Towne Park

Account Manager

• Directly oversees one Tier 1 or 2 Towne Park account
• Responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives
• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance
• Demonstrates the ability to improve the financial performance and profitability of the account
• Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping
• Ensures guest/patient service experience is delivered consistently on all shifts
• Develops cohesive working relationships with the clients’ staff members

Sales

• Proactively source and secure new commercial business opportunities through networking, cold outreach, industry events, and direct prospecting
• Identify decision-makers, qualify prospects, and drive deals from initial contact through close
• Recommend winning strategies and tactics to executive leadership, including presentations, meetings, and client visits
• Develop and implement regional and national sales budgets in collaboration with finance and executive leadership
• Establish and manage revenue targets across regional markets
• Develop and execute regional sales strategies designed to achieve or exceed aggressive growth targets
• Represent Towne Park at conferences, trade shows, and local business events to increase brand awareness and create new lead channels
• Build, manage, and maintain a robust pipeline within Salesforce
• Partner with the Proposal Development and Finance teams to create compelling, data-driven proposals
• Establish and cultivate strong relationships with property owners, asset managers, and developers to generate new opportunities

VP, Commercial Sales – East

• The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is accountable for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.
• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.
• Actively engages in the recruitment and hiring processes to ensure the best people are selected for the location.
• Ensures that the guest/patient service experience is delivered consistently on all shifts.
• Develops cohesive working relationships with the clients’ staff members and maintains regular communication channels with the client.
• Maintains a clean, neat work environment and completes all tasks in a timely manner as instructed by the Area/District Manager.

Account Manager – Valet & Parking Services

Manager

• Direct accountability for the T-Park business unit within Towne Park
• Responsible for the portfolio’s performance for financial and client satisfaction/retention objectives
• Initiates and nurtures all site level client relationships leading to client satisfaction, retention and promotion
• Partners with the sales team on ownership of corporate level client relationships
• Prepares for and conducts monthly business review meetings with corporate and hotel level clients
• Actively manages plans for maximizing client and Towne Park financial success and for achieving “client promoter” status at all locations
• Understands and drives business metrics and performance measurements
• Maintains a detailed technical understanding of all aspects of the T-Park platform
• Direct accountability for the performance of 100+ T-Park locations to budget
• Responsible for collecting data from hotel clients to rhythmically update forecasting
• Maintains regular contact with the parking systems team to ensure new sites open on time and transition customers to the T-Park portfolio post go live
• Works directly with T-Park sales team and Towne Park’s global commercial team to aid in the new business development effort

Account Manager

VP, Commercial Sales – East

Account Manager – Valet & Parking Services

Portfolio Manager