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Customer Success Manager
Togal.AICustomer Success Manager responsible for building relationships and ensuring customer satisfaction on construction SaaS platform. Engaging users to maximize the value of the cutting-edge technology.
About the role
Key responsibilities & impact- Build strong relationships with customers, understanding their goals and ensuring they are met through the platform
- Conduct regular check-ins to monitor usage and overall satisfaction
- Act as the primary point of contact for a portfolio of customers
- Respond to support requests in a timely and professional manner
- Troubleshoot issues and coordinate with the product team when necessary
- Maintain records of customer interactions and feedback
- Monitor usage and identify churn risks early, addressing them with tailored support
- Identify upsell and renewal opportunities and collaborate with the sales team to execute them
- Provide customer insights to product and engineering teams to help shape product direction
- Share trends, wins, and blockers with the broader customer success and sales teams
Requirements
What you’ll need- Experience in customer success, account management, or a client-facing SaaS role
- SaaS experience with a strong acumen for product knowledge
- Strong communication and relationship-building skills
- Ability to troubleshoot issues and explain technical concepts to non-technical users
- Experience working with CRM or customer success platforms
- Highly organized and proactive with a customer-first mindset
- Located in CT/MT/PT time zone
- Experience in construction tech or working with AEC clients is a plus
Benefits
Comp & perks- Health, dental, and vision insurance
- Unlimited PTO and remote flexibility
- Opportunity to grow your career at a fast-paced AI startup
- Collaborative and innovative work environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successaccount managementSaaStroubleshootingCRMcustomer success platformsproduct knowledgetechnical concepts
Soft Skills
communicationrelationship-buildinghighly organizedproactivecustomer-first mindset