Toll Group

Operations

• Respond promptly to customer enquiries and provide proactive updates
• Resolve customer matters and escalate issues to the Senior Operations Coordinator
• Collaborate across departments to identify shipment-related opportunities or problems
• Act as a key contributor to both operational and sales teams
• Oversee client shipments from order placement ensuring no delays
• Maintain quality standards throughout shipment processes
• Manage import/export documentation, invoicing, cargo reporting, and prepare customer reports using CargoWise
• Follow company policies, support SOP development, maintain accurate client data, and meet operational KPIs

Ocean Freight Operations Coordinator