Tillster

Data Analyst

• Own the end-to-end delivery of complex analytical initiatives from business question framing to execution and stakeholder follow-through
• Support ad-hoc analysis, providing interpretive framing and actionable recommendations
• Operate as a trusted analytics advisor, translating complex findings into decision-relevant narratives
• Design and support A/B tests and communicate results
• Act as the team's primary Google Analytics expert
• Design, build, and maintain high-performing Explores and dashboards in Looker
• Ensure metric definitions are canonical and consistent in the semantic layer
• Own data quality and collaborate with Data Engineers to resolve issues
• Mentor Junior Data Analysts and build reusable assets to enhance team efficiency

Performance Marketing

• Architect and execute a full-funnel demand generation strategy—from awareness to pipeline acceleration.
• Develop customer-centric programs that make Tillster’s value proposition impossible to ignore.
• Drive lead generation, nurture, scoring, and conversion strategies laser-focused on ROI.
• Launch high-impact digital campaigns, events, and field marketing initiatives that generate buzz and deliver results.
• Partner with sales, product, and leadership to build messaging that breaks through the noise.
• Tell our story through content that educates and inspires: white papers, case studies, videos, and more.
• Own and optimize our marketing tech stack: CRM, automation tools, and analytics platforms.
• Ensure seamless alignment between marketing and sales.

Vice President, B2B Marketing, Demand Generation

Backend Engineer

• Building highly scalable microservices in a serverless backend architecture with a continuous delivery pipeline.
• Participate in design sessions to help improve the overall architecture of platform.
• Become well versed in AWS technologies and building a modern event driven serverless architecture.
• Work with stakeholders and product owners to understand requirements and come up with solutions.
• Continuous learning: Tillster provides access to LinkedIn learning courses where you can beef up your skills in different areas as needed.
• Utilizing various application integration techniques to communicate with third party and legacy/back-end systems.
• Help with the development of high-volume, high-performance, high-availability, service-oriented Java or Typescript applications using proven Java or typescript frameworks and technologies.

Software Engineer – Back End

Engineering Manager

• Architect cross-platform experiences using React, Next.js, and react native new architecture
• Scale our shared design system across apps and platforms
• Lead our monorepo strategy with Turborepo or Nx
• Optimize performance across SEO, accessibility, caching, and bundle size
• Bridge mobile and web using Tamagui or shared UI libraries
• Mentor engineers and lead technical direction across global teams
• Integrate analytics and experimentation without compromising speed
• Work alongside product, DevOps, and design to ship quality at scale

Head of Front-End Engineering

• Own the payments domain end to end on the kiosk platform: authorize, capture, void, refund, reversal, settlement (EOD), and reconciliation.
• Re-architect the platform into a pluggable payment SDK: design the plugin contract and lifecycle (discovery/registration, versioning and backward compatibility, capability negotiation, dependency isolation, per-integration configuration and secrets) on top of the existing PayTerminal SPI.
• Design a terminal abstraction that cleanly spans integrated vs. semi-integrated vs. cloud/REST processors and cash devices, so callers code to one model regardless of transport or vendor.
• Build the integration test and certification harness (extending the current mock-terminal approach) so a new or external integration can be validated, simulated, and regression-tested before it touches real hardware.
• Set platform-wide patterns for correctness in money movement: idempotency, transaction recovery and reversal, timeouts, heartbeat/health, concurrency, and reconciliation, in a system where double-charges and dropped captures are unacceptable.
• Design for PCI-DSS scope minimization: tokenization, P2PE, per-processor TLS/mTLS and certificate/key handling, so cardholder data stays out of in-scope services. Partner with security/QSA on audits.
• Drive architecture and design reviews, set technical direction for the integration layer, and mentor engineers building integrations.
• Implement new terminal integrations end to end, from byte-level protocol (framing, TLV/BMP/APDU, BCD/LLVAR, checksums, ACK/NAK state machines) up to the high-level PayTerminal API.
• Work directly with serial (RS-232 / USB-serial via jssc) and USB (usb4java) transports: port handling, event-driven reads, reconnection, and timing.
• Integrate high-level and cloud processor APIs (REST/SOAP, webhooks, semi-integrated terminal SDKs) with robust retry, polling, and reconciliation.
• Debug live hardware: protocol traces, terminal logs, packet captures, and vendor certification cycles.

Senior Software Engineer – Back End

Project Manager

• Serve as a trusted partner and primary point of contact for enterprise customers throughout the project lifecycle.
• Build strong relationships with multinational, multi-billion-dollar organizations through professionalism, communication, accountability, and consistent execution.
• Lead customer-facing meetings, presentations, executive updates, and project reviews with confidence and clarity.
• Experience coordinating with distributed global teams across multiple time zones.
• Develop and manage comprehensive project plans, timelines, milestones, deliverables, and resource coordination across multiple concurrent projects.
• Own project execution from kickoff through deployment and post-launch stabilization.
• Ensure projects are delivered on time, within scope, and aligned to customer expectations and business objectives.
• Coordinate cross-functional teams to ensure alignment, accountability, and successful execution.
• Drive accountability across internal and external stakeholders to ensure timely delivery, issue resolution, and successful customer outcomes.
• Track project risks, dependencies, action items, and deliverables while proactively identifying solutions and mitigation strategies.
• Adapt project plans and priorities as business needs and customer requirements evolve.
• Provide consistent, professional communication to internal leadership teams and external customer stakeholders.
• Prepare and present project status reports, executive summaries, timelines, and risk assessments.
• Facilitate project meetings, drive action items, and maintain momentum across teams and stakeholders.
• Build alignment and trust across departments, customers, and executive leadership.
• Ensure project documentation, deliverables, and communications are organized, accurate, and accessible.
• Maintain a strong focus on customer satisfaction, execution quality, and continuous improvement.
• Support process optimization and operational efficiencies through modern tools, automation, and AI-enabled workflows where appropriate.

Program Manager/Project Manager

Account Manager

• Support high-quality execution of account operations, pilots, and deployments
• Maintain accurate reporting, project tracking, and customer communications
• Proactively identify risks, blockers, and opportunities within assigned accounts
• Build foundational relationships with customer stakeholders and franchisees and support with sales orders and onboarding while transition to delivery services for installation
• Leverage AI-enabled tools and automation to improve customer engagement, operational efficiency, reporting accuracy, and identification of revenue growth opportunities.
• Serve as a day-to-day operational point of contact for assigned customer accounts, under the direction of a Senior Operations Account Lead
• Support regular customer touchpoints (status calls, check-ins, follow-ups) to ensure alignment and satisfaction
• Track customer feedback, issues, and action items, and escalate appropriately
• Support implementation plans, rollout schedules, and deployment tracking for pilots and large-scale programs
• Maintain project plans, trackers, and status update decks for internal and customer use
• Coordinate with Operations / Service Delivery teams to track franchisee readiness and installation pipeline
• Prepare weekly customer reports and dashboards (install progress, KPIs, risks, dependencies)
• Maintain Customer Relationship Scorecards and operational performance metrics
• Utilize AI-driven analytics and reporting tools to identify operational trends, franchisee adoption patterns, customer risks, and expansion opportunities across assigned accounts by highlight business case & ROI.
• Support the development of more data-driven Monthly and Quarterly Business Reviews (MBRs/QBRs) through automated insights, predictive reporting, and KPI analysis.
• Work cross-functionally with Operations, Product, Engineering, Support, and Finance to ensure smooth execution and issue resolution
• Support internal leadership reporting by consolidating data and insights from assigned accounts
• Assist senior account leaders with account planning activities, including tracking expansion opportunities and new initiatives
• Support lifecycle activities such as renewals, feature rollouts, and introduction of new products or offerings
• Identify and support revenue growth opportunities within individual franchisee accounts, including upsell and cross-sell initiatives aligned to franchisee operational maturity and adoption stage
• Track and report on franchisee-level revenue metrics, including attach rates, product utilization, and incremental growth, escalating insights and risks to senior account leaders to inform strategic account planning
• Leverage AI and data insights to proactively identify opportunities for increased product adoption, upsell initiatives, operational improvements, and accelerated revenue growth across franchisee accounts.
• Utilize customer usage trends, deployment data, and operational metrics to support more strategic account planning and proactive customer engagement.

Operations Account Manager – Bi-Lingual Spanish, English

Business Development Rep

• Manage and qualify inbound leads for the enterprise sales team, applying defined scoring and qualification criteria to prioritize and route leads efficiently.
• Execute structured outbound prospecting campaigns using tools such as Apollo to identify, engage, and convert target enterprise accounts into qualified meetings and pipeline.
• Conduct initial discovery conversations to understand prospect needs, decision-making structures, and timelines, and deliver compelling initial positioning of Tillster’s platform.
• Maintain up-to-date and accurate records of all prospect and lead activity in Apollo and Salesforce, ensuring data integrity across every stage of the outreach and qualification process.
• Collaborate closely with enterprise Account Executives to coordinate handoffs, align on target account strategies, and support pipeline coverage goals.
• Conduct proactive outreach to franchise operators assigned within Tillster’s captive brand program, following outreach cadences and messaging guidelines that are aligned to each brand’s specific standards and planning framework.
• Close sales to franchise operators within assigned captive brand portfolios, navigating both transactional and consultative sales cycles depending on the brand and operator profile.
• Ensure strict adherence to brand guidelines throughout the entire sales process, including approved messaging, positioning, and offer structures for each brand.
• Execute a clean, documented handoff to the brand implementation team upon deal close, providing all required context, contract details, and brand compliance documentation to ensure a seamless operator onboarding experience.
• Serve as a knowledgeable point of contact for franchise operators, building trust through responsiveness, expertise, and consistent follow-through.
• Maintain meticulous CRM hygiene in Salesforce, ensuring all contacts, accounts, activities, and pipeline stages are accurately logged in real time.
• Leverage sales engagement platforms (e.g. Apollo, Hubspot) to execute and track outbound sequences, monitor engagement, and optimize messaging based on results.
• Provide regular reporting on key performance metrics to the BDR Manager, flagging risks and opportunities proactively.
• Contribute to the continuous improvement of outreach playbooks, qualification frameworks, and captive brand sales processes.

Business Development Representative – BDR

Ecommerce

• Define and drive the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platform
• Build scalable workflows supporting onboarding, restaurant administration, menu/catalog management, order operations, reporting, and integrations
• Prioritize features and platform improvements using customer feedback, operational insights, analytics, and market research
• Establish product KPIs, OKRs, and operational success metrics tied to adoption, efficiency, scalability, and business outcomes
• Identify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usability
• Lead discovery sessions with enterprise restaurant customers to understand operational challenges across complex multi-location and franchise environments
• Partner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibility
• Drive customer journey mapping, usability testing, and workflow optimization initiatives
• Build and enhance enterprise tooling for restaurant administration, merchant management, order operations, user permissions and role management, reporting and analytics, platform integrations and APIs
• Collaborate closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high-impact platform capabilities
• Translate business requirements into clear product requirements, user stories, acceptance criteria, and launch plans
• Support go-to-market readiness through documentation, training, product positioning, and rollout planning
• Drive alignment across stakeholders while balancing customer needs, operational scalability, and platform strategy
• Leverage data, analytics, and AI-driven insights to identify operational inefficiencies and prioritize platform improvements
• Explore opportunities for intelligent automation, predictive operational tooling, and AI-enhanced restaurant management workflows
• Partner with Data and Engineering teams to improve operational visibility and decision-making through analytics and automation.

Product Manager – Enterprise Restaurant E-Commerce Tools

• Define and drive the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platform
• Build scalable workflows supporting onboarding, restaurant administration, menu/catalog management, order operations, reporting, and integrations
• Prioritize features and platform improvements using customer feedback, operational insights, analytics, and market research
• Establish product KPIs, OKRs, and operational success metrics tied to adoption, efficiency, scalability, and business outcomes
• Identify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usability
• Lead discovery sessions with enterprise restaurant customers to understand operational challenges across complex multi-location and franchise environments
• Partner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibility
• Drive customer journey mapping, usability testing, and workflow optimization initiatives
• Build and enhance enterprise tooling for restaurant administration, merchant management, order operations, user permissions and role management, reporting and analytics, platform integrations and APIs
• Collaborate closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high-impact platform capabilities

• Define and drive the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platform
• Build scalable workflows supporting onboarding, restaurant administration, menu/catalog management, order operations, reporting, and integrations
• Prioritize features and platform improvements using customer feedback, operational insights, analytics, and market research
• Establish product KPIs, OKRs, and operational success metrics tied to adoption, efficiency, scalability, and business outcomes
• Identify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usability
• Lead discovery sessions with enterprise restaurant customers to understand operational challenges across complex multi-location and franchise environments
• Partner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibility
• Drive customer journey mapping, usability testing, and workflow optimization initiatives
• Build and enhance enterprise tooling for areas such as restaurant administration, merchant management, order operations, user permissions and role management, reporting and analytics, platform integrations and APIs.
• Collaborate closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high-impact platform capabilities
• Translate business requirements into clear product requirements, user stories, acceptance criteria, and launch plans
• Support go-to-market readiness through documentation, training, product positioning, and rollout planning
• Drive alignment across stakeholders while balancing customer needs, operational scalability, and platform strategy
• Leverage data, analytics, and AI-driven insights to identify operational inefficiencies and prioritize platform improvements
• Explore opportunities for intelligent automation, predictive operational tooling, and AI-enhanced restaurant management workflows
• Partner with Data and Engineering teams to improve operational visibility and decision-making through analytics and automation.