Towne Park

Events

• Provide exceptional hospitality services to guests in an attentive, friendly and efficient manner
• Park and retrieve guest vehicles promptly and safely
• Assist guests with luggage during arrival and departure
• Provide guests with information about facilities and main attractions
• Explain parking rates and procedures to guests
• Calculate and collect revenue for vehicles when needed

Resort Valet Attendant

• Accurately collecting and reconciling revenue while providing exceptional hospitality services to all guests
• Maintains pleasant, friendly, and professional demeanor with all guests, co-workers, and clients.
• Determines guest charges and processes payments via cash, credit, or direct billing.
• Completes accurate and timely shift reports.
• Operates equipment, including registers, gates, and credit card machines.

Resort Cashier Attendant

Account Manager

• The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives
• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance
• Demonstrates the ability to improve the financial performance and profitability of the account
• Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping
• Ensures that forecasts, payroll and accounting reports are on time and accurate
• Ensures that the guest/patient service experience is delivered consistently on all shifts
• Develops cohesive working relationships with the clients’ staff members

Account Manager – Valet of Operations

Recruitment

• Leads all aspects of exempt and non-exempt recruiting efforts in designated market(s)
• Partners with operations leaders and talent acquisition resources to ensure sourcing, recruiting and hiring systems are aligned with staffing strategies
• Assists HR managers, operations managers and/or business analysts in forecasting market staffing needs
• Creates and executes monthly market-specific recruitment and sourcing plans for hourly and salaried associates
• Manages Talent Acquisition Representative activities and performance in assigned geography to achieve hiring goals
• Attracts applicants by placing job advertisements and other outreach via print and online media
• Represents the company at career events, conferences, job fairs and other hiring-related events as needed
• Partners with HR managers and operations leaders to ensure interviews are conducted according to company standards and best practices
• Provides regular reporting on staffing activities, application flow, time to hire, and recruitment cost analysis
• Coaches hiring managers and less experienced subordinate team members on recruitment practices

Talent Acquisition Manager

• Directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives
• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance
• Fosters an environment that retains talented associates
• Develops cohesive working relationships with the clients’ staff members
• Ensures that the guest/patient service experience is delivered consistently on all shifts
• Maintains relationships with present client to obtain references and leads for new opportunities
• Practices preventative safety procedures as set forth by Towne Park

Account Manager – Hotel Valet Services

• Executes the complete recruiting process for hourly positions at Towne within a defined region
• Works closely with hiring managers and HR business partners
• Sources, screens, and selects top talent for roles in healthcare, hospitality, and commercial locations
• Ensures all recruitment activities follow OFCCP regulations
• Creates a positive experience for candidates and hiring managers throughout the hiring process
• Builds talent pipelines for high-volume hourly hiring needs
• Maintains accurate records in the applicant tracking system while ensuring OFCCP compliance

Talent Acquisition Specialist

Sales

• Drive new revenue by selling Nexity hardware and software solutions across multiple verticals.
• Develop and execute a regional sales strategy focused on maximizing total contract value—balancing hardware deployment with sustainable, high-margin recurring revenue streams.
• Act as a trusted advisor to owners, operators, and developers by positioning Nexity as a platform that enhances the arrival-to-departure experience while driving revenue growth, operational efficiency, and long-term profitability.
• Build and manage a strong pipeline within Salesforce, with clear visibility into hardware sales, SaaS revenue, and transaction-based income.
• Partner with internal teams to develop compelling, data-driven proposals, including hardware configurations, SaaS pricing, and transaction fee structures.
• Represent Towne Park and Nexity at industry events, client meetings, and conferences to generate demand and expand market presence.
• Collaborate with Sales, Finance, and the Center of Excellence (COE) to ensure seamless execution—from solution design and pricing to deployment and ongoing revenue optimization.

VP, Regional Technology Sales

Manager

• The District Manager directly oversees a specific Towne Park district and is responsible for district performance for financial, guest satisfaction, client satisfaction and business development objectives
• The District Manager works closely with the Vice President of Operations/Regional Director (depending on division) to ensure that corporate initiatives and Towne Park cultural perspectives are incorporated within the district’s operations
• Maintains knowledge of operational requirements and business reporting procedures affecting operational functions and ensures Towne Park policies, procedures, and reporting are in compliance throughout the district
• Directs the activities and effectiveness of Account Managers and other district support to meet company and client objectives
• Assigns and trains managers in all aspects of their responsibilities to properly run a contract site in accordance with contractual obligations, legal obligations and the policies of Towne Park
• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance within the district
• Assesses work processes regularly to ensure functionality and efficiency
• Conducts weekly district staff meetings and other meetings as needed
• Ensures that all Account Managers meet deadlines for forecasting and reporting the proper information to corporate accounting for closing each month’s business accurately
• Works closely with managers to help them understand how to improve the performance of their sites
• Ensures Account Managers understand and meet the expectations of both clients and Towne Park
• Collaborates with the Sales department to identify, pursue, and secure business development opportunities
• Maintains regular contact with Account Managers to determine their progress in meeting the essential goals and objectives of staffing and scheduling at their sites
• Meets regularly with the Manager of Talent Operations to analyze labor trends and staffing levels to accurately forecast staffing needs
• Partners with Talent Team in the administration of the district’s recruitment initiatives
• Participates in the recruitment and development of management talent to support growth and succession planning within the district and throughout the company

District Manager

• Responsible for ensuring high levels of client, customer, and associate satisfaction at a designated Towne location
• Managing the delivery of guest/patient services
• Hiring, training, evaluating and discharging associates
• Planning, assigning, and directing work
• Appraising performance; financial management and reporting
• Addressing customer complaints
• Managing a minimum of two associates
• Ensure guest service experience is delivered exceptionally and consistently on all shifts
• Allocates labor resources efficiently to support service delivery
• Engaged in the recruitment and hiring processes
• Assists Account Manager in establishing guidelines for employees
• Develops cohesive working relationships with the clients’ staff members
• Drives business metrics for forecasting, productivity, claims, customer service, and turnover