Executive Director, Clinical Systems

Tivity Health

Executive Director of Clinical Systems overseeing technology platforms at Tivity Health. Responsible for operational reliability, vendor management, and compliance in clinical applications.

Posted 5/5/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Ensure high availability, incident response, and problem management across clinical systems; establish operational runbooks and escalation paths to minimize disruption.
Act as the primary technology owner for clinical system vendors; manage SLAs, issue resolution, and roadmap alignment to clinical line of business needs.
Govern upgrades, enhancements, and vendor releases to ensure changes are predictable, well-tested, and aligned with operational readiness and business calendars.
Ensure clinical systems meet regulatory, security, and audit requirements (HIPAA, data privacy, client commitments); proactively identify operational and vendor risks and implement mitigation strategies.
Collaborate to develop a multi-year roadmap for clinical systems, balancing regulatory needs, operational efficiency, and business-driven enhancements.
Drive simplification, decommissioning, and integration improvements across the clinical system landscape to reduce complexity, improve resilience, and lower cost.
Partner with clinical leadership to ensure systems support accurate utilization review, network integrity, claims processing, and required reporting.
Establish operating rhythms for vendor performance, incident trends, backlog prioritization, and release readiness; ensure stakeholders have clear visibility and decision rights.
Define and publish service health metrics (availability, incident trends, SLA adherence, cycle time for fixes/changes) and use them to drive continuous improvement with Shared Services and vendors.

Requirements

What you’ll need

Engineering background with a practical understanding of data, key healthcare transactions, reporting, and clinical applications.
A directory level leader who thrives in day-to-day operational accountability while shaping the roadmap for continuous improvement.
Proven experience owning enterprise applications and experience with Clinical Applications and Claims.
Demonstrated ability to manage vendors to outcomes—SLA performance, transparent communication, and roadmap delivery tied to business priorities.
Strong track record ensuring HIPAA/data privacy compliance, audit readiness, and risk management for regulated healthcare technology platforms.
Comfortable leading incident/problem/change management, building operational rhythms, and using service metrics to drive reliability and continuous improvement.
Strong collaborator with Tivity Technology Shared Services, Operations, and Clinical leadership; able to influence across teams to deliver stable platforms and business outcomes.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

incident responseproblem managementoperational runbooksvendor managementSLA managementregulatory compliancerisk managementdata privacyclinical applicationsclaims processing

Soft Skills

leadershipcollaborationcommunicationoperational accountabilityinfluencecontinuous improvementtransparencystakeholder managementdecision makingproblem-solving