their efforts to the mission and vision of the organization
• Ensure close collaboration with Sales and Renewals teams to build a pipeline of Renewals and Expansion opportunities

Senior Solutions Architect – Contact Center

Analyst

• Research, write, revise, and proofread new or existing proposals, Master Service Agreement (MSAs), Statements of Work (SOWs), and technical documentation.
• Partner with internal sales team, engineering team and/or clients to understand the technical elements and objective(s) of the services solution and incorporate the necessary requirements into a legal services contract.
• Liaise with Trace3 Legal for necessary approvals, validate new contract language, and/or assess risk.
• Compare and analyze multiple services agreements and contracts to identify and redline conflicting legal terms, billing terms, broad or undefined scope, including alignment of Client MSA and subcontractor MSA/subcontractor SOW when applicable.
• Actively update status of assigned services requests in CRM to reflect current stage of SOW development.
• Ensure all materials meet internal and external business and legal standards, and follow appropriate corporate standards, guidelines, and approval processes.
• Collaborate with engineering practice directors to create specialized SOW/PSA templates for Trace3 service offerings requiring little to no customization of scope.
• Provide regular and proactive communication throughout SOW development and escalate with appropriate stakeholders to deliver within established service level agreements (SLA), and/or Client requested deadline.
• Follow established process documentation, formatting guidelines and applicable instructions by utilizing relevant document templates custom to a client, service offering, and/or contract type.
• Maintain standardized language and documentation practices that allow for consistent development and execution of services agreements.
• Lead creative and productive collaboration while applying best judgement to ensure both Trace3 standards and client requirements are balanced.
• Edit documents to verify accuracy, consistency, grammar, and format.
• Actively prioritize workload to ensure production and delivery of quality, professional documents that meet or exceed customer requirements is consistent.
• Support the goals of the Client Experience organization as needed.
• May perform other duties as assigned by supervisor.

Technical Contract Analyst

Financial Planning and Analysis

• Own and drive the key components of the Annual Operating Plan (AOP), rolling forecasts, and multi‑scenario modeling, including framing assumptions, trade‑offs, and recommendations for senior leadership decision‑making.
• Lead the financial narrative for executive leadership, including preparation of materials and insights for Executive Leadership Team and Board‑level reporting, as required.
• Oversee monthly, quarterly, and annual reporting package creation and accuracy.
• Act as the primary FP&A partner to senior functional leaders, influencing strategic and operational decisions through data‑driven insights and financial expertise.
• Develop financial models to support strategic initiatives.
• Analyze complex financial information and reports to deliver accurate and timely financial recommendations to senior management.
• Define, own, and evolve key performance indicators and performance management frameworks, proactively identifying trends, risks, and corrective actions.
• Lead, mentor, and develop a team of analysts, including setting analytical standards, reviewing outputs, and scaling team capabilities to meet business needs.
• Identify and drive improvements, including the creation of reports, tools, and models.
• Other duties and ad hoc reporting as requested by the supervisor.

Senior Manager, FP&A

Manager

• The Service Delivery Manager (SDM) will ensure successful delivery of Managed Service solutions.
• This includes new clients being onboarded, and existing clients that are in steady state.
• The SDM will work with clients to ensure delivery of key performance items within a Managed Service Agreement are meeting or exceeding the customer expectations as defined.
• The SDM will coordinate regularly scheduled meetings with Managed Service customers to deliver monthly reporting metrics, review current activity, address any items or concerns, and be the liaison between customer and technical delivery team.
• This position will work closely with the Sales Teams to understand Client business objectives and how the Managed Services can align and support to those outcomes.

Service Delivery Manager

Technical Project Manager

• Lead the Certinia PSA POC initiative from initiation through executive recommendation and transition to full implementation.
• Define project scope, success criteria, measurable outcomes, and decision gates for POC validation.
• Drive full lifecycle implementation planning including integrations (NetSuite, CRM, data platforms), reporting design, and data migration strategy.
• Establish and maintain project governance structure, executive steering cadence, RAID logs, milestone tracking, and cross-functional alignment.
• Partner with Finance, Professional Services, IT, and Reporting teams to define process flows, system configurations, and operational impacts.
• Develop detailed project plans including environment strategy, cutover planning, and operational readiness.
• Identify integration dependencies, architectural considerations, and technical constraints in collaboration with SMEs.
• Manage external vendors, Certinia resources, and system integrators including SOW alignment, delivery tracking, and escalation management.
• Lead UAT coordination and ensure readiness for go-live and steady-state support transition.
• Provide executive-level reporting including clear articulation of risks, trade-offs, financial impacts, and implementation readiness.
• Rapidly establish credibility with stakeholders and take ownership of outcomes, driving clarity and momentum across teams.
• Lead post-implementation reviews and support transition to steady-state operations, ensuring operational handoff materials are provided by the appropriate technical owners.
• Support additional Enterprise Systems or Reporting initiatives as bandwidth allows.

Senior Technical Project Manager – Temporary

QA Engineer

• Design, develop, enhance, and execute high-volume performance test scripts using LoadRunner Enterprise (VuGen) and Apache JMeter across multiple protocols (HTTP, SAP, SOAP, etc.).
• Plan and execute comprehensive performance testing efforts, including Load, Stress, Endurance, and Capacity testing.
• Collaborate with Application Architects, Product Owners, and technical teams to translate requirements into effective performance test scenarios and measurable outcomes.
• Troubleshoot complex scripting challenges including correlation, parameterization, and dynamic content handling.
• Analyze performance metrics and monitoring data to identify application and infrastructure bottlenecks.
• Integrate LoadRunner with Dynatrace and Splunk to support workload modeling, root cause analysis, and performance insights.
• Diagnose and resolve authentication-related issues (e.g., LDAP, SAML, SSO) within performance scripts.
• Support performance testing across COTS, SaaS, and custom-built applications deployed in on-prem, AWS, and Azure environments.
• Investigate and troubleshoot Performance Center infrastructure issues (e.g., memory constraints, controller/generator limitations).
• Document test strategies, execution results, and recommendations in Confluence and communicate findings clearly to stakeholders.
• Participate in Agile ceremonies, contribute to story refinement, and provide proactive status updates within a collaborative team environment.
• Recommend performance testing best practices and continuous improvements based on current LoadRunner capabilities and industry standards.

LoadRunner Performance Tester

Accounts Payable

• Perform the analysis and interpretation of Accounts Payable accounts and take appropriate action when necessary.
• Develop robust accounts payable and expense reimbursement procedures to maximize efficiency within Company.
• Research and resolve complex invoice, credit, payment, and purchase order issues by reviewing end-to-end procure-to-pay process to identify and resolve the root cause.
• Support continuous improvement efforts to existing processes through the application of process automations and business process improvements to increase productivity.
• Perform analysis of various Accounts Payable accounts in support of the month end close process.
• Resolve discrepant or disputed issues relating to the suppliers in the portfolio by troubleshooting and handling complex account issues.
• Prepare, process and maintain 1099 information to comply with IRS regulations.
• Manage projects in various systems that involve team members across all areas of Accounts Payable.
• Build and maintain relationships with vendors and internal customers to work collaboratively to establish processes and resolve issues.
• Collaborate with internal teams to identify and implement efficiencies while mitigating risks.
• May perform other duties as assigned by management.

Accounts Payable Analyst

Cloud Engineer

• Design, deploy and configure cloud services to support cloud migrations, Active Directory and application configurations in a zero trust environment.
• Implement and deploy security architectures supporting managed service offerings
• Participate in deployment and implementation planning with team technical leaders and customers
• Directly interact with customers to understand, identity and resolve issues with existing deployments.
• Produce internal and customer facing documentation for the configuration and use of deployed systems.
• Using continuous integration technologies of code build, code deploy, code pipeline, Jenkins and Rundeck to automate administrative tasks and environment management.
• Understanding routing and network basics of the OSI model in a multiple cloud private connected network including ensuring zero trust networking is maintained
• Provides oral and written communication within a team and to external customers with positive outlook on providing solutions
• Responsible for analyzing, design and implementing designed architecture in an AWS cloud environment
• Provide feedback and revisions to customer-based requirements when core program direction and requirements do not align
• Ability to troubleshoot, develop and deploy application and system containerization in the form of Docker images
• Configures and manages images for program and security requirements including automated image updates
• Investigates and tests new cloud technologies to meet requirements and program needs
• Ability to build strong and friendly relationships with partners, stakeholders and customers to limit escalated issues
• Will work as a self-starter who can work as part of a virtual team and remain motivated in a dynamic environment and positively influence team communication
• Documents clearly all required procedures and configuration changes to production systems

Cloud Engineer I

Accountant

• Under the general direction of the Manager of Tax and Treasury, the Tax Accountant (Indirect) will work with internal teams, tax authorities and external accounting firms, to ensure complete, accurate and timely tax calculations and filings of indirect tax returns.
• This position will conduct thorough research and keep up to date with latest tax regulation updates to ensure compliance with required tax provisions and minimize liability during tax audits.
• This position will analyze, resolve various tax issues, prepare and maintain property tax filings, sales and use tax filings.

Tax Accountant

Business Intelligence Developer

• Design and develop high-quality Power BI reports and dashboards that align to business goals and stakeholder needs.
• Translate business requirements into scalable BI solutions, including dashboards, scorecards, KPI tracking, and ad-hoc reporting.
• Create and maintain reusable Power BI assets (measure libraries, templates, report standards, certified datasets).
• Develop and maintain Power BI semantic models (datasets) using best practices (star schema, proper relationships, optimized DAX).
• Build and optimize DAX measures, calculations, and model performance to ensure fast, reliable reporting experiences.
• Partner with Data Engineering and IT teams to define data requirements and improve data quality and accessibility.
• Ensure consistency of KPI definitions, business logic, and metric interpretation across dashboards and stakeholders.
• Contribute to and support a structured approach to certified dashboards/datasets, KPI documentation, and reporting governance.
• Establish and maintain strong documentation, including metric definitions, refresh cadence, and data lineage.
• Implement and maintain Row-Level Security (RLS) and access control structures aligned to business and security requirements.
• Ensure dashboards follow data handling, privacy, and compliance requirements as defined by internal governance and security teams.
• Provide production support for BI solutions, including troubleshooting, incident resolution, and continuous enhancement.
• Monitor and improve performance, refresh reliability, and user experience.
• Identify opportunities to improve efficiency via automation, self-service enablement, and reduction of recurring manual reporting requests.
• Act as a trusted partner to business leaders, supporting prioritization, planning, and reporting roadmap discussions.
• Mentor junior BI developers/analysts and support standardization of development practices across the team.
• Contribute to process maturity, including intake/triage, requirements definition, and delivery best practices.