Customer Experience Associate
Found
Job Level
Mid-LevelSenior
About the role
- Lead onboarding and implementation projects for new customers of TimeLog PSA.
- Facilitate workshops, training sessions and configuration to ensure adoption of TimeLog.
- Translate business requirements into efficient TimeLog setup and workflows.
- Act as the subject matter expert during handovers from Sales, ensuring a smooth start.
- Collaborate with Customer Success Managers on success planning and early value delivery.
- Share feedback from implementations with Product and RevOps to continuously improve.
Requirements
- Experience with working with a finance system, preferably E-conomic, Business Central, Fortnox or Dinero.
- Experience with a salary system, preferably Dataløn, Danløn or Zenegy.
- Experience in consulting, onboarding, or implementation within SaaS or professional services.
- Strong communication and facilitation skills (workshops, training, customer-facing sessions).
- Ability to translate complex customer requirements into simple, scalable solutions.
- Fluency in Danish or Swedish and strong skills in English.
- A proactive, structured, and customer-first mindset.
- Location: Copenhagen or Århus, Denmark (On-site).
