ServiceNow Business Analyst

Thinkahead Consultant Psychologist Pty Ltd

ServiceNow Business Analyst utilizing ServiceNow platform for designing customer solutions. Ensuring documentation quality and managing project outcomes effectively.

Posted 6/1/2026full-timeColumbus • 🇺🇸 United StatesMid-LevelSenior💰 $145,000 - $160,000 per yearWebsite

Tech Stack

Tools & technologies

ITSMSDLCServiceNow

About the role

Key responsibilities & impact

Coordinate with stakeholders to gather requirements
Translate business requirements into technical specifications
Assist with client demos, working sessions, and workshops
Maintain documentations and Knowledge articles
Contribute to projects/programs that may address future concepts, products, and technologies
Serves as the single point of contact for all sprint work for the other BA/BPCs on the team
Help to direct more junior members of the team
Assist with managing SDLC related ceremonies

Requirements

What you’ll need

Business process experience on multiple suites and process areas outside of that suite within the ServiceNow platform
Strong functional knowledge of multiple ServiceNow suites in addition to ITSM
Able to discuss business requirements on integrations between ServiceNow and third party tools
Certified System Administrator preferred
Prior development and/or architecture experience strongly preferred
Strong presentation skills
Strong project and situational awareness
Strong communication skills
Strong attention to detail
Strong customer service skills
Self-starter
Able to travel of at least 25%

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business process experienceServiceNowITSMintegrationsdevelopment experiencearchitecture experience

Soft Skills

presentation skillsproject awarenesscommunication skillsattention to detailcustomer service skillsself-starter

Certifications

Certified System Administrator