Towne Park

Manager

• Directly oversees a portfolio of assigned accounts responsible for overall performance in financial management, guest satisfaction, client satisfaction and business development objectives
• Works closely with the Vice President/District Manager to ensure corporate initiatives and Towne Park cultural perspectives are incorporated within the district’s operations
• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance
• Improves financial performance and profitability of the account and maximizes contractual opportunities
• Manages forecasting, productivity, claims, customer service, turnover, payroll, scheduling, overtime, tip reporting, and timekeeping
• Engages in recruitment and hiring; trains, coaches, conducts performance appraisals, develops talent, and provides assistance to Account Managers
• Attends staff meetings for all accounts; provides direction to Account Managers and maintains timely rhythms and transparency with District Manager/Regional Director
• Ensures guest/patient service experience delivered consistently; allocates labor resources; plans for seasonal staffing; integrates client service standards
• Develops working relationships with clients; maintains regular meeting rhythms; ensures high visibility and follows through on commitments; attends POP meetings with Account Managers

Area Manager