Chief Operating Officer

• Build and own the vision, strategy, and execution plan for Toptal’s Services function—including Technology Services, Marketing Services, Management Consulting, and all related Delivery and Practice areas.
• Define the organizational structure and leadership model for the Services and Talent Operations teams, ensuring the right roles and capabilities are in place.
• Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all service lines and functions.
• Translate high-level business goals into detailed operational roadmaps for all areas of responsibility.
• Establish scalable processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale.
• Oversee talent supply, matching, and resource planning in coordination with Sales and Talent Operations to meet evolving client needs.
• Align delivery operations tightly with go-to-market teams to create seamless, integrated client experiences.
• Partner cross-functionally with Product, Marketing, Finance, and Legal to execute on strategic priorities and company-wide initiatives.
• Drive a high-performance culture across Services, while ensuring Talent Operations is tightly aligned to support delivery excellence, scalability, and evolving business needs.
• Accelerate growth and profitability across all Services business lines with accountability for revenue expansion, pipeline robustness, and margin optimization.
• Sponsor and oversee initiatives that improve delivery consistency, capacity planning, and client satisfaction.
• Scale operational infrastructure, including technology and processes, to support anticipated growth.
• Champion innovation and continuous improvement initiatives to keep Toptal agile and ahead of market trends.
• Onboard and integrate into Toptal; engage key leaders and stakeholders; assess service lines and begin executing operational plans within first three months.

Chief Operating Officer

Chief Operating Officer

Chief Operating Officer

Chief Operating Officer

Chief Operating Officer

Aerospace Co-Founder / COO