Senior Manager, Catalog Management
ShopMy
SQL
Job Level
Mid-LevelSenior
About the role
- Directly oversees a portfolio of assigned accounts responsible for overall performance in financial management, guest satisfaction, client satisfaction and business development objectives
- Works closely with the Vice President/District Manager to ensure corporate initiatives and Towne Park cultural perspectives are incorporated within the district’s operations
- Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance
- Improves financial performance and profitability of the account and maximizes contractual opportunities
- Manages forecasting, productivity, claims, customer service, turnover, payroll, scheduling, overtime, tip reporting, and timekeeping
- Engages in recruitment and hiring; trains, coaches, conducts performance appraisals, develops talent, and provides assistance to Account Managers
- Attends staff meetings for all accounts; provides direction to Account Managers and maintains timely rhythms and transparency with District Manager/Regional Director
- Ensures guest/patient service experience delivered consistently; allocates labor resources; plans for seasonal staffing; integrates client service standards
- Develops working relationships with clients; maintains regular meeting rhythms; ensures high visibility and follows through on commitments; attends POP meetings with Account Managers
Requirements
- Bachelor’s degree from a four-year college or university
- Must have and maintain a valid driver’s license and clean driving record
- A minimum of five (5) years of related experience and/or training; OR equivalent combination of education and/or experience
- Knowledge of general business practices including accounting, human resources and customer service
- Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
- Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations
- Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
- Written and verbal communication skills to effectively address all levels within the organization
- Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
- Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
- Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails
