Tonkean

Implementation Specialist

• Build, configure, and test solutions in Tonkean based on detailed solution designs provided by Implementation Architects.
• Provide demos to internal or external clients; leverage APIs, webhooks, and integrations to connect systems and automate workflows end-to-end.
• Troubleshoot technical challenges, optimize configurations, and ensure performance meets expectations.
• Collaborate with the customer and Architect to iterate on builds as new insights emerge.
• Define and document implementation best practices, reusable components, and technical templates.
• Serve as the subject matter expert on the Tonkean platform and liaise with the Product Team to expand platform capabilities.
• Support customers during UAT, Hypercare, and go-live phases, ensuring a smooth transition and high adoption.
• Leverage deep product expertise to implement tailored solutions, connect systems, and ensure the platform performs flawlessly.

Implementation Engineer