Legal Marketing and Case Support Specialist
Job Duck
Customer Support Coordinator
TITAN Group
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Oracle
About the role
- Report to the Director of Customer Financial Operations
- Communication and follow up with customers, sales team, credit, accounts receivable department, scale house, internal plants, outside vendors, and customer care
- Manage all aspects of customer accounts, including research and resolution of billing issues, follow up of product returns and load diversions
- Use problem solving techniques to resolve issues and escalate when appropriate
- Use of SAP, JWS, and Systech software for account and billing management
- Set up and maintain customer master price list for external and internal sales in multiple systems
- Maintain customer master files related to fuel surcharge, freight, and new ship-to locations
- Run weekly and monthly reports and distribute to internal customers
- Request proof of deliveries from haulers and coordinate with Logistics Department on freight matters
- Copy, file, search archives, and retrieve tickets for assigned accounts
Requirements
- 2-3 years administrative experience and Associates Degree/Bachelor’s Degree preferred
- Strong Customer Service or accounting related experience preferably in a Sales environment
- Analytical and communication skills to deliver best results
- Strong computer skills (Microsoft Office, Excel, Word, PowerPoint, Oracle or SAP)
- Experience with SAP, JWS, and Systech software
- A good listener, ability to solve problems with minimal supervision
- High energy and proactive when a customer needs assistance, often delivering more than what was required
- Strong team concept skills required
- Ability to work well under pressure and meet deadlines; strong time management and strong organizational skills required
- Ability to prioritize work projects
- Flexible, interested in trying new techniques; coachable
