The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.
Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.
Demonstrates the ability to improve the financial performance and profitability of the account.
Understands the contractual agreement and recognizes ways to maximize opportunities.
Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping.
Ensures that forecasts, payroll and accounting reports are on time and accurate.
Ensures that the guest/patient service experience is delivered consistently on all shifts.
Develops cohesive working relationships with the clients’ staff members.
Requirements
Associate’s degree preferred
Minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience
Knowledge of general business practices including accounting, human resources and customer service
Must be able to drive manual transmission
Must have and maintain a valid driver’s license and clean driving record
Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
Benefits
Employees are eligible to enroll in medical, dental, and vision insurance
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Telemedicine benefits
Company-paid basic life and AD&D insurance
Short-term and long-term disability
401k retirement savings plan
Paid Time Off accrual of 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year
6 paid holidays throughout the calendar year
Up to a maximum of 4 paid floating holidays per calendar year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.