Trace3

Cloud Engineer

• Design, deploy and configure cloud services to support cloud migrations, Active Directory and application configurations in a zero trust environment.
• Implement and deploy security architectures supporting managed service offerings
• Participate in deployment and implementation planning with team technical leaders and customers
• Directly interact with customers to understand, identity and resolve issues with existing deployments.
• Produce internal and customer facing documentation for the configuration and use of deployed systems.
• Using continuous integration technologies of code build, code deploy, code pipeline, Jenkins and Rundeck to automate administrative tasks and environment management.
• Understanding routing and network basics of the OSI model in a multiple cloud private connected network including ensuring zero trust networking is maintained
• Provides oral and written communication within a team and to external customers with positive outlook on providing solutions
• Responsible for analyzing, design and implementing designed architecture in an AWS cloud environment
• Provide feedback and revisions to customer-based requirements when core program direction and requirements do not align
• Ability to troubleshoot, develop and deploy application and system containerization in the form of Docker images
• Configures and manages images for program and security requirements including automated image updates
• Investigates and tests new cloud technologies to meet requirements and program needs
• Ability to build strong and friendly relationships with partners, stakeholders and customers to limit escalated issues
• Will work as a self-starter who can work as part of a virtual team and remain motivated in a dynamic environment and positively influence team communication
• Documents clearly all required procedures and configuration changes to production systems

Cloud Engineer I

Accountant

• Under the general direction of the Manager of Tax and Treasury, the Tax Accountant (Indirect) will work with internal teams, tax authorities and external accounting firms, to ensure complete, accurate and timely tax calculations and filings of indirect tax returns.
• This position will conduct thorough research and keep up to date with latest tax regulation updates to ensure compliance with required tax provisions and minimize liability during tax audits.
• This position will analyze, resolve various tax issues, prepare and maintain property tax filings, sales and use tax filings.

Tax Accountant

Business Intelligence Developer

• Design and develop high-quality Power BI reports and dashboards that align to business goals and stakeholder needs.
• Translate business requirements into scalable BI solutions, including dashboards, scorecards, KPI tracking, and ad-hoc reporting.
• Create and maintain reusable Power BI assets (measure libraries, templates, report standards, certified datasets).
• Develop and maintain Power BI semantic models (datasets) using best practices (star schema, proper relationships, optimized DAX).
• Build and optimize DAX measures, calculations, and model performance to ensure fast, reliable reporting experiences.
• Partner with Data Engineering and IT teams to define data requirements and improve data quality and accessibility.
• Ensure consistency of KPI definitions, business logic, and metric interpretation across dashboards and stakeholders.
• Contribute to and support a structured approach to certified dashboards/datasets, KPI documentation, and reporting governance.
• Establish and maintain strong documentation, including metric definitions, refresh cadence, and data lineage.
• Implement and maintain Row-Level Security (RLS) and access control structures aligned to business and security requirements.
• Ensure dashboards follow data handling, privacy, and compliance requirements as defined by internal governance and security teams.
• Provide production support for BI solutions, including troubleshooting, incident resolution, and continuous enhancement.
• Monitor and improve performance, refresh reliability, and user experience.
• Identify opportunities to improve efficiency via automation, self-service enablement, and reduction of recurring manual reporting requests.
• Act as a trusted partner to business leaders, supporting prioritization, planning, and reporting roadmap discussions.
• Mentor junior BI developers/analysts and support standardization of development practices across the team.
• Contribute to process maturity, including intake/triage, requirements definition, and delivery best practices.

Senior Business Intelligence Developer – Power BI

Inside Sales

• Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles.
• Accurately process customer transactions including orders, quotes or returns.
• Obtain information from vendors relating to shipment dates and expected date of delivery to provide accurate information regarding product items.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contact customers following sales delivery to ensure ongoing customer satisfaction and resolve any complaints.
• Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and IT trade shows, or reading IT trade journals.
• Setup and maintain customer files.
• Register sales opportunities with partners.
• Escalate and resolve internal or external issues.
• Effectively communicate to the team and customer.
• Build relationships with customers, partners and Trace3 teammates.
• Provide key knowledge and guidance for teams on internal Trace3 resources, policies, and potential challenges.
• Create thought process for opportunity and deal management.
• Establish relationships with sourcing organizations.
• Perform other duties as assigned.

Inside Sales Coordinator

Director

• Own the services portfolio end-to-end, including administration, governance, lifecycle management, enablement, and continuous evolution.
• Partner with Business Unit, Services, Sales, Finance, Marketing, and Delivery leadership to define portfolio strategy, long-term vision, priorities, and success metrics.
• Establish and maintain a portfolio governance model to ensure alignment, accountability, and consistent decision-making across all services.
• Guide portfolio direction using client demand, competitive insights, financial objectives, and delivery capability.
• Lead and develop a high-performing portfolio management and enablement team.
• Align team structure and capabilities with the future needs of the services portfolio.
• Foster a culture of ownership, collaboration, continuous improvement, and innovation.
• Lead the full lifecycle of service offerings from concept and launch through performance management, enhancement, and retirement.
• Prioritize the offering roadmap based on market opportunity, scalability, profitability, and strategic alignment.
• Drive portfolio standardization and strategic cohesion across all service areas (Cloud, Security, Data & Analytics, AI, Contact Center & Collaboration, Managed Services, and Consulting).
• Govern pricing frameworks, service packaging, lifecycle status, and financial thresholds in partnership with Sales, Finance, and Delivery leadership.
• Ensure offerings meet operational readiness, profitability, and market relevance standards.
• Provide leadership for go-to-market readiness, partnering with Sales and Marketing on positioning, launch planning, enablement, and internal communications.
• Establish portfolio performance reporting across revenue, gross profit, growth trends, pipeline health, attach rates, and lifecycle status.
• Influence and align leaders across the organization to resolve roadblocks, accelerate execution, and drive shared priorities.

Senior Director, Portfolio Management

ServiceNow

• Design, develop, and customize ServiceNow applications including modules, workflows, business rules, UI policies, client/server-side scripts, and ACLs.
• Leverage ServiceNow Flow Designer and Workflow Editor, along with scripting tools, to automate TPSM and other enterprise processes critical to billing and financial operations.
• Implement and enforce role-based access controls (RBAC) and maintain secure data boundaries, especially in domain-separated or multi-tenant environments.
• Monitor and optimize ServiceNow platform performance, ensuring scalability and efficient operation across development, testing, and production environments.
• Collaborate closely with business stakeholders, functional teams, and IT leadership to gather technical requirements, translate them into system configurations or scripts, and deliver end-to-end solutions.
• Create and maintain technical documentation for integrations, workflows, and configurations; provide training and Tier 2/3 support to administrators and power users as needed.
• Support Multi-Tenancy & Domain Separation project and solution once live in system.

Senior ServiceNow Engineer

Scrum Master

• Facilitate Scrum ceremonies (daily stand-ups, sprint planning, reviews, retrospectives) and ensure effective team cadence.
• Coach teams in Agile and SAFe practices to improve collaboration, predictability, and delivery.
• Remove and manage team-level impediments, escalating when necessary.
• Support teams working across dependencies.
• Drive continuous improvement by promoting metrics‑driven decision-making, feedback loops, and process optimization.
• Partner with the Product Owner to maintain a healthy backlog, clarify scope, and ensure readiness for upcoming sprints.
• Collaborate closely with the Release Train Engineer and other Scrum Masters to ensure alignment across teams within the program.
• Help the team coordinate key activities related to:
• Loan Accounting System Modernization (CLS, Profile)
• Online Banking transitions (e.g., D1C)
• Data Lake House integrations and reporting support
• FCS Financial offboarding and Plant program dependencies
• Lamina integration for Capital Markets, where applicable
• Support cross-team planning using tools such as Azure DevOps and ClickUp, including dependency tracking, milestones, and capacity insights.
• Foster a culture of transparency, accountability, and value delivery.

Account Executive

• Generate new and repeat sales within the Strategic Accounts department by providing product and technical information in a timely manner.
• Determine customer requirements and expectations to recommend specific products and solutions. Recommend alternate products based on cost, availability, or specifications as needed.
• Present price, credit, and terms in accordance with standard procedures and customers’ profitability profiles.
• Accurately process customer transactions, including orders, quotes, or returns.
• Obtain information from vendors relating to shipment dates and the expected date of delivery to provide accurate information regarding product items.
• Increase sales and average order size through cross-selling, up-selling, add-on sales, and offering promotional sale items.
• Educate customers about terminology, features, and benefits of products to improve sales and customer satisfaction related to products.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contact customers following sales delivery to ensure ongoing customer satisfaction and resolve any complaints.
• Remain current on consumer preferences, changes in local codes, and product developments by attending sales meetings, vendor training, and IT trade shows, or reading IT trade journals.
• Set up and maintain customer files.
• Register sales opportunities with partners.
• Identify trends in customer satisfaction or dissatisfaction.
• Perform other duties as assigned.

Inside Sales Representative

Marketing

• Provide funding marketing tactics and lead the collection of Marketing Development Funds (MDF) for assigned partners. Work with Channel Partners to ensure all requirements are fulfilled to complete the processing of the claim and timely payment.
• Monitor and measure performance of MDF program.
• Understand the business structure, go-to-market strategy and incorporate partners into strategic companywide tactics.
• Collaborate with the sales teams, business unit leaders, engineering and marketing field (events) team to fund go-to market initiatives.
• Work closely with the marketing team to plan and coordinate Partner Management engagements.
• Support the manufacturers in identifying leads for potential business and a return on their investments.
• May perform other duties as assigned by supervisor.

Partner Marketing Specialist

• Provide funding marketing tactics and lead the collection of Marketing Development Funds (MDF) for assigned partners. Work with Channel Partners to ensure all requirements are fulfilled to complete the processing of the claim and timely payment.
• Monitor and measure performance of MDF program.
• Understand the business structure, go-to-market strategy and incorporate partners into strategic companywide tactics.
• Collaborate with the sales teams, business unit leaders, engineering and marketing field (events) team to fund go-to market initiatives.
• Work closely with the marketing team to plan and coordinate Partner Management engagements.
• Support the manufactures in identifying leads for potential business and a return on their investments.
• May perform other duties as assigned by supervisor.

Engineer

• Design, implement, and manage Microsoft and Azure based environments.
• Server Operating Systems support and troubleshooting.
• Configure and troubleshoot email systems, such as Microsoft Exchange and Microsoft 365.
• Develop and maintain PowerShell scripts for automation of system tasks and management of Microsoft environments.
• Collaborate with other IT team members and departments to support business initiatives and projects.
• Provide technical support and assistance, including troubleshooting hardware and software issues.
• Document system configurations, procedures, and troubleshooting steps.
• Will act as an escalation point for Level 1 and Level 2 Managed Services team members to deliver technical outcomes via Service Requests or Incident Response
• Participate in after-hours migrations, upgrades, troubleshooting, and/or on-call availability as needed to support client needs
• Identify, diagnose, and resolve client problems in a timely fashion.
• Assist with reporting and recommendations for Managed Services clients
• Interface with third party vendors as liaison between client and vendor
• Provide post implementation support for Trace3 Professional Services teams
• Build client relationships through exceptional customer service
• Stay current with industry trends, new Microsoft and Azure technologies, and best practices for system administration.
• Maintain specialization roles as needed by TRACE3.

Senior Managed Services Engineer – Hypervisors, Servers, Backup

Manager

• Own the end-to-end sales operations lifecycle for services deals, serving as the central point of coordination and approval from scoping through booking.
• Review and approve LOEs, SOWs, vendor agreements, Project Change Requests (PCRs), and non-billable (NB) time requests for completeness, pricing accuracy, profitability, and deliverability per Trace3 standards.
• Advise scoping resources and Sales on engagement models, assumptions, and standards; ensure service items and commercial terms are correctly represented to enable successful downstream booking, delivery and invoicing.
• Ensure the work package (LOE, approval, vendor agreements, etc.) and client folder are complete for TCA & Project Operations handoffs.
• Participate in pipeline reviews; verify opportunity data and services metadata are current to support automated handoffs, demand planning and project creation.
• Translate pipeline demand into resource requests; coordinate with RMO/VMO to secure the right skill, at the right time, and the ideal margin.
• Initiate vendor and subcontractor onboarding in accordance with standards and ensure readiness to start upon execution.
• Validate financial models and margin guardrails prior to approval; surface material risk, constraint, or exception to Service Operations leadership.
• Confirm alignment between scope, pricing, billing terms, service items, and booking requirements to prevent downstream billing/invoicing defects.
• Onboard new Sales resources on services standards, delivery handoffs, and required pre-sales artifacts.
• Serve as a conduit for non-technical presales issues and cross-functional clarifications through handoff to PM/Project Operations.
• Promote services goals in region and support user adoption of new standards, tools, processes, offerings, etc.

Cloud Engineer I

Tax Accountant

Senior Business Intelligence Developer – Power BI

Inside Sales Coordinator

Senior Director, Portfolio Management

Senior ServiceNow Engineer

Scrum Master

Inside Sales Representative

Partner Marketing Specialist

Partner Marketing Specialist

Senior Managed Services Engineer – Hypervisors, Servers, Backup

Partner Marketing Specialist

Services Solution Manager