Thermo Fisher Scientific

Account Manager

• Support revenue growth and contribute to serving science
• Develop and maintain strategic relationships with customers
• Promote comprehensive portfolio of innovative products and services
• Work in a collaborative environment, implement sales strategies
• Identify new business opportunities
• Provide excellent support to help customers achieve their goals
• Represent a leader in scientific solutions while contributing to our mission of making the world healthier, cleaner, and safer

Biosciences Account Manager – KZN, EC and parts of Southern Africa

Full-stack Engineer

• Join Thermo Fisher Scientific as a Staff Engineer, Software to make a meaningful impact.
• Provide technical leadership and architectural guidance while developing innovative software solutions.
• Design and implement sophisticated solutions across product portfolio, from cloud platforms to scientific instrumentation.
• Support the growth of other engineers and drive adoption of best practices.
• Help shape the technical direction of critical projects.
• Work with advanced technologies while contributing to groundbreaking scientific discoveries.

Staff Engineer, Software

Operations

• Lead and directly manage the team of operational managers (Support, Engagement, Platform Education, PMO)
• Provide strategic direction, performance feedback, and career development support to team leads and their direct reports
• Coordinate priorities across teams to ensure alignment with OneForma’s platform goals and annual operations plan
• Serve as the central point of accountability for cross-departmental execution, removing blockers and ensuring communication flow
• Foster a culture of accountability, clarity, and professional growth across all direct-reporting managers
• Coach managers on communication, delegation, and strategic thinking
• Own operational performance tracking and reporting across assigned teams
• Partner with Data and Analytics to extract actionable insights from user, project, and support data
• Establish clear metrics and KPIs for each function (Support resolution rates, Engagement metrics, PMO delivery timelines, Education completion, etc.)
• Serve as the operational connector between internal stakeholders within OneForma Operations
• Ensure smooth coordination of initiatives and timely communication Collaborate between PMO, Engagement, Support + Product, Engineering to push those priorities forward
• Identify process inefficiencies and lead continuous improvement initiatives across operations
• Implement systems and tools that improve information flow, reporting consistency, and team coordination
• Support the VP of Operations in executing new strategic programs

Director, OneForma Operations

Program Manager

• Provides tactical support for client-facing projects.
• Oversees and coordinates the receipt, log-in, and workflow management of samples and standards to support laboratory analysis.
• Monitors project progress for both client-facing and internal projects, ensuring timely project progress through effective communication and status updates.
• Manages client interactions related to sample and standard processes.
• Supports the client relationship manager (Program Manager III or above) by providing day-to-day progress updates, managing timelines, and identifying and escalating potential risks.

Program Manager I – Small Molecule, GMP

Project Manager

• Serve as the primary contact between the customer and the organization at the project level
• Be accountable for the overall delivery of the cross-functional project (time, cost, quality)
• Ensure escalation pathways are adhered to internally and externally
• Establish, communicate, and manage customer expectations to achieve optimal delivery during the project
• Provide direct support (internal and external) including but not limited to conference calls, meetings, customer problem resolution, audits, and inspections
• Ensure financial stewardship at a project level by demonstrating an intimate understanding of the contract, resource alignment to budget, management of out-of-scope activity, drive the contract modification process/negotiations and team execution to timelines
• Drive risk identification and issue resolution at project level
• Ensure project team compliance with organization policies, SOPs, ICH- GCP, regulatory and project-specific requirements
• Partner with project team to ensure readiness for audit/inspection by a customer or other entity
• Prioritize projects and day-to-day workflow for self and other team members

Project Manager, Risk Management Programs

Field Engineer

• Provide expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment (IOMS, GIRMS)
• Deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities
• Resolve complex issues, conduct preventive maintenance, and train users to ensure optimal system performance
• Work with advanced technology and contribute to critical scientific research and innovation

Field Service Engineer – IOMS/GIRMS

Therapist

• Collaborate on study plan and DOE generation, formulating medium and feeds, cell banking, passaging, and sample analysis
• Building line sets, autoclave operation, sensor management, loading control profiles, cleaning and coordinating parts and laboratory space
• Operating controllers, troubleshooting behavior, and processing samples
• Strong communication with collaborating teams
• Log information and actions, help generate reports, provide insight on collected data
• Research and drive innovation to continuously improve workflows and capabilities

R&D Process Development Scientist I, Cell Culture & Cell Therapy

Product Manager

• Lead execution of market research projects including market sizing, competitive analysis, and customer segmentation, and present findings with actionable recommendations.
• Support Voice of Customer (VOC) activities through surveys, interviews, and analysis, integrating customer insights into product planning and roadmaps.
• Assist in the development of business cases, dashboards, and presentations that support strategy discussions and portfolio planning.
• Serve as the primary point of contact for product-related decision and communicate product plans, trade-offs and progress to cross-functional stakeholders
• Support execution of annual marketing and product plans, independently driving assigned initiatives within the rigid containment portfolio.
• Collaborate with Marketing, R&D, Operations, and Commercial teams to ensure timely execution of key projects and product launches.
• Report on progress of initiatives, proactively identifying risks, challenges, and opportunities.

Product Management Specialist III

• Provides tactical support for client-facing projects.
• Manages and supports project performance with specific emphasis on financial management of the program and progressive responsibility for client communications.
• Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement.
• Identifies and escalates risks identified to project timelines and meeting financial objectives for both internal goals and client expectations.
• Provides oversight and coordination of study initiation.
• Understands protocol language and translates to internal systems and processes.
• Prepares for and facilitates internal meetings; attends external meetings.
• Coordinates stability launches.
• Maintains project set-up and sample test scheduling.
• Evaluates and manages project timelines and deliverables.
• Understands and adheres to contract language, support contract management process.
• Manages project setup and financials.
• Responsible for projections, forecast and revenue recognition for fee for service, hourly or FTE programs, adhering to client budgets and utilization targets, adjusting forecasts or project priority weekly as necessary; communicate routine FTE utilization and spend.
• Progressive responsibility for internal and external communications, beginning with project financial coordination.
• Assists client relationship manager with meeting minutes and action items to support client projects.
• Manages study documents and testing directives, shares data/reports.
• Supports fee for service and hourly contract review processes.
• Provides/Supports training of Program Manager I.
• Involvement in cross-functional initiatives/process improvements.

Program Manager II – Biopharmaceuticals

• Provides tactical support for client-facing projects.
• Manages and supports project performance with specific emphasis on financial management of the program and progressive responsibility for client communications.
• Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement.
• Identifies and escalates risks identified to project timelines and meeting financial objectives for both internal goals and client expectations.
• Provides oversight and coordination of study initiation.
• Understands protocol language and translates to internal systems and processes.
• Prepares for and facilitates internal meetings; attends external meetings.
• Coordinates stability launches.
• Maintains project set-up and sample test scheduling.
• Evaluates and manages project timelines and deliverables.
• Understands and adheres to contract language, support contract management process.
• Manages project setup and financials.
• Responsible for projections, forecast and revenue recognition for fee for service, hourly or FTE programs, adhering to client budgets and utilization targets, adjusting forecasts or project priority weekly as necessary; communicate routine FTE utilization and spend.
• Progressive responsibility for internal and external communications, beginning with project financial coordination.
• Assists client relationship manager with meeting minutes and action items to support client projects.
• Manages study documents and testing directives, shares data/reports.
• Supports fee for service and hourly contract review processes.
• Provides/Supports training of Program Manager I.

Program Manager II – Mass Spec, GMP Lab

Financial Planning and Analysis

• Collaborate with other team members, offshore and external vendors to ensure that enhancements and projects are delivered, leveraging the global resource pool, in a cost-effective manner without negatively impacting quality
• Gather and effectively use data to deliver continuous improvement
• Actively participate in project and enhancement reviews
• Partner with the Architecture team to design new solutions to meet business requirements
• Able to articulate solution options and using SAP configuration creatively versus developing modifications to SAP code
• Prepare functional specifications for conversions and enhancements
• Coordinate with development team and monitor the progress of developing activities and updating the status with respective teams
• Provide user training where appropriate
• Coordinate with Power users in resolving the issues that arises during user training
• Actively engage in reviewing and completing Production Support issue