Thinkahead Consultant Psychologist Pty Ltd

Analyst

• Provide L2 Service Desk support by handling client calls, managing incident/request tickets, troubleshooting end-user, hardware, OS, and cloud issues, and acting as an escalation point for L1.
• The role includes User and Identity Access Management, support for Microsoft 365, Azure services, Windows OS, and Google Workspace, and working with ITSM tools like ServiceNow while following SOPs and documenting resolutions.
• Ideal candidates have 5–6+ years of enterprise help desk experience with strong troubleshooting and communication skills.

Senior Analyst, End User Support

Controller

• Support monthly management accounts and month-end close (accruals, prepayments, depreciation, journals).
• Review balance sheet reconciliations and resolve discrepancies.
• Assist with variance analysis and group reporting.
• Contribute to weekly and monthly cash flow reporting.
• Maintain strong internal financial controls.
• Prepare and submit Irish VAT returns.
• Review Intrastat and VIES reporting.
• Support year-end audit and statutory reporting.
• Assist with corporation tax and other regulatory requirements.
• Partner with Sales and Logistics to ensure timely, accurate invoicing.
• Review and approve sales invoices, raised by the Finance Assistant.
• Oversee aged debtor and creditor reconciliations and support credit control.
• Approve lower-value purchase orders.
• Provide cover for the Finance Assistant when required.
• Support budgeting and forecasting processes.
• Identify opportunities to improve finance processes and systems.
• Provide support to UK finance and potential future EU entities as required.

Assistant Financial Controller

Security Engineer

• Design, implement, and optimize security controls across network, endpoint, and cloud environments.
• Build and maintain scalable detection and response capabilities using security platforms and tooling.
• Lead investigation and technical analysis of complex security incidents and provide remediation guidance.
• Develop and improve detection logic, automation workflows, and security configurations to enhance visibility and reduce risk.
• Collaborate with engineering and infrastructure teams to embed security best practices into systems and deployments.
• Perform threat analysis, log analysis, and security data correlation to identify risks and anomalies.
• Drive continuous improvement of security engineering processes, standards, and tooling.
• Support vulnerability management activities and implement mitigation strategies.
• Create technical documentation, runbooks, and security design guidelines.
• Provide technical leadership and mentorship to junior team members.

Senior Security Engineer

ServiceNow

• Active participation in the AHEAD SSE and service delivery teams
• Be a thought leader for AHEAD clients, responsible for designing, architecting technical solutions
• Support the sales teams during engagements by providing advice and solutions or proposals optimized to meet customer technical and business requirements
• Develop relationships with other ServiceNow SSE team members, leaders, and partners in support of sales objectives
• Strategize and execute technical sales calls
• Complete required pre-sales documentation (configurations, pricing, services, presentations, justifications, etc.) quickly and accurately
• Qualify sales opportunities in terms of customer technical requirements, decision-making process, and funding
• Present and market the design and value of proposed AHEAD solutions and business justification to customers, prospects, and AHEAD management
• Participate in the mentorship of entry-level team members
• Possess strong, detailed product/technology/industry knowledge
• Knowledge of job-associated software and applications
• Travel required up to 30%

Specialty Solutions Engineer – ServiceNow

Security Operations

• Hands-on role in the end-to-end delivery of Palo Alto XSIAM, XSOAR, and XDR solutions to include deployment, configuration and customization to meet client requirements.
• Develop and implement custom XSIAM, XSOAR and XDR content such as Correlations rules, data models, Automation Playbooks that streamline client SOC workflows.
• Integrate a variety of data sources that ensure visibility across endpoint, network, cloud and identity.
• Collaborate with clients to optimize and fine tune their deployment and provide guidance to assist with the optimization of the platform.
• Act as a technical resource for troubleshooting and resolving complex XSIAM-related issues during and post-implementation.
• Contribute to detection and Playbook strategies to enhance client security posture.
• Contribute to project documentation, ensuring clarity and completeness of Solution Designs and As-Built configurations.
• Mentor junior AHEAD consultants, sharing your XSIAM knowledge and fostering their technical development.

Senior Technical Consultant – Network Security Operations

• Lead firewall, network access control, and SASE engagements across diverse enterprise environments.
• Span three core technology pillars: next-generation firewall design and deployment, Cisco ISE-based network access control and identity services, and SASE/Zero Trust architectures.
• Combine deep hands-on expertise across these platforms with strong consulting skills, owning end-to-end delivery from discovery and design through implementation, testing, and knowledge transfer.
• This is a client-facing role that requires the ability to lead technical workstreams, produce professional documentation, and communicate complex security strategies to both technical and executive audiences.

Senior Technical Consultant – Network Security

Consultant

• Lead wireless strategy sessions, assessments, and architecture development for enterprise Wi‑Fi, Private LTE/5G, and CBRS-based solutions.
• Own end‑to‑end design (HLD/LLD), RF planning, spectrum analysis, standards, and configuration governance.
• Direct delivery of complex deployments and migrations across campus, warehouse, healthcare, and other mission‑critical environments.
• Drive integration across LAN/WAN, identity (802.1X/EAP‑TLS), NAC, security, mobile core, and observability platforms.
• Develop high quality deliverables and presentations for Client engineering teams and senior leaders, this can include both technical documentation and non-technical documentation.
• Collaborate with clients to understand their technical challenges and develop tailored solutions to address their needs
• Mentor senior engineers and provide technical leadership across architecture, deployment, and troubleshooting.

Principal Technical Consultant – Wireless Networking

Cloud Engineer

• Lead design, deployment and automation efforts related to public cloud platforms
• Serve as a technical point of escalation and drive incidents/problems until resolution utilizing advice and assistance from manufacturers and other team members as required
• Keep client stakeholders and project managers apprised of project status throughout the project life cycle with detailed and thorough communication
• Serve as the subject matter expert in cross-functional client workshops and engagements
• Develop a wide range of client assessment and design deliverables including written documents and precise low-level diagrams
• Constantly evolve technical skill sets with certifications, training, and conferences during free time based on business requirements
• Support and mentor less experienced team members through training sessions and on-the-job mentoring
• Represent AHEAD in a professional manner to clients, partners, and peers
• Track, maintain, and report travel and expense activities in accordance with AHEAD policies
• Track, maintain, and report weekly time in accordance with AHEAD policies

Senior Technical Consultant – Cloud Networking

• Design and engineer enterprise and service provider routing architectures (BGP, OSPF, IS‑IS, MPLS, EVPN).
• Support MPLS L2/L3 VPN services, VPLS/EVPN, and carrier-grade transport.
• Deploy and troubleshoot core/edge routers, transit/peering links, and high-scale BGP environments.
• Lead network upgrades, migrations, and new service turn-ups.
• Resolve advanced routing, performance, and stability issues.
• Implement routing security (prefix lists, RPKI, Max‑Prefix, CoPP).
• Participate in client-facing discovery sessions, design workshops, and architecture reviews to define enterprise networking project and design requirements.
• Participate in creation of High-Level Design (HLD) and Low-Level Design (LLD) documents, network diagrams, implementation runbooks, and as-built documentation.
• Develop migration and cutover plans with rollback procedures, change management workflows, and conduct knowledge transfer sessions.
• Manage project workstreams, track milestones and deliverables, and escalate risks proactively to project and account leadership.

Senior Technical Consultant – Enterprise Networking

Architect

• Lead cyber resilience assessments of clients including requesting and analyzing evidence of recovery program maturity, recovery technology configurations, cloud environment implementations, backup processes, network segmentation, and access controls.
• Write consistent, detailed observations and practical recommendations based on risk to the programs.
• Draft detailed architecture designs including key recovery technology (Rubrik, Cohesity, Commvault) configurations.
• Proactively advise clients on Isolated Recovery Environment design principles including but not limited to network segmentation, least privilege access, and time synchronization.
• Perform highly technical business impact analysis including infrastructure dependency mapping for development of bill of materials.
• Lead and participate in tabletop exercises and development of Cyber Recovery Plans, Procedures, Runbooks, and Playbooks.
• Facilitate strategy, roadmap, design, and planning workshops for small to medium-sized engagements, anchoring discussions in architectural principles, security patterns, and measurable outcomes.
• Ensure customer expectations are appropriately set and managed.
• Drive and manage objectives, requirements gathering, project tasks and milestones, project status, dependencies, and timelines to ensure successful, on-time delivery aligned to business objectives.
• Lead or contribute to solution architecture and design discussions, including the development of secure, segregated, and resilient technology architectures that support clients' business continuity, cyber resilience, and recovery objectives.
• Consult on solution designs that employ strong security controls, constrained trust boundaries, restricted access models, and operational separation from primary production environments.
• Create and finalize project deliverables, to include peer review for collateral developed by others on a delivery team.
• Present deliverables to client executive management.
• Apply knowledge of AHEAD’s project lifecycle management activities to effectively support delivery engagements throughout the duration of a project.
• Support business development pursuits through client discovery meetings.
• Represent service offerings during the sales cycle, including project scoping, proposal development, and presenting proposals to clients.
• Provide consultative input during sales cycles related to secure architecture, recovery strategies, and solution feasibility.
• Apply knowledge of AHEAD’s sales management lifecycle to effectively support sales opportunities throughout the duration of a proposal.
• Assist Principal Consultants and Security Sales Specialists with engagement scoping and the creation of proposal collateral.
• Maintain subject matter expertise in a minimum of four security domains or three security solutions.
• Participate in the development, enhancement, and standardization of in-practice service offerings, primarily services related to cyber resilience, secure recovery, and architecture design.
• Enable more than one service capability.
• Maintain a broad knowledge and understanding of current and future state IT trends, technologies, and standards.
• Lend support and mentorship to junior consultants and peers.
• In addition to leading multiple projects, Managers will have direct reports and be responsible for annual reviews, ongoing mentoring, and guidance.

Senior Consultant – Cyber Resilience Architecture Manager

Network Operations

• Manage the daily activities of the Operations Center (NOC), ensuring 24/7 coverage and rapid response to alerts.
• Lead, mentor, and train a team of System Administrators and L1/L2 Support Engineers.
• Manage shift schedules, handovers, and on-call rotations to ensure zero coverage gaps.
• Oversee the health of the entire IT estate: Servers (Windows/Linux), Networks (LAN/WAN), Cloud (AWS/Azure), and Virtualization (VMware/Hyper-V).
• Administer and tune monitoring platforms (e.g., SolarWinds, Nagios, Datadog, Zabbix, Logic Monitor, Elastic, Splunk etc).
• Refine alert thresholds to reduce "alert fatigue" and ensure the team focuses on actionable signals.
• Design and maintain real-time dashboards for leadership, visualizing uptime, latency, and system health.
• Generate weekly/monthly operational reports (uptime, MTTR, ticket volume).
• Ensure patching schedules are executed on time and compliant with security policies.

Operations Center Manager – NOC Manager

Account Manager

• Drive the marketplace strategy within defined existing accounts, collaborating with internal teams (i.e. Client Directors and Sales Specialists), technical leaders, and partner to identify growth opportunities for key LOB’s and develop comprehensive solutions that integrate partnership offerings across various practice groups.
• Participate in regular strategy sessions with internal teams to ensure alignment and consistency in go-to-market strategies with your AWS Marketplace. Collaborate to develop and implement GTM plans that align with company objectives and annual goals, ensuring measurable outcomes.
• Monitor and track key sales metrics (revenue, margin, number of offers & active ISVs, incentives) to ensure profitability and growth.
• Create and distribute content for internal teams, customers, and partners/OEMs. This includes, but not limited to: Why AHEAD for AWS Marketplace decks, success stories, partner newsletters, tech updates etc.
• Ensure effective enablement of sales and technical teams on both a national and regional level.
• Utilize data to create heat maps of territories, identifying opportunities of focus and growth.
• Play an active role in strategic deals to maximize profitability, focusing on both front-end and back-end incentives (rebates, incentives, etc.).
• Collaborate with operations and procurement teams on top partner deals each quarter, ensuring proper reporting and hygiene to optimize rebates and margins.
• Provide urgent support to sales teams (CDs, COSs, CSAs) when deal or partner assistance is required. Serve as the primary internal liaison for partner-related challenges, escalations, and requests.
• Engage with the marketing team to ensure marketing development funds (MDFs) are utilized effectively for GTM strategies, particularly in underdeveloped territories.

Marketplace Account Manager

Manager

• Set the enterprise IAM strategy, standards, and roadmap, aligned to AHEAD’s growth, risk appetite, and technology direction.
• Own the identity lifecycle (joiner/mover/leaver) across employees, contractors, and partners, including automation with HRIS and directory systems.
• Lead the design, implementation, and operation of single sign‑on (SSO), multi‑factor authentication (MFA), and conditional access policies across cloud and on‑premises applications.
• Oversee privileged access management (PAM) for administrative accounts, including just‑in‑time elevation, session monitoring, and credential vaulting.
• Build and operate access request, approval, and fulfillment workflows, ensuring a positive end‑user experience with clear SLAs and auditable controls.
• Lead recurring access reviews and certifications for critical applications, infrastructure, and data sets in coordination with business and control owners.
• Partner with Engineering and Operations to integrate IAM signals (logins, anomalies, policy violations) into monitoring, detection, and incident response workflows.
• Collaborate with Governance, Risk & Compliance to ensure IAM controls support ISO 27001, SOC 2, NIST, and privacy requirements and are evidenced for audits and customer assessments.
• Own application onboarding into the IAM ecosystem, including standards for authentication (SAML/OIDC/OAuth), authorization, and account provisioning.
• Drive zero trust and identity‑centric security practices, ensuring identity becomes the primary perimeter for workforce and partners.
• Manage IAM vendors and service providers, including contracts, service levels, roadmaps, and cost optimization.
• Develop and maintain IAM policies, standards, and playbooks, and deliver training to technical and non‑technical stakeholders.
• Monitor and respond to identity‑related incidents, including account compromise, abuse of privilege, and access misconfiguration; lead root cause analysis and remediation.
• Track and report KPIs and KRIs (e.g., MFA coverage, SSO adoption, time‑to‑provision, access review completion) and brief leadership on risk posture and investment needs.
• Recruit, develop, and mentor a high‑performing team, fostering a culture of accountability, collaboration, and continuous improvement.

Senior Manager, Identity & Access Management

Customer Success Manager

• Lead, coach, and develop a team of Technical Program Managers, fostering high performance, accountability, and career growth.
• Set clear expectations, goals, and success metrics for TPMs aligned to customer success and business objectives.
• Conduct regular 1:1s, performance reviews, and provide ongoing feedback and mentorship.
• Own executive-level relationships with key customers, ensuring alignment on objectives, delivery timelines, and success criteria.
• Serve as an escalation point for customer issues, risks, or delivery challenges, driving timely resolution.
• Partner with Sales, Account Management, and technical teams to support ongoing projects, and long-term customer value.
• Provide oversight across multiple hardware integration programs, ensuring consistency in execution, communication, and quality.
• Guide TPMs in managing scope, timelines, dependencies, and risks across server, storage, networking, and infrastructure solutions.
• Ensure programs are delivered on time, within scope, and aligned to customer expectations.
• Drive alignment across engineering, supply chain, warehouse, production, quality, and operations teams.
• Collaborate with senior leaders to resolve resourcing constraints, priority conflicts, and systemic delivery issues.
• Strengthen partnerships with vendors, OEMs, and service providers as needed to support customer outcomes.
• Define and track customer success metrics, delivery of KPIs, and team performance indicators.
• Standardize best practices for program management, customer communication, and risk management.
• Identify opportunities to improve tools, workflows, and delivery processes to scale the organization effectively.

Digital Marketing

• Lead the strategy, execution, and optimization of digital advertising programs.
• Own end-to-end digital ad operations from platform strategy to performance measurement.
• Partner closely with Marketing Leadership, Program Marketers, and the Content and Brand Teams to align digital advertising with AHEAD’s GTM priorities.
• Establish and manage a measurement framework to track ad performance across platforms.
• Continuously optimize ads and run tests to improve efficiency and effectiveness.