Found

Customer Support

• Partner with cross-functional stakeholders to influence the product roadmap and company-wide strategy; synthesize customer trends, collect product feedback, and find points of friction
• Coach managers to ensure their teams meet goals and are successful in their day-to-day work and beyond
• Monitor and define KPIs, OKRs, and operational work that keeps the team moving; define strategy for the CX organization
• Collaborate on internal processes, policies, documentation, and training that supports the overall team
• Support our customers by handling high-visibility internal and external escalations

Senior Customer Experience Lead

Product Manager

• Build & maintain the roadmap for Risk Product, leveraging research, customer insights, and data to prioritize feature improvements and net-new feature buildout.
• Partner closely with Engineering, Design, Data, Compliance, and Risk Operations to bring this roadmap to life, ensuring feature launches are bug-free, hit SLAs, and are fully compliant with applicable regulations.
• Drive OKRs, quarterly goal-setting, and regular check-ins on progress-against-goals for your business area.
• Own the end-to-end product lifecycle for risk-related initiatives, from problem definition through launch, measurement, and iteration.
• Balance customer experience, business growth, and financial risk by making thoughtful tradeoffs informed by data and operational realities.

Senior Product Manager, Risk

Data Analyst

• Define and execute the data analytics vision for the entire company, ensuring our modern data stack scales with our business needs.
• Develop the frameworks and metrics to measure success across Growth, Product, Revenue, Clinical, Member Experience, and Operations.
• Own hands-on analytics: writing SQL, building dbt models, and creating the high-level dashboards that drive our most critical business decisions.
• Support OKR goal-setting, tracking and reporting by delivering actionable insights on progress against company-wide goals and strategic objectives.
• Collaborate with engineering to contribute to data methodologies, roadmap planning and understand nuances to our data
• Build the team: transition from a solo contributor to a leader by attracting, mentoring & retaining a highly effective & efficient data team as we scale.

Data Analytics Director

Engineering Manager

• Drive the technical vision and strategy for your team; to inform what we build and how we build it. You’ll work with partners and stakeholders across the company while doing this.
• Hire, mentor, and grow the engineers on your team, from setting them up for success during onboarding to challenging them to grow throughout their careers with the company.
• Contribute directly to the team’s work via code, technical decision making and architectural and operational improvements.
• Promote an engaged, positive, and product-focused, engineering culture.
• Partner with our risk operations and customer experience teams on risk rules, policies, operations and tooling.
• Build & update processes in support of positive customer outcomes while scaling our operational load.
• Collaborate cross-functionally with product, design, and finance to build our development roadmap, headcount goals, and more.

Senior Customer Experience Lead

Senior Product Manager, Risk

Data Analytics Director

Software Engineering Manager, Risk