Tonkean

Business Development Rep

• Lead Generation: Identify and research potential clients through various channels (e.g., LinkedIn, industry events, networking).
• Outreach: Conduct outbound outreach (calls, emails, social media) to engage with prospective customers and set up meetings for the sales team.
• Qualification: Understand the needs of potential clients, and qualify leads based on specific criteria, ensuring a good fit for our platform.
• Collaboration: Work closely with the sales and marketing teams to execute campaigns, share insights, and improve processes.
• Event Participation: Attend industry events and conferences to represent Tonkean, network with prospects, and generate leads.
• Reporting: Maintain accurate records of all lead interactions in Salesforce and Outreach and provide regular reports on outreach performance.
• Learning & Development: Stay updated on Tonkean’s platform, industry trends, and competitors to effectively communicate the value of our solutions.

Business Development Representative

Customer Success Manager

• Drive adoption, retention, and expansion within a portfolio of enterprise customers, ensuring long-term partnership and measurable business impact
• Develop and manage customer lifecycle strategies, complete with milestones to guide customers toward maximum value realization
• Define and execute scalable approaches to engagement, proactively identifying risks and opportunities within accounts
• Partner with Sales to support renewals, upsells, and expansion opportunities
• Serve as the voice of the customer to the product team—providing feedback that helps shape the roadmap—and communicate product insights back to customers
• Build engagement models and methodologies that ensure customers are educated, enabled, and delighted throughout their journey with Tonkean
• Contribute to the development of best practices, playbooks, and scalable processes for the broader CS organization
• Represent Tonkean with executive presence, guiding senior stakeholders on change management, adoption, and ROI