Shipping and Warehouse Operations Specialist
Pro Coffee Gear
Ocean Freight Operations Coordinator
Toll Group
full-time
Posted on:
Location: 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Respond promptly to customer enquiries and provide proactive updates
- Resolve customer matters and escalate issues to the Senior Operations Coordinator
- Collaborate across departments to identify shipment-related opportunities or problems
- Act as a key contributor to both operational and sales teams
- Oversee client shipments from order placement ensuring no delays
- Maintain quality standards throughout shipment processes
- Manage import/export documentation, invoicing, cargo reporting, and prepare customer reports using CargoWise
- Follow company policies, support SOP development, maintain accurate client data, and meet operational KPIs
Requirements
- Excellent computer skills (Microsoft Outlook, Excel and Word)
- Experience with CargoWise
- Experience with Flexitanks and ISOtanks
- Experience with Dangerous Goods handling
- Over 5 years in Operations and Customer Service within Freight Forwarding
- Strong communication skills
- Proactive attitude and attention to detail
- Adaptable and flexible in daily responsibilities
- Skilled in time management and prioritization
- Effective problem solver
- Reliable team player
- Entitled to work in Australia
- Prepared to undertake pre-employment checks including a criminal history check and medical
