TNG Stadtnetz GmbH

Account Manager

• Acquire new clients as the first point of contact for companies interested in IT
• Gather customers' individual requirements and propose tailored solutions
• Support clients from initial inquiry through post-sales follow-up
• Assist customers with questions and issues
• Act as the interface between customers and the company, collaborating to find solutions

Account Manager – IT Solutions, B2B

Customer Support

• Patching in-house connections
• Installing customer premises equipment for residential and business customers
• Assisting with the setup and commissioning of PCs and Smart TVs
• Testing and troubleshooting network components in collaboration with our NOC
• Patching and splicing fiber optic connections as needed

Technical Customer Service Technician

Network Engineer

• Konfiguration und Betrieb von Netzwerkkomponenten, Router- und Switching-Systeme sowie Firewalls und VPN
• Installationen im Rechenzentrum und bei Kund:innen
• Netzwerkmanagement, -überwachung und -dokumentation
• Bearbeitung von Störungsmeldungen im 2nd Level und Erkennung von möglichen Störungen

Netzwerktechniker

• Client acquisition: As an Account Manager, you are the first point of contact for companies interested in IT and win them over for our company.
• Customer understanding: You capture the individual requirements of our clients and offer them tailored solutions.
• Client retention: You support your clients from the initial inquiry through follow-up care and act as their primary point of contact.
• Customer support: You assist our clients with questions, problems, and any other concerns.
• Customer partnership: You act as the interface between your clients and our company, communicate with all stakeholders on an equal footing, and collaboratively find the optimal solutions for everyone.

Account Manager – IT Solutions (B2B)

Sales

• Direct sales management: You lead our door-to-door (D2D) sales operations and guide them with a targets-focused approach.
• Management of D2D agencies and development of in-house sales representatives.
• Partnership management: building and maintaining business relationships with partners.
• Collaboration with elected officials such as mayors and local community leaders.
• Responsibility for reporting and for designing and implementing corrective and development measures.

Sales Manager

Account Executive

• Technical support for setting up telephone lines or Wi‑Fi
• Administrative support with billing disputes and changes to customer master data
• Point of contact for customers facing various issues
• Alignment with company goals and active contribution to achieving them
• Responding to contract-related questions and providing phone support to field technicians

Customer Service Representative

IT Support

• Configure and operate network components, routing and switching systems, as well as firewalls and VPNs.
• Perform installations in data centers and at customer sites.
• Network management, monitoring and documentation.
• Handle incident reports at 2nd level support, detect potential issues using existing tools and initiate appropriate measures.

IT Supporter – Network

• Kundengewinnung: erster Kontakt für IT-interessierte Unternehmen sein
• Kundenverständnis: individuelle Anforderungen der Kunden aufnehmen und Lösungen anbieten
• Kundenbindung: Begleitung von der ersten Anfrage bis zur Nachbetreuung
• Kundenbetreuung: Unterstützung bei Fragen, Problemen und Anliegen
• Kundenpatenschaft: Schnittstelle zwischen Kunden und Unternehmen sein, kooperativ Lösungen finden

Account Manager – IT-Lösungen B2B

• Überwachung des 24x7 Betriebs der Server und IT-Infrastruktur
• Entgegennahme von Anfragen telefonisch oder per E-Mail
• Dokumentation des Bearbeitungsverlaufs im IT-Servicemanagement-System
• Problemlösung im Rahmen des First-Level-Supports
• Moderation von Störungsmeldungen und regelmäßige Informationen an Kunden

Network Operations

• Monitoring of the internet network in the Network Operations Center (NOC)
• Handling incident reports in First and Second Level Support for customer connections
• Detecting and resolving network outages and issues
• Optimizing network performance through testing, analysis and troubleshooting
• Sharing solutions for network issues with other teams or external partners

NOC Technician, Network Operations Center

Full-stack Engineer

• Planning, sizing, and product selection for application environments as part of customer projects
• Integrate systems into central monitoring, logging, and metering
• Independent troubleshooting and remediation, including debugging in coordination with vendors' 3rd-level support
• Develop backup and recovery strategies as well as fault tolerance and high-availability concepts.

IT Technician – UNIX, LINUX

Administration

• Administration: Manage technologies including Cisco ACI, Cisco UCS, Pure Storage and Palo Alto firewalls, as well as VMware/KVM and Kubernetes
• Development: Extend the eVDC with new multi-tenant capabilities, define and implement deployment standards
• Diagnosis: Detect potential incidents and initiate remediation measures
• Training: Train and onboard staff

System Administrator

• Patch in-house connections and install end-user devices for our private and business customers.
• Assist customers with the setup and commissioning of PCs and Smart TVs.
• Test and troubleshoot network components in collaboration with our NOC.
• Patch and splice fiber optic connections as needed.

Technical Customer Service Specialist

• You configure and operate network components, router and switching systems, as well as firewalls and VPNs.
• Perform installations in the data center and at customer sites, and handle network management, monitoring and documentation.
• Process incident reports at 2nd level, detect potential faults using available tools and initiate appropriate measures.

Network Technician

• Kundengewinnung als erster Kontakt für IT-interessierte Unternehmen
• Individuelle Anforderungen der Kunden aufnehmen und maßgeschneiderte Lösungen anbieten
• Kunden von der ersten Anfrage bis zur Nachbetreuung begleiten
• Unterstützung der Kunden bei Fragen und Problemen
• Schnittstelle zwischen Kunden und Unternehmen sein

• Konfiguration und Betrieb von Netzwerkkomponenten, Router- und Switching-Systemen sowie Firewalls und VPN
• Installationen im Rechenzentrum und bei Kund:innen
• Netzwerkmanagement, -überwachung und -dokumentation
• Bearbeitung von Störungsmeldungen im 2nd Level
• Erkennung möglicher Störungen mithilfe vorhandener Tools und einleiten entsprechender Maßnahmen

IT Supporter – Netzwerk

• Preparing quotes and contracts
• Advising customers
• Cross-functional communication and documentation

Working Student Sales and Customer Support

• You lead our door-to-door (D2D) sales operations and manage them in a goal-oriented way.
• This includes training, quality control, and communication with the responsible stakeholders.
• In addition to supporting D2D agencies, you contribute to building and developing our own network of sales representatives.
• With the support of retail partners, we aim to offer our customers an enhanced advisory service.
• In the Hesse region you establish and maintain these business relationships with partners.
• You are responsible for the joint coordination, design, and management of our initiatives.
• For the Hesse region you monitor the relevant KPIs and derive appropriate actions.

• Telefonischer Support bei technischen Problemen
• Schriftliche Beantwortung von Störungen im Ticketsystem
• Dokumentation von Gesprächen und Störungen

Account Manager – IT Solutions, B2B

Technical Customer Service Technician

Netzwerktechniker

Account Manager – IT Solutions (B2B)

Sales Manager

Customer Service Representative

IT Supporter – Network

Account Manager – IT-Lösungen B2B

IT Support

NOC Technician, Network Operations Center

IT Technician – UNIX, LINUX

System Administrator

Technical Customer Service Specialist

Network Technician

Account Manager – IT-Lösungen B2B

IT Supporter – Netzwerk

Working Student Sales and Customer Support

Sales Manager

Werkstudentin Kundenbetreuung