Senior Account Supervisor, Earned PR
EGAMI Group
Customer Relationship Manager
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Hybrid
Location: 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Serve as the primary point of contact for assigned client accounts, ensuring strong relationships and customer satisfaction.
- Understand client goals, challenges, and needs; propose solutions that align with business objectives.
- Oversee contract renewals, upselling, and cross-selling opportunities within existing accounts.
- Act as an advocate for the customer internally, collaborating with operations, product, and support teams.
- Monitor account performance, usage, and health metrics; provide regular reporting and strategic recommendations.
- Identify, research, and qualify new prospects through outbound outreach (calls, emails, LinkedIn, events).
- Collaborate with marketing and sales leadership to execute targeted campaigns and messaging.
- Generate and manage a pipeline of qualified leads for senior sales executives or self-close when appropriate.
- Schedule discovery calls and demos, ensuring smooth handoffs to the sales or account management team.
- Stay current on industry trends, competitor activity, and market opportunities to inform prospecting strategy.
Requirements
- 2–5 years of experience in account management, sales development, or related client-facing roles.
- Strong communication and interpersonal skills; able to build trust quickly with clients and prospects.
- Proven ability to manage multiple accounts/projects simultaneously with strong attention to detail.
- Comfortable with both consultative relationship management and high-volume prospecting outreach.
- Familiarity with CRM tools (e.g., Salesforce, HubSpot) and sales engagement platforms.
- Results-oriented, with a track record of meeting or exceeding revenue or pipeline targets.
Benefits
- Equal-opportunity employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementsales developmentprospectingcontract renewalsupsellingcross-sellingpipeline managementreportingstrategic recommendationslead generation
Soft skills
communicationinterpersonal skillsrelationship managementattention to detailtrust buildingcollaborationresults-orientedconsultative sellingcustomer advocacyproblem-solving
