Family Recruiter
Rocketship Public Schools
Customer Service Representative II
TITAN Group
full-time
Posted on:
Origin: • 🇺🇸 United States • Virginia
Visit company websiteJob Level
JuniorMid-Level
About the role
- Responsible for order taking, scheduling, dispatching and customer relations
- Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system
- Resolve transportation conflicts and handle unusual and difficult customer complaints
- Provide customer support to ensure maximum efficiency
- Embraces and enhances a performance-based Safety Culture
- Be positive and upbeat in all communications with customers and other departments
- Relentlessly pursue a solution to every issue that a customer brings
- Identify and communicate repairs and maintenance of logistics communication equipment
- Report to the Dispatch Manager
Requirements
- High School education or equivalent required, secondary education preferred
- Two to four years’ experience in dispatch or logistics required; construction industry experience preferred
- Ability to work well under pressure; previous customer service experience in a high pressure/high volume environment required
- Excellent PC skills, Excel, Outlook, Word; previous experience with Trimble a plus
- Familiar with geographical areas in Northern Virginia
- Bilingual, English/Spanish a plus
- Must be able to work flexible hours and overtime
- Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional manner
