Tillster

Ecommerce

• Define and drive the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platform
• Build scalable workflows supporting onboarding, restaurant administration, menu/catalog management, order operations, reporting, and integrations
• Prioritize features and platform improvements using customer feedback, operational insights, analytics, and market research
• Establish product KPIs, OKRs, and operational success metrics tied to adoption, efficiency, scalability, and business outcomes
• Identify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usability
• Lead discovery sessions with enterprise restaurant customers to understand operational challenges across complex multi-location and franchise environments
• Partner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibility
• Drive customer journey mapping, usability testing, and workflow optimization initiatives
• Build and enhance enterprise tooling for restaurant administration, merchant management, order operations, user permissions and role management, reporting and analytics, platform integrations and APIs
• Collaborate closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high-impact platform capabilities
• Translate business requirements into clear product requirements, user stories, acceptance criteria, and launch plans
• Support go-to-market readiness through documentation, training, product positioning, and rollout planning
• Drive alignment across stakeholders while balancing customer needs, operational scalability, and platform strategy
• Leverage data, analytics, and AI-driven insights to identify operational inefficiencies and prioritize platform improvements
• Explore opportunities for intelligent automation, predictive operational tooling, and AI-enhanced restaurant management workflows
• Partner with Data and Engineering teams to improve operational visibility and decision-making through analytics and automation.

Product Manager – Enterprise Restaurant E-Commerce Tools

• Define and drive the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platform
• Build scalable workflows supporting onboarding, restaurant administration, menu/catalog management, order operations, reporting, and integrations
• Prioritize features and platform improvements using customer feedback, operational insights, analytics, and market research
• Establish product KPIs, OKRs, and operational success metrics tied to adoption, efficiency, scalability, and business outcomes
• Identify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usability
• Lead discovery sessions with enterprise restaurant customers to understand operational challenges across complex multi-location and franchise environments
• Partner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibility
• Drive customer journey mapping, usability testing, and workflow optimization initiatives
• Build and enhance enterprise tooling for restaurant administration, merchant management, order operations, user permissions and role management, reporting and analytics, platform integrations and APIs
• Collaborate closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high-impact platform capabilities

• Define and drive the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platform
• Build scalable workflows supporting onboarding, restaurant administration, menu/catalog management, order operations, reporting, and integrations
• Prioritize features and platform improvements using customer feedback, operational insights, analytics, and market research
• Establish product KPIs, OKRs, and operational success metrics tied to adoption, efficiency, scalability, and business outcomes
• Identify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usability
• Lead discovery sessions with enterprise restaurant customers to understand operational challenges across complex multi-location and franchise environments
• Partner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibility
• Drive customer journey mapping, usability testing, and workflow optimization initiatives
• Build and enhance enterprise tooling for areas such as restaurant administration, merchant management, order operations, user permissions and role management, reporting and analytics, platform integrations and APIs.
• Collaborate closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high-impact platform capabilities
• Translate business requirements into clear product requirements, user stories, acceptance criteria, and launch plans
• Support go-to-market readiness through documentation, training, product positioning, and rollout planning
• Drive alignment across stakeholders while balancing customer needs, operational scalability, and platform strategy
• Leverage data, analytics, and AI-driven insights to identify operational inefficiencies and prioritize platform improvements
• Explore opportunities for intelligent automation, predictive operational tooling, and AI-enhanced restaurant management workflows
• Partner with Data and Engineering teams to improve operational visibility and decision-making through analytics and automation.

• Define and drive the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platform
• Build scalable workflows supporting onboarding, restaurant administration, menu/catalog management, order operations, reporting, and integrations
• Prioritize features and platform improvements using customer feedback, operational insights, analytics, and market research
• Establish product KPIs, OKRs, and operational success metrics tied to adoption, efficiency, scalability, and business outcomes
• Identify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usability
• Lead discovery sessions with enterprise restaurant customers to understand operational challenges across complex multi-location and franchise environments
• Partner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibility
• Drive customer journey mapping, usability testing, and workflow optimization initiatives
• Build and enhance enterprise tooling for restaurant administration, merchant management, order operations, user permissions and role management, reporting and analytics, platform integrations and APIs
• Collaborate closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high-impact platform capabilities
• Translate business requirements into clear product requirements, user stories, acceptance criteria, and launch plans
• Support go-to-market readiness through documentation, training, product positioning, and rollout planning
• Drive alignment across stakeholders while balancing customer needs, operational scalability, and platform strategy
• Leverage data, analytics, and AI-driven insights to identify operational inefficiencies and prioritize platform improvements
• Explore opportunities for intelligent automation, predictive operational tooling, and AI-enhanced restaurant management workflows
• Partner with Data and Engineering teams to improve operational visibility and decision-making through analytics and automation

• Define and drive the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platform
• Build scalable workflows supporting onboarding, restaurant administration, menu/catalog management, order operations, reporting, and integrations
• Prioritize features and platform improvements using customer feedback, operational insights, analytics, and market research
• Establish product KPIs, OKRs, and operational success metrics tied to adoption, efficiency, scalability, and business outcomes
• Identify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usability
• Lead discovery sessions with enterprise restaurant customers to understand operational challenges across complex multi-location and franchise environments
• Partner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibility
• Drive customer journey mapping, usability testing, and workflow optimization initiatives
• Build and enhance enterprise tooling for Restaurant administration, Merchant management, Order operations, User permissions and role management, Reporting and analytics, Platform integrations and APIs
• Collaborate closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high-impact platform capabilities
• Translate business requirements into clear product requirements, user stories, acceptance criteria, and launch plans
• Support go-to-market readiness through documentation, training, product positioning, and rollout planning
• Leverage data, analytics, and AI-driven insights to identify operational inefficiencies and prioritize platform improvements
• Explore opportunities for intelligent automation, predictive operational tooling, and AI-enhanced restaurant management workflows
• Partner with Data and Engineering teams to improve operational visibility and decision-making through analytics and automation

• Define and drive the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platform
• Build scalable workflows supporting onboarding, restaurant administration, menu/catalog management, order operations, reporting, and integrations
• Prioritize features and platform improvements using customer feedback, operational insights, analytics, and market research
• Establish product KPIs, OKRs, and operational success metrics tied to adoption, efficiency, scalability, and business outcomes
• Identify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usability
• Lead discovery sessions with enterprise restaurant customers to understand operational challenges across complex multi-location and franchise environments
• Partner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibility
• Drive customer journey mapping, usability testing, and workflow optimization initiatives
• Build and enhance enterprise tooling for: Restaurant administration, Merchant management, Order operations, User permissions and role management, Reporting and analytics, Platform integrations and APIs
• Collaborate closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high-impact platform capabilities
• Translate business requirements into clear product requirements, user stories, acceptance criteria, and launch plans
• Support go-to-market readiness through documentation, training, product positioning, and rollout planning
• Drive alignment across stakeholders while balancing customer needs, operational scalability, and platform strategy
• Leverage data, analytics, and AI-driven insights to identify operational inefficiencies and prioritize platform improvements
• Explore opportunities for intelligent automation, predictive operational tooling, and AI-enhanced restaurant management workflows
• Partner with Data and Engineering teams to improve operational visibility and decision-making through analytics and automation

Product Manager

• Define and execute product strategy for AI-powered ordering, engagement, and operational tools
• Own the product lifecycle from discovery through delivery, launch, and continuous optimization- Hands On
• Partner with Engineering, Data Science, UX, and business stakeholders to deliver scalable, high-impact solutions
• Translate complex business problems into clear product requirements, roadmaps, and measurable outcomes
• Identify and deliver AI-driven product opportunities, including:
• Personalization and recommendation engines
• Predictive ordering and dynamic upsell
• Intelligent customer engagement (chat, voice, and digital assistants)
• Design and implement Agentic AI workflows (autonomous systems that can make decisions and take actions across the platform)
• Leverage LLMs (Large Language Models) to enhance customer interactions and internal tools
• Partner with Data/AI teams to define model requirements, evaluation frameworks, and performance metrics
• Drive adoption of automation and orchestration to reduce manual processes and improve operational efficiency
• Deliver measurable outcomes, including conversion rate lift, average order value (AOV), and customer retention
• Define and track AI product KPIs (model accuracy, latency, engagement, automation rates, etc.)
• Act as the voice of the customer while balancing technical feasibility and business priorities
• Lead prioritization across stakeholders and align teams on roadmap and execution
• Communicate product vision, progress, and outcomes to executive leadership
• Foster a culture of innovation, experimentation, and continuous improvement

Senior Product Manager – AI & Intelligent Ordering Platforms

• Define and execute product strategy for AI-powered ordering, engagement, and operational tools
• Own the product lifecycle from discovery through delivery, launch, and continuous optimization- Hands On
• Partner with Engineering, Data Science, UX, and business stakeholders to deliver scalable, high-impact solutions
• Translate complex business problems into clear product requirements, roadmaps, and measurable outcomes
• Identify and deliver AI-driven product opportunities, including:
• Design and implement Agentic AI workflows (autonomous systems that can make decisions and take actions across the platform)
• Drive adoption of automation and orchestration to reduce manual processes and improve operational efficiency
• Deliver measurable outcomes, including conversion rate lift, average order value (AOV), and customer retention
• Define and track AI product KPIs (model accuracy, latency, engagement, automation rates, etc.)
• Communicate product vision, progress, and outcomes to executive leadership
• Foster a culture of innovation, experimentation, and continuous improvement

Senior Product Manager – AI, Intelligent Ordering Platforms

• Define and execute product strategy for AI-powered ordering, engagement, and operational tools
• Own the product lifecycle from discovery through delivery, launch, and continuous optimization- Hands On
• Partner with Engineering, Data Science, UX, and business stakeholders to deliver scalable, high-impact solutions
• Translate complex business problems into clear product requirements, roadmaps, and measurable outcomes
• Identify and deliver AI-driven product opportunities, including personalization and recommendation engines, predictive ordering and dynamic upsell, intelligent customer engagement (chat, voice, and digital assistants)
• Design and implement Agentic AI workflows (autonomous systems that can make decisions and take actions across the platform)
• Leverage LLMs (Large Language Models) to enhance customer interactions and internal tools
• Partner with Data/AI teams to define model requirements, evaluation frameworks, and performance metrics
• Drive adoption of automation and orchestration to reduce manual processes and improve operational efficiency
• Deliver measurable outcomes, including conversion rate lift, average order value (AOV), and customer retention
• Define and track AI product KPIs (model accuracy, latency, engagement, automation rates, etc.)
• Act as the voice of the customer while balancing technical feasibility and business priorities
• Lead prioritization across stakeholders and align teams on roadmap and execution
• Communicate product vision, progress, and outcomes to executive leadership
• Foster a culture of innovation, experimentation, and continuous improvement

• Define and execute product strategy for AI-powered ordering, engagement, and operational tools
• Own the product lifecycle from discovery through delivery, launch, and continuous optimization- Hands On
• Partner with Engineering, Data Science, UX, and business stakeholders to deliver scalable, high-impact solutions
• Translate complex business problems into clear product requirements, roadmaps, and measurable outcomes
• Identify and deliver AI-driven product opportunities, including personalization and recommendation engines, predictive ordering, intelligent customer engagement
• Design and implement Agentic AI workflows
• Partner with Data/AI teams to define model requirements, evaluation frameworks, and performance metrics
• Drive adoption of automation and orchestration to reduce manual processes and improve operational efficiency
• Deliver measurable outcomes, including conversion rate lift, average order value (AOV), and customer retention
• Define and track AI product KPIs
• Act as the voice of the customer while balancing technical feasibility and business priorities
• Lead prioritization across stakeholders and align teams on roadmap and execution
• Communicate product vision, progress, and outcomes to executive leadership
• Foster a culture of innovation, experimentation, and continuous improvement.

Account Manager

• Support high-quality execution of account operations, pilots, and deployments
• Maintain accurate reporting, project tracking, and customer communications
• Proactively identify risks, blockers, and opportunities within assigned accounts
• Build foundational relationships with customer stakeholders and franchisees and support with sales orders and onboarding while transition to delivery services for installation
• Serve as a day-to-day operational point of contact for assigned customer accounts, under the direction of a Senior Operations Account Lead
• Support regular customer touchpoints (status calls, check-ins, follow-ups) to ensure alignment and satisfaction
• Track customer feedback, issues, and action items, and escalate appropriately
• Support implementation plans, rollout schedules, and deployment tracking for pilots and large-scale programs
• Maintain project plans, trackers, and status update decks for internal and customer use
• Coordinate with Operations / Service Delivery teams to track franchisee readiness and installation pipeline
• Prepare weekly customer reports and dashboards (install progress, KPIs, risks, dependencies)
• Maintain Customer Relationship Scorecards and operational performance metrics
• Utilize AI-driven analytics and reporting tools to identify operational trends, franchisee adoption patterns, customer risks, and expansion opportunities across assigned accounts by highlight business case & ROI.
• Identify and support revenue growth opportunities within individual franchisee accounts, including upsell and cross-sell initiatives aligned to franchisee operational maturity and adoption stage
• Track and report on franchisee-level revenue metrics, including attach rates, product utilization, and incremental growth, escalating insights and risks to senior account leaders to inform strategic account planning

Operations Account Manager – Bi-Lingual Spanish, English

• Support high-quality execution of account operations, pilots, and deployments
• Maintain accurate reporting, project tracking, and customer communications
• Proactively identify risks, blockers, and opportunities within assigned accounts
• Build foundational relationships with customer stakeholders and franchisees and support with sales orders and onboarding while transition to delivery services for installation
• Leverage AI-enabled tools and automation to improve customer engagement, operational efficiency, reporting accuracy, and identification of revenue growth opportunities.
• Serve as a day-to-day operational point of contact for assigned customer accounts, under the direction of a Senior Operations Account Lead
• Support regular customer touchpoints (status calls, check-ins, follow-ups) to ensure alignment and satisfaction
• Track customer feedback, issues, and action items, and escalate appropriately
• Support implementation plans, rollout schedules, and deployment tracking for pilots and large-scale programs
• Maintain project plans, trackers, and status update decks for internal and customer use
• Coordinate with Operations / Service Delivery teams to track franchisee readiness and installation pipeline
• Prepare weekly customer reports and dashboards (install progress, KPIs, risks, dependencies)
• Maintain Customer Relationship Scorecards and operational performance metrics
• Utilize AI-driven analytics and reporting tools to identify operational trends, franchisee adoption patterns, customer risks, and expansion opportunities across assigned accounts by highlight business case & ROI.
• Support the development of more data-driven Monthly and Quarterly Business Reviews (MBRs/QBRs) through automated insights, predictive reporting, and KPI analysis.
• Work cross-functionally with Operations, Product, Engineering, Support, and Finance to ensure smooth execution and issue resolution
• Support internal leadership reporting by consolidating data and insights from assigned accounts
• Assist senior account leaders with account planning activities, including tracking expansion opportunities and new initiatives
• Support lifecycle activities such as renewals, feature rollouts, and introduction of new products or offerings
• Identify and support revenue growth opportunities within individual franchisee accounts, including upsell and cross-sell initiatives aligned to franchisee operational maturity and adoption stage
• Track and report on franchisee-level revenue metrics, including attach rates, product utilization, and incremental growth, escalating insights and risks to senior account leaders to inform strategic account planning
• Leverage AI and data insights to proactively identify opportunities for increased product adoption, upsell initiatives, operational improvements, and accelerated revenue growth across franchisee accounts.
• Utilize customer usage trends, deployment data, and operational metrics to support more strategic account planning and proactive customer engagement.

Data Analyst

• Own the end-to-end delivery of complex analytical initiatives from question framing to stakeholder presentation.
• Support ad-hoc analysis providing interpretive framing and actionable recommendations.
• Operate as a trusted analytics advisor across departments, challenging assumptions where data conflicts.
• Design and support A/B test experiments with valid methodology, communicating findings to stakeholders.
• Act as Google's GA4 subject matter expert, owning GA4 reporting and tracking validation.
• Design, build, and maintain high-performing Explores and dashboards in Looker, ensuring documentation and consistency.
• Proactively maintain the accuracy of production dashboards and resolve data quality issues promptly.
• Write high-quality SQL, collaborating with Data Engineers for efficiency in analytical workloads.
• Mentor Junior Data Analysts to enhance team capabilities and standards.
• Apply AI tools to accelerate analytics workflows and develop self-serve analytics agents.

Product Manager – Enterprise Restaurant E-Commerce Tools

Product Manager – Enterprise Restaurant E-Commerce Tools

Product Manager – Enterprise Restaurant E-Commerce Tools

Product Manager – Enterprise Restaurant E-Commerce Tools

Product Manager – Enterprise Restaurant E-Commerce Tools

Product Manager – Enterprise Restaurant E-Commerce Tools

Senior Product Manager – AI & Intelligent Ordering Platforms

Senior Product Manager – AI, Intelligent Ordering Platforms

Senior Product Manager – AI, Intelligent Ordering Platforms

Senior Product Manager – AI, Intelligent Ordering Platforms

Senior Product Manager – AI, Intelligent Ordering Platforms

Senior Product Manager – AI, Intelligent Ordering Platforms

Operations Account Manager – Bi-Lingual Spanish, English

Operations Account Manager – Bi-Lingual Spanish, English

Senior Data Analyst