Lead and directly manage the team of operational managers (Support, Engagement, Platform Education, PMO)
Provide strategic direction, performance feedback, and career development support to team leads and their direct reports
Coordinate priorities across teams to ensure alignment with OneForma’s platform goals and annual operations plan
Serve as the central point of accountability for cross-departmental execution, removing blockers and ensuring communication flow
Foster a culture of accountability, clarity, and professional growth across all direct-reporting managers
Coach managers on communication, delegation, and strategic thinking
Own operational performance tracking and reporting across assigned teams
Partner with Data and Analytics to extract actionable insights from user, project, and support data
Establish clear metrics and KPIs for each function (Support resolution rates, Engagement metrics, PMO delivery timelines, Education completion, etc.)
Serve as the operational connector between internal stakeholders within OneForma Operations
Ensure smooth coordination of initiatives and timely communication Collaborate between PMO, Engagement, Support + Product, Engineering to push those priorities forward
Identify process inefficiencies and lead continuous improvement initiatives across operations
Implement systems and tools that improve information flow, reporting consistency, and team coordination
Support the VP of Operations in executing new strategic programs

Requirements

8–10 years of experience in operations, community or program management
Proven ability to lead multi-disciplinary, global teams
Strong analytical capability with experience using dashboards, KPIs, or data visualization tools (e.g., Power BI, Tableau, Looker)
Exceptional communication and collaboration skills across technical and non-technical stakeholders
Demonstrated ability to manage competing priorities and maintain operational consistency in a fast-paced environment

Benefits

Health insurance
Retirement plans
Paid time off
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

operations managementprogram managementdata analysisperformance trackingKPI establishmentcontinuous improvementstrategic directioncommunicationdelegationstrategic thinking

Soft Skills

leadershipcollaborationaccountabilityprofessional growthanalytical capabilitycommunication skillsproblem-solvingprioritizationteam coordinationstakeholder management