Lead Customer Success Account Manager
Docusign
Regional Director
Sanofi
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona, California, Colorado, Illinois
Visit company websiteSalary
💰 $147,000 - $212,333 per year
Job Level
Lead
About the role
- Manage and lead a team of Community Relations and Education Managers responsible for patient and caregiver education
- Develop effective business plans to execute brand strategies tailored to geography and customer context
- Coordinate all business activities and drive results within geographic area of responsibility
- Ensure effective execution of Sanofi strategies and tactics within assigned geographic area
- Develop and execute strategic plans to drive disease state and product awareness in the rare blood disorder market
- Coordinate closely with cross functional leaders (Sales, Thought Leader Liaisons, Managed Markets, Medical Affairs and Patient Services)
- Develop expertise in relevant CRM tools and ensure compliant utilization by team
- Leverage expertise in clinical data, disease education, diagnostics, product information, presentation skills and market trends to drive team performance
- Recruit, hire, coordinate training, ensure engagement and manage performance of field team
- Visit customers with field team personnel to ascertain effectiveness
- Provide developmental assignments to individuals to improve organizational capabilities and develop future leaders
- Provide key market insights and field feedback to marketing and leadership teams
- Review and analyze data/systems/procedures to support idea generation and implementation of strategic and tactical objectives
- Organize and execute effective POA meetings
- Manage and adhere to all company policies and Legal and Regulatory guidelines
- Uphold and exemplify Sanofi’s core values
Requirements
- BA/BS Degree Required, preferably in life science or business
- Minimum 10+ years’ experience in the pharmaceutical/healthcare industry
- Experience leading a field-based team or equivalent leadership experience
- Experience in launching Rare disease product(s) or complex specialty products
- Experience in coordinating patient and provider support services such as specialty pharmacy, reimbursement services, nursing services, specialty distributor, etc.
- Ability to travel 50-80%
- Must reside within the geographic area of the assigned region
- Valid driver's license
- MBA or MS degree in business/clinical/science is a plus
- Launch experience strongly preferred
- Hematology experience strongly preferred
