Tivity Health

Data Analyst

• Support our B2B healthcare/benefits business (e.g., group benefits plans, TPAs, employer-sponsored plans, Medicare Advantage, wellness & benefits programs)
• Partner with Sales, Marketing, Client Relations, and Finance to support annual planning leveraging historical trends, external data sources, and more to shape priorities across customer segments
• Develop quota-setting process and target segmentation aligned to healthcare/benefits business models
• Build and maintain forecasting models and provide scenario planning
• Design and maintain dashboards/KPIs to monitor sales performance
• Conduct ad hoc analyses and translate findings into actionable recommendations
• Serve as a thought partner to Sales leadership to optimize resource mix
• Stand up sales performance metrics and management system leveraging available data
• Serve as the key administrator and business owner for Salesforce CRM; ensure data integrity, governance, and optimal workflows tailored to healthcare/benefits selling cycles
• Work with Technology to streamline and automate sales operations
• Review and optimize sales processes tailored to the benefits/healthcare environment
• Develop training, documentation, and field communications to drive CRM utilization
• Lead design, modeling, and administration of sales and channel partner incentive compensation programs
• Monitor attainment, prepare monthly/quarterly payout reports, and coordinate with Finance and HR for accuracy

Senior Growth Operations & Sales Analytics Manager – Healthcare, Benefits (B2B)

Manager

• responsible for developing and implementing strategies for expanding and retaining the practitioner network
• lead and manage team of Practitioner Recruiters
• ensure that practitioner network meets standards for member access and program quality
• develop and implement strategies for network development, expansion, and contracting of practitioners across all product lines
• interact with current, new, and prospective Clients and/or internal Client teams to ensure network expectations are understood
• coordinate network changes with Operations, Client Relations/Account Management, Marketing, and other appropriate departments
• represent network development on cross-functional teams and meetings
• produce and distribute indicator reports including nominations and prospects
• manage a team of 10+/- colleagues and contractors
• create, document, and implement or recommend process improvements

Senior Manager, Practitioner Network Development

Operations

• Serves as the primary point of contact to participating locations for day-to-day service delivery
• Creates and builds relationships with fitness provider location management and staff via telephonic and electronic communications
• Resolves issues and directs appropriate resources and staff to assure successful service delivery
• Supports new contract and new location implementations
• Supports contract renewal discussions by capturing partner feedback
• Provides business consultation to participating locations using tool kits and other member engagement materials
• Follows up on customer service issues with fitness provider locations, members, and health plans

Senior Account Operations Specialist

• Serves as the primary point of contact to participating locations for day-to-day service delivery and is ultimately responsible for provider satisfaction with service delivery.
• Drives a positive member experience through our provider network.
• Creates and builds relationships with fitness provider location management and staff via telephonic and electronic communications, resolving issues and directing appropriate resources and staff to assure the successful day-to-day delivery of Tivity Health products.
• May also interact with fitness center staff and support specific large community events and health plan events in person.
• Support new contract and new location implementations.
• Support contract renewal discussions by capturing partner feedback and ensuring contract terms reflect current service delivery needs.
• Identify opportunities for contract amendments to improve efficiency, reimbursement alignment, or member experience, and coordinate with internal teams to implement.
• Provides business consultation to participating locations using tool kits and other member engagement materials.
• Provides support and assistance to marketing, sales and client relations teams to promote our products, including the exploration of avenues for increased utilization of the products.
• Provides program updates and training to participating locations.
• Follows up on customer service issues with fitness provider locations, members and health plans.
• Develops action plans/strategies to drive utilization and improve customer service at provider locations.
• Establishes and maintains accurate and complete records of all communications.
• Support other initiatives, projects and pilots related to our participating location network, as needed.

Vice President

• Build, maintain, and grow long-term, high-value relationships with key accounts across fitness chains and strategic partners.
• Develop and execute strategic account plans that align with customer objectives and drive revenue growth.
• Negotiate and manage complex, multi-year contracts with fitness organizations.
• Lead, mentor, and develop a team of Strategic Account Directors/Managers to achieve individual and team targets.
• Partner with marketing, product, operations, and customer success teams to deliver seamless client experiences.
• Analyze account performance, market trends, and competitor activity to inform strategic planning.
• Serve as an executive sponsor for key accounts, ensuring the highest level of client satisfaction.
• Drive contract renewals, upsells, cross-sells, and partnership expansions.
• Represent the company at industry events, conferences, and client meetings as a trusted brand ambassador.
• Develop and execute strategic account plans to deliver benefit for Medicare Advantage and commercial health plan partners.
• Cultivate and maintain executive-level relationships with internal and external executive decision-makers.
• Identify and deliver opportunities to expand program adoption, drive member engagement, and manage contract value through renewals, upsells, and new initiatives.
• Lead a team of Strategic Account Managers to deliver on revenue, retention, P&L, and client/partner satisfaction goals.
• Collaborate cross-functionally with operations, product, marketing, and finance to deliver tailored approaches for each strategic account.
• Serve as an executive sponsor for key accounts, ensuring proactive communication, alignment on goals, and rapid resolution of issues.

VP, Strategic Accounts (Fitness Network Partners)

Strategy

• Explore and develop strategies to strengthen existing products, provide more value to current clients and diversify into new markets and products. This could be through internal development, partnerships or M&A.
• Gather and synthesize data to define strategic growth concepts, testing and roll-out approach, and determine high-level features.
• Lead the development of business cases for strategic growth concepts and determine their ROI for Tivity Health.
• Oversee the execution of strategic growth initiatives from concept through launch, ensuring alignment, accountability, and measurable results
• Partner closely with product to deliver detailed use cases / pilot / product details for product to own and productize
• Act as a strategic connector across departments to facilitate execution, foster collaboration, and ensure organizational alignment with strategic goals.
• Work closely with sales and client relations to understand customer and prospect feedback and integrate it into strategic initiatives and pilots
• Lead communication efforts related to strategic growth initiatives, ensuring teams are engaged, informed, and empowered to succeed.
• Stay up-to-date with trends in healthcare, fitness and wellness industry, bringing that external perspective into solutioning.
• Approach everything with consumer and customer needs in mind, working through internal challenges to drive value for consumers and customers.
• Support / manage key partnerships within the organization (e.g. Apple Fitness)

Senior Growth Operations & Sales Analytics Manager – Healthcare, Benefits (B2B)

Senior Manager, Practitioner Network Development

Senior Account Operations Specialist

Senior Account Operations Specialist

VP, Strategic Accounts (Fitness Network Partners)

Senior Director, Strategic Development