TITAN Group

Customer Support

• Responsible for order taking, scheduling, dispatching and customer relations
• Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system
• Resolve transportation conflicts and handle unusual and difficult customer complaints
• Provide customer support to ensure maximum efficiency
• Embraces and enhances a performance-based Safety Culture
• Be positive and upbeat in all communications with customers and other departments
• Relentlessly pursue a solution to every issue that a customer brings
• Identify and communicate repairs and maintenance of logistics communication equipment
• Report to the Dispatch Manager

Customer Service Representative II

• Report to the Director of Customer Financial Operations
• Communication and follow up with customers, sales team, credit, accounts receivable department, scale house, internal plants, outside vendors, and customer care
• Manage all aspects of customer accounts, including research and resolution of billing issues, follow up of product returns and load diversions
• Use problem solving techniques to resolve issues and escalate when appropriate
• Use of SAP, JWS, and Systech software for account and billing management
• Set up and maintain customer master price list for external and internal sales in multiple systems
• Maintain customer master files related to fuel surcharge, freight, and new ship-to locations
• Run weekly and monthly reports and distribute to internal customers
• Request proof of deliveries from haulers and coordinate with Logistics Department on freight matters
• Copy, file, search archives, and retrieve tickets for assigned accounts

Customer Support Coordinator

• Responsible for order taking, scheduling, dispatching and customer relations
• Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system
• Resolve transportation conflicts and handle unusual and difficult customer complaints
• Provide customer support to ensure maximum efficiency
• Schedule drivers and deliveries and communicate across departments
• Embrace and enhance a performance based Safety Culture
• Communicate positively with customers and other departments; relentlessly pursue solutions
• Identify and communicate repairs and maintenance of logistics communication equipment
• Reports to the Dispatch Manager; salaried non-exempt position

Dispatcher / Customer Service Representative

Manager

• Salaried exempt position reporting directly to the General Manager; responsible for ensuring consistent, quality concrete within the region.
• Set the Quality department goals and objectives in line with the plant objectives and applicable engineering principles;
• Ensure the safe work environment rules and practices are understood, implemented and consistently followed by the Quality department employees and contractors;
• Define, follow - up and optimize the Quality department expenses;
• Ensure adoption and adherence to Titan standards, norms and best practices;
• Lead and develop the Quality department processes to meet desired requirements, improve operations and promote personnel development;
• Supervise preparation, adoption and review of documentation of the Quality System to be in line with the Quality Assurance System (QAS);
• Take all appropriate actions to ensure that production targets, customer expectations and regulatory specifications are achieved;
• Coordinate the implementation of the Quality Management System and monitor the application of the system in the plant;
• Detect, investigate, and report any deviations in the specifications of the test results for all products and make recommendations based on findings;
• Report nonconformity and implement corrective actions;
• Manage the relationships with the certification agencies regarding product certification and approval;
• Specify, commission, and qualify new laboratory equipment;
• Establish a quality control plan for each step of the process and establish specifications for quality of the plant’s raw materials, fuels, intermediate and finished products;
• Establish quality procedures to be followed by the plant to ensure quality at all intermediary steps of the process and monitor their implementation;
• Assure compliance with the quality requirements listed in the contracts with customers;
• Give feedback on the opportunities for product development presented by the Business Unit Marketing & Sales and contribute to the definition of new product specifications;
• Ensure that new products have established testing procedures and parameters.

Quality Control Manager

Account Executive

• Promote a positive safety culture through leadership by example; perform all work activities following safety policies and procedures
• Promote and sell cement and aggregate products within market region; maintain and grow current customer base
• Report to the Regional Sales Manager
• Attain sales goals for territory volume, selling price, and market share for cement, aggregate and package product/masonry cement
• Forecast customer and market demand
• Resolve customer problems and concerns in a timely and effective manner
• Collaborate to improve marketing, promotion, pricing, service, credit and logistics
• Promote company brand and overall marketing strategies
• Create demand and sell organization’s products to potential customers and prospects
• Proactively recommend and implement actions to maintain market position
• Develop action plans and create objectives and goals to meet company targets
• Collaborate with customers as a supplier and strategic business partner
• Support organization’s growth ambitions of its aggregate business
• Overnight travel to attend sales meetings, trade conventions and work with customers directly

Customer Service Representative II

Customer Support Coordinator

Dispatcher / Customer Service Representative

Quality Control Manager

Cement and Aggregate Sales Representative