Platform Success Manager – ServiceNow

Thinkahead Consultant Psychologist Pty Ltd

Platform Success Manager overseeing clients' ServiceNow strategies and guiding delivery teams for expected outcomes. Focusing on strong client relationships and service alignment with business goals.

Posted 6/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $150,000 - $200,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Interfaces with customer executive sponsor to create their platform roadmap and shape demand for enterprise consumption.
Establishes regular cadence with clients to maintain product roadmap and ensure alignment to expected outcomes.
Maintain strong relationships and ensure highest level of customer satisfaction.
Serve as primary point of contact and escalation point to address client concerns.
Play a major role in client kickoff and onboarding process for each new assigned client.
Effectively articulate business cases and problem statements to technical delivery teams.
Participate in the staffing and recruiting efforts for additional delivery team resources.
Day-to-day team resource engagement/direction to ensure continual progress on client projects.
Monitor KPIs to ensure team production and client profitability.
Maintain in-depth product knowledge of the ServiceNow platform.
Participate in industry events as needed.
Participate in marketing events as needed.
Develop and build relationships with other AHEAD sales, pre-sales, and delivery team members.
Identify opportunities to upsell/cross-sell additional CDI products and services.

Requirements

What you’ll need

5+ years of ServiceNow experience in overseeing platform deployments and support.
3+ years of experience leading teams in dotted line or direct organizational structure.
Strong understanding of the ServiceNow platform capabilities and available integrations.
Previous experience as a ServiceNow platform owner a plus.
Certified System Administrator and/or Certified Implementation Specialist preferred.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowplatform deploymentssupportKPI monitoringbusiness case articulationproblem statement development

Soft Skills

customer relationship managementclient satisfactionteam leadershipcommunicationcollaboration

Certifications

Certified System AdministratorCertified Implementation Specialist