Account Director
Liftoff Mobile
Commercial Enablement Manager II
Instacart
full-time
Posted on:
Origin: • 🇺🇸 United States • California, Colorado
Visit company websiteSalary
💰 $116,000 - $155,000 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the team enablement specialist for Eversight's CPG business, driving efficiency and quality across the customer journey from prospect to successful client.
- Lead strategic initiatives that optimize commercial processes, manage comprehensive reporting systems, and ensure seamless execution across customer touchpoints.
- Cultivate strategic relationships with stakeholders across Marketing, Sales, CS, Legal, Product, and Product Operations to influence cross-functional decision-making on commercial initiatives.
- Manage commercial projects with measurable performance impact and lead workstreams on team-wide initiatives that enhance sales process and customer engagement.
- Partner with Product and Marketing teams to develop, manage, and continuously evolve high-impact sales materials communicating value proposition.
- Design and deliver enablement programs ensuring commercial team fluency in product capabilities and competitive positioning.
- Evaluate and enhance sales performance tracking systems to deliver actionable pipeline insights and forecasting accuracy.
- Develop and refine customer health scoring models to drive proactive retention strategies and revenue optimization.
- Drive data governance initiatives to maintain reporting accuracy and enable reliable business intelligence across systems.
- Develop and maintain standardized playbooks that streamline processes and ensure consistent execution across teams.
- Drive strategic initiatives that maximize customer retention rates and identify expansion opportunities within the existing client base.
Requirements
- 6+ years of experience in Commercial/Sales/CS enablement or operations
- Demonstrated experience leading projects end-to-end with measurable outcomes
- Strong organizational skills with ability to manage multiple priorities simultaneously
- Strong analytical skills with ability to translate data into actionable insights
- Excellent attention to detail and commitment to data accuracy
- Experience building and optimizing processes that enhance team effectiveness
- Excellent cross-functional collaboration and communication skills
- Proficiency with CRM platforms (Salesforce, HubSpot), CSPs (Planhat, Gainsight), and Google Workspace
- Knowledge of the Grocery Retail and CPG industries (preferred)
- Demonstrated ability to leverage AI tools to enhance productivity, automate routine tasks, and improve work quality (preferred)
- Experience building solutions with low-code/no-code workflow and automation tools to streamline operations and eliminate manual processes (preferred)
