TNG Stadtnetz GmbH

Systems Engineer

• Designing and installing server clusters, networks and high-performance storage systems
• Managing containers and physical servers in our data centers
• Setting up client/server systems, telecommunications equipment and Internet connections
• Implementing complex intranet and internet solutions (firewalls, VPNs, load balancing, etc.)
• Executing fault diagnosis and resolution processes
• Setting up and managing workstations and mobile devices

Apprentice IT Specialist, System Integration (Fiber Optics)

• Installation and configuration of networked IT systems
• Setup of client/server systems and Internet connections
• Implementation of complex intranet and internet solutions (firewalls, VPNs, load balancing, etc.)
• Analysis of network architectures and planning of IT infrastructures
• Execution of troubleshooting/fault-remediation processes (partly supported by expert and diagnostic systems)

Apprentice IT Specialist (System Integration), Data Center

IT Support

• Configure and operate network components, router and switching systems, as well as firewalls and VPNs.
• Perform installations in the data center and at customer sites.
• Manage, monitor and document network operations.
• Handle incident tickets at 2nd level support.
• Detect potential issues using available tools and initiate appropriate corrective actions.

IT Support Specialist – Network

Customer Support

• You patch in-house connections and install end devices
• Assist customers with the setup and commissioning of PCs or Smart TVs
• Inspect and troubleshoot network components in collaboration with our NOC
• Patch and splice fiber-optic connections when required

Technical Employee – Customer Service

Account Manager

• Acquire new clients as the first point of contact for companies interested in IT
• Capture clients' individual requirements and offer tailored solutions
• Guide clients from the initial inquiry through post-sale support
• Provide assistance with questions, issues, and other concerns
• Serve as the liaison between clients and the company, collaborating to find solutions

Account Manager – B2B IT Solutions

• Holistic management and development of the portfolio in the B2B environment.
• Primary point of contact for customers; capture and implementation of requirements.
• Central interface between associations, customers and the company.
• Structuring and negotiation of contracts related to wholesale products.
• Analysis of revenue and sales developments and initiation of countermeasures.

Key Account & Partner Manager

Sales

• Management of direct sales: You will lead our door-to-door (D2D) sales operations and manage them with a target-oriented approach.
• This includes training, quality control, and communication with the responsible contacts.
• By supervising D2D agencies, you will contribute to building our own sales representatives.
• With the help of retail partners we aim to provide our customers with an enhanced advisory offering.
• In the Hesse region you will establish and maintain these business relationships with partners.
• We work closely with elected officials such as mayors and local council leaders. You are responsible for coordinating, designing, and managing our joint initiatives.
• For the Hesse region you monitor the relevant KPIs and derive appropriate measures.

Sales Manager

• Acquire new clients as the first point of contact for companies interested in IT
• Gather customers' individual requirements and propose tailored solutions
• Support clients from initial inquiry through post-sales follow-up
• Assist customers with questions and issues
• Act as the interface between customers and the company, collaborating to find solutions

Account Manager – IT Solutions, B2B

• Patching in-house connections
• Installing customer premises equipment for residential and business customers
• Assisting with the setup and commissioning of PCs and Smart TVs
• Testing and troubleshooting network components in collaboration with our NOC
• Patching and splicing fiber optic connections as needed

Technical Customer Service Technician

Network Engineer

• Konfiguration und Betrieb von Netzwerkkomponenten, Router- und Switching-Systeme sowie Firewalls und VPN
• Installationen im Rechenzentrum und bei Kund:innen
• Netzwerkmanagement, -überwachung und -dokumentation
• Bearbeitung von Störungsmeldungen im 2nd Level und Erkennung von möglichen Störungen

Netzwerktechniker

• Client acquisition: As an Account Manager, you are the first point of contact for companies interested in IT and win them over for our company.
• Customer understanding: You capture the individual requirements of our clients and offer them tailored solutions.
• Client retention: You support your clients from the initial inquiry through follow-up care and act as their primary point of contact.
• Customer support: You assist our clients with questions, problems, and any other concerns.
• Customer partnership: You act as the interface between your clients and our company, communicate with all stakeholders on an equal footing, and collaboratively find the optimal solutions for everyone.