Head of Product Security
Exodus
CloudSDLC
Salary
💰 $115,000 - $135,000 per year
Job Level
Mid-LevelSenior
About the role
- Build, configure, and test solutions in Tonkean based on detailed solution designs provided by Implementation Architects.
- Provide demos to internal or external clients; leverage APIs, webhooks, and integrations to connect systems and automate workflows end-to-end.
- Troubleshoot technical challenges, optimize configurations, and ensure performance meets expectations.
- Collaborate with the customer and Architect to iterate on builds as new insights emerge.
- Define and document implementation best practices, reusable components, and technical templates.
- Serve as the subject matter expert on the Tonkean platform and liaise with the Product Team to expand platform capabilities.
- Support customers during UAT, Hypercare, and go-live phases, ensuring a smooth transition and high adoption.
- Leverage deep product expertise to implement tailored solutions, connect systems, and ensure the platform performs flawlessly.
Requirements
- 4+ years in implementation, solutions engineering, or platform configuration roles.
- Deep understanding of no-code/low-code platforms, APIs, and enterprise systems.
- Strong troubleshooting skills; comfortable solving novel technical challenges.
- Proven experience with troubleshooting technical problems where the answer isn’t obvious or Google-able
- Experience implementing SaaS solutions in complex environments.
- Experience running projects where the roadmap/checklist is not out-of-the-box templatized and will vary for every client’s custom situation.
- Familiarity with CRUD operations, webhooks, JSON, and basic scripting logic.
- Comfortable working cross-functionally with product, customer success, and design teams.
- Startup mindset with the ability to build scalable processes in a fast-paced environment.
- Confidence in demoing built solutions and communicating how and why certain configuration steps were taken.
