Togal.AI

Customer Success Manager

• Build strong relationships with customers, understanding their goals and ensuring they are met through the platform
• Conduct regular check-ins to monitor usage and overall satisfaction
• Act as the primary point of contact for a portfolio of customers
• Respond to support requests in a timely and professional manner
• Troubleshoot issues and coordinate with the product team when necessary
• Maintain records of customer interactions and feedback
• Monitor usage and identify churn risks early, addressing them with tailored support
• Identify upsell and renewal opportunities and collaborate with the sales team to execute them
• Provide customer insights to product and engineering teams to help shape product direction
• Share trends, wins, and blockers with the broader customer success and sales teams

Customer Success Manager II

Business Development Rep

• Hammer the phones, cold call, email, and LinkedIn outreach daily to generate new qualified leads
• Run high-energy, custom demos and presentations that get prospects excited about Togal
• Drive pipeline growth by targeting Spanish- and English-speaking prospects across the U.S.
• Consistently exceed activity metrics (calls, meetings, demos) and revenue targets
• Build relationships with contractors, estimators, and construction execs to open new opportunities
• Serve as a trusted advisor, demonstrating deep product knowledge and industry insight
• Provide frontline feedback on messaging, objections, and market trends to sharpen our sales playbook
• Represent Togal at industry events, trade shows, and networking opportunities

Business Development Representative

Infrastructure Engineer

• Design and maintain secure AWS architectures compliant with SOC 2 and aligned with higher compliance standards (e.g., FedRAMP).
• Build and manage infrastructure using an IaC-first approach (Terraform and/or Pulumi), integrated into CI/CD pipelines.
• Architect and operate high-availability, multi-AZ systems with no single points of failure.
• Design cost-effective and scalable solutions for high-bandwidth workloads, file processing, and long-running background tasks.
• Implement and operate serverless and container-based workloads, with a strong understanding of runtime behavior, scaling, and cold starts.
• Establish monitoring, observability, and performance dashboards, providing a single source of truth for system health and service performance.
• Investigate and resolve infrastructure, performance, and security issues end-to-end, including collaboration with application teams.

Product Manager

• Own the roadmap: You decide what gets built and when, informed by user research, data, and business priorities.
• Master the nuance: Dive deep into the needs of specific trades.
• Conduct in depth discovery, directly with your users: Spend time with estimators, watch how they work, understand their pain.
• Ship fast, learn faster: move in weeks, not quarters.
• Measure impact: Define success metrics, analyze user behavior and make data-driven decisions.

Senior Product Manager – Trades

• Own the roadmap: You decide what gets built and when.
• Ship fast, learn faster: move in weeks, not quarters.
• Conduct in depth discovery, directly with your users.
• Measure impact: Define success metrics, analyze user behavior and make data-driven decisions.

Customer Success Manager II

Business Development Representative

Infrastructure Engineer

Senior Product Manager – Trades

Senior Product Manager – Estimating