Sales Representative
Troop
Customer Experience Associate
Found
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $30 - $33 per hour
Job Level
JuniorMid-Level
About the role
- Support our customers via phone, chat, and email channels during Found’s support business hours. This role will specifically work Monday through Friday, 9am to 5pm ET. We will consider all candidates regardless of location to work within those hours.
- Maintain our customer-facing Help Center alongside your teammates, creating and improving articles to ensure our customers have all of the information they need before contacting support.
- Represent the Voice of Customer to our product, engineering, design, and business teams, to ensure their needs are top of mind as Found continues to grow.
- Identify gaps in our internal processes on the CX team and help develop and implement improvements.
- Communicate trends in customer feedback and support interactions to the rest of the company, including product, design, and engineering.
Requirements
- 2+ years experience providing outstanding customer support in a tech or startup environment.
- Experience with common customer experience platforms (e.g. Zendesk, Salesforce, Intercom, etc).
- An aptitude for working with customers over the phone and keeping conversations productive.
- Comfort working remotely and experience working with distributed teams across different time zones.
- Excellent written and verbal communication skills, with a focus on empathy and problem solving.
- An interest in identifying patterns in customer conversations and bringing constructive feedback to product and/or engineering teams.
- First-hand experience as a freelancer, gig worker, side-hustler, or any other kind of self-employment.
- A basic understanding of banking, personal finance, and/or taxes.
