Toll Group

Customer Support

• Support the day‑to‑day management of air freight shipments
• Provide accurate documentation and timely customer updates
• Effective coordination across internal teams and external partners
• Act as the first point of contact for customer enquiries and provide shipment updates
• Support air freight operations and documentation
• Maintain accurate shipment records in CargoWise One (CW1)
• Coordinate with internal teams to meet service and delivery requirements
• Assist with cargo pick‑up, delivery, invoicing, and related administrative tasks
• Ensure regulatory compliance and collaborate to meet service standards

Air Freight Customer Service Representative

Account Manager

• own and grow key client relationships as the single point of accountability
• lead structured client governance and engagement
• drive strategic account growth and commercial outcomes
• ensure end-to-end operational performance and service quality
• own data integrity, reporting, and financial oversight
• collaborate cross-functionally under a ‘One Company’ approach

Key Account Manager

Insurance

• Help plan, deliver and improve HSSE audits and assurance activities across the business
• Conduct audits against legislative requirements, self-insurance conditions and HSSE management system standards
• Prepare accurate, clear audit reports and summaries for senior leaders
• Assist with internal and external audits, including regulatory and insurer engagements
• Recommend improvements to audit tools, checklists and reporting processes

Audit & Assurance Advisor

Collections

• Evaluate the financial health of new and existing customers to determine credit worthiness and assign appropriate credit limits.
• Enforce and maintain company’s credit policy, ensuring consistency in credit standards and risk management practices.
• Conduct thorough background checks for new clients to mitigate credit risk.
• Establish and adjust credit limits based on risk assessment.
• Manage overdue accounts and implement strategies to minimize bad debts.
• Manage all aspects of keeping regions accountable to reduction in billing targets and timely invoicing of customers.
• Monitor reports to identify risk and provide insights to management team.
• Support Net Working Capital (DSO / DPO) Automation and Process Improvement.

Manager, Credit Risk and Collections

• Serve as the global commercial lead for assigned Global Strategic Customers (GSC).
• Build and maintain strong, trust-based relationships across all levels of the customer organization.
• Conduct regular business reviews (monthly, quarterly, annual) to evaluate KPIs, performance trends, and action plans.
• Proactively resolve service issues and escalations with operational and product counterparts.
• Ensure full compliance with contractual commitments and Service Level Agreements (SLAs).
• Proactively manage and develop an allocated global customer portfolio.
• Act as the primary point of contact and ensure high-quality communication with clients.
• Lead customer meetings including KPI discussions, performance reviews, and new product introductions.
• Drive issue resolution and maintain high customer satisfaction levels.
• Coordinate closely with Global and Local Account Managers to support opportunity qualification and development.
• Develop and execute strategic account plans to expand wallet share and profitability.
• Identify cross-selling opportunities, new tradelanes, and solution-based growth.
• Align customer strategies with global and regional commercial priorities.
• Monitor and analyze performance data to identify trends, exceptions, and root causes.

Global Key Account Manager

Business Development Rep

• Identifies new business opportunities through contact with prospective clients
• Assists in the preparation of RFQ’s and bids
• Builds a solid understanding of target customers/account base
• Provides weekly and monthly performance metrics to sales administrator
• Enters new customer data into Toll CRM

Air Freight Customer Service Representative

Key Account Manager

Audit & Assurance Advisor

Manager, Credit Risk and Collections

Global Key Account Manager

Business Development Manager – Forwarding