TNG Stadtnetz GmbH

Technical Customer Support Specialist

TNG Stadtnetz GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Kiel • Germany

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About the role

  • Provide technical support for the setup of telephone connections and Wi‑Fi.
  • Act as the point of contact for customers facing various issues.
  • Identify sales opportunities and manage existing customer accounts.
  • Support field technicians by providing telephone-based assistance.

Requirements

  • Confident user of Windows.
  • Able to quickly learn processes and use digital tools.
  • Enjoy interacting with customers.
  • Patient and courteous manner.
  • Fluent in German, both spoken and written.
  • Bonus: prior technical knowledge (xDSL and fiber optics) is an advantage.
  • Lateral entry/career changers welcome.
Benefits
  • Compensation package: our internal pay scale offers, in addition to an annual one-off payment, an annual inflation adjustment.
  • Company pension scheme
  • Childcare subsidy
  • Additional childcare days
  • Flexible working hours
  • Mobile/remote working
  • 30 days of annual leave
  • Family-like working atmosphere
  • Informal, first-name culture
  • Joint events such as summer parties, Christmas parties, and after-works
  • Best staff restaurant in Northern Germany with a variety of culinary options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttelephone connectionsWi-Fi setupxDSLfiber optics
Soft Skills
customer interactionpatiencecourtesyquick learner