Found

Product Designer

• Own the end-to-end creative intake and prioritization process across all marketing requests
• Build and maintain trafficking workflows to coordinate deliverables across agencies and freelancers
• Establish clear briefing standards, timelines, and feedback loops to reduce revision cycles
• Track creative project status and proactively surface blockers to marketing leadership
• Develop and iterate on systems that improve team-wide visibility into creative pipeline
• Provide rapid-turn design execution across channel needs
• Produce high-quality assets including social graphics, email templates, and landing page visuals
• Comfortable leveraging AI tools to accelerate and scale creative production
• Maintain and evolve a scalable asset library and design template system for internal use
• Improve testing velocity by reducing reliance on external creative turnaround for iterative content
• Serve as a brand guardian, reviewing assets across teams to ensure visual and tonal alignment and compliance
• Maintain and update brand guidelines documentation as the visual identity evolves
• Audit creative output across agencies and freelancers, providing actionable feedback to close gaps
• Partner with marketing leadership to codify standards for new channels and formats
• Manage day-to-day relationships with agencies and freelance designers
• Oversee onboarding, scoping, and performance tracking for external creative partners
• Ensure external partners are briefed efficiently and delivering against timelines and quality standards
• Identify opportunities to reduce external dependency over time by building internal capability

Creative Operations & Design Manager

Community Manager

• Lead the creation and execution of social content strategies that drive engagement, advocacy, and growth across Instagram, TikTok, Reddit, and other priority channels.
• Collaborate with marketing and creative teams to conceptualize, produce, and publish compelling social content that resonates with Found’s community.
• Proactively monitor social conversations, responding to comments, DMs, and mentions in a timely, on-brand, and compliant way to keep content relevant and engaging.
• Identify trending topics, sentiment shifts, and emerging narratives to inform content ideation, campaign planning, and social strategy.
• Surface and amplify member success stories, testimonials, and organic advocacy through original posts, repurposed content, and creative storytelling formats.
• Maintain and evolve social voice and content guidelines to ensure consistency, authenticity, and community resonance across platforms.
• Support escalation protocols for issues requiring support, clinical, or PR response.
• Regularly share community insights with Product, Clinical, and Marketing teams to inform roadmap and messaging.
• Flag early indicators of potential reputation issues or emerging crises to marketing leadership.
• Partner with the Member Experience team to ensure handoffs are seamless and member experience is protected.
• Track review volume, sentiment trends, and escalation patterns across platforms.
• Support day-to-day communication and relationship management with Found's creator and ambassador network, in close coordination with Found's creator agency.
• Coordinate content approvals, asset sharing, and campaign participation for creator partners.
• Serve as an internal point of contact for agency workflows, ensuring briefs, timelines, and deliverables stay on track.
• Help maintain a pipeline of community-sourced voices who can authentically represent the Found experience.

Social & Community Engagement Coordinator

Growth Marketing

• Own core levers of Found’s consumer growth engine.
• Improve CAC, payback, and member growth across the funnel.
• Work closely with agencies, internal teams, and leadership.
• Report directly to the VP of Strategy, BizOps & Growth and help define how Found acquires and converts members.
• Set and execute paid media strategies.
• Analyze attribution, conversion, and cohort data to identify growth opportunities.
• Partner with creative, product, and agency teams to develop high-performing ad concepts and landing experiences.
• Build and prioritize testing roadmaps.
• Improve lead-to-conversion performance through better segmentation, messaging, and automation.
• Identify and test new channels, partners, and growth initiatives.

Creative Operations & Design Manager

Social & Community Engagement Coordinator

Growth Marketing Manager