Principal Technical Consultant – ServiceNow, ITOM

Thinkahead Consultant Psychologist Pty Ltd

ServiceNow Principal Technical Consultant utilizing expertise to architect and deploy solutions for AHEAD. Leading collaborative teams and ensuring quality delivery on projects.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesLead💰 $180,000 - $210,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNowITOMintegration designarchitecture designdevelopment skillstechnical expertiseproject managementsolution designpre-sales technical expertisethought leadership

Soft Skills

leadershipcommunicationpresentationinfluenceattention to detailself-startersituational awarenessclient engagementconsensus buildingproblem solving

Certifications & Qualifications

expert level certifications

Industry Keywords

complex solutionsprocess areasclient workshopsproject teamsmarketing thought leadershipfuture conceptsthird party toolswritten deliverablesclient demostechnical expert

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead project teams to deploy solutions on the ServiceNow platform
Lead complex programs of multiple resources
Lead the architecture and design of complex solutions
Lead the creation of written deliverables
Lead client demos and working sessions
Lead integration design sessions
Lead client workshops as process and technical expert
Escalation point for project team
Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches
Obtain and maintain certifications with associated qualifications
Maintain expert level certifications
Identify and communicate opportunities
Participate in pre-sales cycle as technical expert
Provide thought leadership to Ahead and our customers
Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and / or advising
Generate differentiated marketing thought leadership for marketing
Craft innovative and high impact solutions for complex client programs, relying on large teams to implement
Contribute to projects/programs that may address future concepts, products, and technologies
Drive consensus with customer in solving complex solutions

Requirements

What you’ll need

Subject matter expert on the ServiceNow platform
Expert knowledge on at least two process areas within the ServiceNow platform (ITOM)
Expert level development skills on the ServiceNow platform
Recognized expertise in own area within the organization
Demonstrate deep expertise across multiple technologies
Able to articulate trade-offs between architecture approaches
Strong skills integrating ServiceNow with third party tools
Strong presentation skills
Strong project and situational awareness
Strong communication skills
Strong attention to detail
Self-starter

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Plus more! See benefits https://www.aheadbenefits.com/ for additional details.