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About the role
Key responsibilities & impact- Lead onboarding webinars to introduce new customers to Togal.AI’s core functionality.
- Collaborate with customers to design and execute customized training plans for effective adoption.
- Deliver focused training sessions tailored to trade-specific workflows.
- Maintain up-to-date training materials including user guides and video tutorials.
- Host regular “Office Hours” to support customer engagement and address questions.
- Proactively engage new users to drive adoption and surface potential roadblocks early.
- Act as a product expert to guide customers in optimizing their use of Togal.AI.
- Partner with Customer Support to track, report, and resolve onboarding issues or bugs.
- Work closely with the Customer Success team to ensure customer satisfaction and goal alignment.
- Continuously refine onboarding processes in line with product updates and customer feedback.
Requirements
What you’ll need- Construction industry HIGHLY experience preferred
- Experience in customer onboarding, implementation, training, or support, ideally in a SaaS or technical environment.
- Strong communication and presentation skills.
- Ability to simplify complex concepts and tailor content to different user personas.
- Experience in the construction or building technology industry a plus
- Self-starter with a customer-first mindset and proactive problem-solving skills.
- Proficient in creating training content and documentation.
- Comfortable collaborating cross-functionally with product, support, and success teams.
Benefits
Comp & perks- Health, dental, and vision insurance
- Unlimited PTO and remote flexibility
- Opportunity to grow your career at a fast-paced AI startup
- Collaborative and innovative work environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer onboardingimplementationtrainingsupportSaaStraining content creationdocumentation
Soft Skills
communicationpresentationproblem-solvingcustomer-first mindsetself-startercollaboration