Tonkean

Manager

• Provide project management for our largest enterprise customers, covering multiple projects, with a focus on delivery of scope on time and with high quality outcomes. Be able to create plans that iterate based on client value.
• Be able to document and establish metrics that track the definition of success for the client.
• Establish and maintain relationships at all levels of the customer organization including project team members, executive sponsors & key stakeholders.
• Partner with internal Tonkean teams to translate client requirements, objectives, and goals into actionable designs and build plans that can be delivered against.
• Set clear expectations with internal and Client team members, maintaining accountability for deadlines and project deliverables.
• Triage customer escalations, diagnose project issues and risks, develop contingency plans, and implement changes to drive risk mitigation. Understand what is in scope for this phase and what can (and should) be pushed to a later phase.
• Actively manage project financials, including team utilization, budget vs actual hours, project margin, travel and other expenses.
• Run governance meetings and report regularly both internally and externally on project status, milestones, KPIs, accomplishments, and deliverables.
• Identify, communicate, and work with sales to develop opportunities identified during project execution, collaborate on the creation of proposals, estimates, change orders, and new statements of work
• Document lessons learned and recommend process and methodology improvements to improve execution on future projects.

Engagement Manager

Business Development Rep

• Lead Generation: Identify and research potential clients through various channels (e.g., LinkedIn, industry events, networking).
• Outreach: Conduct outbound outreach (calls, emails, social media) to engage with prospective customers and set up meetings for the sales team.
• Qualification: Understand the needs of potential clients, and qualify leads based on specific criteria, ensuring a good fit for our platform.
• Collaboration: Work closely with the sales and marketing teams to execute campaigns, share insights, and improve processes.
• Event Participation: Attend industry events and conferences to represent Tonkean, network with prospects, and generate leads.
• Reporting: Maintain accurate records of all lead interactions in Salesforce and Outreach and provide regular reports on outreach performance.
• Learning & Development: Stay updated on Tonkean’s platform, industry trends, and competitors to effectively communicate the value of our solutions.

Business Development Representative

Customer Success Manager

• Drive adoption, retention, and expansion within a portfolio of enterprise customers, ensuring long-term partnership and measurable business impact
• Develop and manage customer lifecycle strategies, complete with milestones to guide customers toward maximum value realization
• Define and execute scalable approaches to engagement, proactively identifying risks and opportunities within accounts
• Partner with Sales to support renewals, upsells, and expansion opportunities
• Serve as the voice of the customer to the product team—providing feedback that helps shape the roadmap—and communicate product insights back to customers
• Build engagement models and methodologies that ensure customers are educated, enabled, and delighted throughout their journey with Tonkean
• Contribute to the development of best practices, playbooks, and scalable processes for the broader CS organization
• Represent Tonkean with executive presence, guiding senior stakeholders on change management, adoption, and ROI