Program Manager/Project Manager

Tillster

Program Manager/Project Manager at Tillster leading customer-focused strategic initiatives. Delivering enterprise-level projects and collaborating with customers and internal teams for successful outcomes.

Posted 6/15/2026full-timeColumbia • 🇲🇽 MexicoMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

project managementprogram managementclient servicesaccount managementproject planningstatus reportingrisk assessmentresource coordinationprocess optimizationAI knowledge

Soft Skills

communicationrelationship managementorganizational skillsanalytical skillsexecutive presencetrust buildingadaptabilitypresentation skillsaccountabilitycustomer satisfaction

Tools & Technologies

automation toolsAI-enabled workflowsproject management softwareSaaSdigital commerce platformsrestaurant technologyconsultative sales toolsanalytics toolsAgile methodologiesScrum

Certifications & Qualifications

Bachelor's degree

Industry Keywords

enterprise customersmultinational organizationscustomer initiativesfast-paced environmentscross-functional teamsexecutive leadershiphospitalityenterprise softwareworkflow optimizationcustomer-facing delivery

About the role

Key responsibilities & impact

Serve as a trusted partner and primary point of contact for enterprise customers throughout the project lifecycle.
Build strong relationships with multinational, multi-billion-dollar organizations through professionalism, communication, accountability, and consistent execution.
Lead customer-facing meetings, presentations, executive updates, and project reviews with confidence and clarity.
Experience coordinating with distributed global teams across multiple time zones.
Develop and manage comprehensive project plans, timelines, milestones, deliverables, and resource coordination across multiple concurrent projects.
Own project execution from kickoff through deployment and post-launch stabilization.
Ensure projects are delivered on time, within scope, and aligned to customer expectations and business objectives.
Coordinate cross-functional teams to ensure alignment, accountability, and successful execution.
Drive accountability across internal and external stakeholders to ensure timely delivery, issue resolution, and successful customer outcomes.
Track project risks, dependencies, action items, and deliverables while proactively identifying solutions and mitigation strategies.
Adapt project plans and priorities as business needs and customer requirements evolve.
Provide consistent, professional communication to internal leadership teams and external customer stakeholders.
Prepare and present project status reports, executive summaries, timelines, and risk assessments.
Facilitate project meetings, drive action items, and maintain momentum across teams and stakeholders.
Build alignment and trust across departments, customers, and executive leadership.
Ensure project documentation, deliverables, and communications are organized, accurate, and accessible.
Maintain a strong focus on customer satisfaction, execution quality, and continuous improvement.
Support process optimization and operational efficiencies through modern tools, automation, and AI-enabled workflows where appropriate.

Requirements

What you’ll need

Bachelor’s degree required.
5+ years of experience in project/program management, client services, program management, account management, or customer-facing delivery role.
Proven success managing large-scale customer initiatives and delivering projects in fast-paced environments.
Strong executive presence with the ability to communicate effectively with customers, leadership teams, and cross-functional stakeholders.
Excellent presentation, organizational, analytical, and relationship management skills.
Demonstrated ability to build trust and credibility with enterprise-level customers and stakeholders.
Experience of creating and managing project plans, timelines, deliverables, and status reporting.
Comfortable managing multiple priorities and adapting quickly to changing business needs.
Demonstrated AI knowledge or learning ability about modern AI tools and platforms (e.g., Copilot, OpenAI, Claude, automation, analytics, and workflow optimization technologies) to improve project delivery and to enable communication.
Experience in consultative sales, SaaS, hospitality, restaurant technology, digital commerce, or enterprise software environments is a plus.
Agile/Scrum experience preferred, not required

Benefits

Comp & perks

No Visa Sponsorship
Principals only – no Agencies or calls please
Equal Opportunity Employer
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