TheGuarantors

Customer Success Manager

• Service and support existing and new contracted clients
• Perform in-person and virtual presentations with leasing agents and property managers
• Monitor our B2C referral pipeline and support B2B clients as their residents consider our services
• Train clients on our products and ensure full understanding, helping to answer any questions via the phone, email, or in-person
• Meet or exceed assigned quota & KPIs on a monthly basis
• Collect customer feedback on product, process and pricing changes
• Maintain customer records in CRM
• Hold site visits with partner buildings in your vicinity
• Help with local in person events
• Occasional travel to our headquarters in NYC

Partner Success Associate

Client Services Representative

• Proactively manage and grow your existing book of business, moving partners from Pilot to High-Growth to Stabilized partnerships.
• Uncover new and additional product opportunities by taking a consultative approach to investigating a company's needs and goals.
• Identify and set up cross-sell and upsell opportunities into new product lines to expand account value.
• Present and interpret performance data for clients, leading quarterly business reviews and providing insights as needed.
• Drive profitable applicant referrals by clearly communicating underwriting guidelines and coverage levels.
• Forecast against quarterly goals and OKRs by closely monitoring account metrics and performance trends.
• Track conversion rates and program adoption to identify trends by program, market, and portfolio.
• Partner with AEs to translate corporate-level program sales into executable rollout plans.
• Maintain accurate, timely records of all activity in HubSpot.
• Travel regularly (approx. one week per month) to meet with current partners.

Account Manager, Client Services

Account Executive

• Proactively engage in your assigned prospect list and help TG bring on new logo business, moving partners from Deal Close through Pilot to High-Growth to Stabilized partnerships.
• Generate new pipeline through multiple engagement channels (events, in market canvasing, networking, cold calling, and LinkedIn)
• Multi-thread pipeline opportunities across targeted champions, stakeholders, and decision makers to build a robust buying committee across each engaged prospect.
• Uncover new and additional product opportunities by taking a consultative approach to investigating a company's needs and goals.
• Identify and set up cross-sell and upsell opportunities into new product lines to expand account value.
• Drive profitable applicant referrals by clearly communicating underwriting guidelines and coverage levels.
• Forecast against quarterly goals and OKRs by generating significant pipeline opportunities.
• Partner with AMs to translate corporate-level program sales into executable rollout plans.
• Maintain accurate, timely records of all activity in HubSpot.
• Travel regularly (approx. one week per month) to meet with pipeline prospects.

• Confidently manage our HubSpot CRM; design and implement sophisticated workflows to enhance business efficiency company-wide.
• Regularly interface with Data, Product, Sales, and Marketing teams to gather requirements and develop CRM-based technical solutions.
• Enhance sales strategies and decision making through CRM data analysis and quality improvement initiatives.
• Identify and implement process improvements across the operational stack, leveraging CRM and iPaaS to deliver streamlined solutions.
• Lead projects focused on the implementation, integration, and optimization of CRM systems, tracking progress from initiation to completion to ensure timely and successful delivery.
• Support user enablement of CRM processes and changes through direct support, training-the-trainer, and documentation.

CRM Business System Analyst

• Report to the Director of Customer Success, serving as the point of contact for the overall performance of the team
• Receive feedback and suggestions from direct reports and work with the Underwriting Operations team to prioritize team initiatives
• Making hiring decisions, scheduling for your team, and process payroll
• Identify and groom promising talent on the team
• Ensure that all members of the team are fully trained and up to date on all company initiatives
• Train a team of trainers to assist with new hire and other ad hoc training
• Administer Performance Improvement Plans when necessary to guide your team to perform up to standard

Analyst

• Analyze and evaluate insurance claims to determine coverage and appropriate settlement
• Review insurance policies to accurately interpret coverage
• Negotiate claims settlements effectively, ensuring resolutions are fair and timely
• Maintain comprehensive and precise claim documentation, adhering to company procedures and regulatory compliance
• Process incoming claims, making necessary adjustments and recommendations
• Communicate professionally with relevant stakeholders, providing clarity and addressing inquiries promptly
• Support legal processes, including document preparation, analysis, and regulatory compliance
• Manage workload proactively to meet productivity targets and turnaround time expectations

Claims Analyst

Collections

• Lead end-to-end product strategy and execution for insurance claims and collections technology
• Drive operational efficiency, optimize claims handling workflows, and improve collections and recovery rates
• Lead customer research efforts to understand property managers’ claim servicing needs
• Develop and maintain roadmap for claims and collections balancing business impact, technical feasibility, and customer needs
• Collaborate with engineering, operations, and data teams to define requirements and oversee development
• Identify, evaluate, and prioritize integration opportunities with 3rd party vendors
• Monitor claims efficiency and collections performance; track key metrics and iterate based on data-driven insights
• Act as subject matter expert on claims and collections and provide internal/external thought leadership

Senior Product Manager – Claims and Collections

Risk

• Track and analyze performance across key risk metrics (loss ratio, delinquency, claims, portfolio concentration). Identify emerging patterns and trends, escalating potential risks proactively. Support ongoing enhancements to risk frameworks, monitoring tools, and processes.
• Build and maintain dashboards, recurring reports, and executive summaries to inform decision-making. Deliver independent analysis of portfolio, underwriting, and claims performance. Assist in stress testing, scenario analysis, and risk segmentation.
• Conduct quality checks on risk and claims data, ensuring accuracy and consistency. Support development and documentation of risk processes and methodologies. Perform research and exploratory analysis to answer business-critical questions.
• Assist in preparing data extracts, charts, and materials to support cross-functional projects. Provide analytical support for initiatives led by Product, Data, Finance, and Business Operations teams. Respond to ad hoc data and reporting requests, ensuring accuracy and timely delivery.

Risk Analyst

Product Manager

• Own the product lifecycle for Zero-Gap Renters Insurance and support roadmap execution for Student Waiver
• Translate business and customer needs into clear product requirements, user stories, and acceptance criteria
• Partner closely with engineering to deliver enhancements on time and with high quality
• Manage product backlog and sprint execution, ensuring priorities reflect business impact and customer needs
• Collaborate with operations, sales, customer success, and insurance partners to ensure alignment across delivery and adoption
• Support go-to-market planning: enable sales, partner with marketing on positioning/messaging, and drive adoption KPIs
• Conduct user and market research to uncover insights, validate product direction, and identify new opportunities
• Monitor product performance through analytics, feedback, and KPIs; use insights to iterate quickly
• Serve as the day-to-day subject matter expert for ZGRI and Student Waiver internally
• Contribute to long-term product vision and roadmap with the Senior PM and leadership team

Product Manager, Emerging Solutions

Machine Learning Engineer

• Design and manage robust ML/AI pipelines to support scalable deployments across Pricing, Risk, Claims, GTM, and Sales
• Collaborate with data scientists to operationalize supervised, unsupervised, and optimization models in production
• Implement centralized feature stores, model registries, and experiment tracking tools
• Build intelligent exception handling frameworks for automated model recovery, schema drift detection, and fallbacks
• Architect cloud-native, modular infrastructure (Terraform, Kubernetes, SageMaker, MLflow) for model serving and deployment
• Integrate solvers and simulation frameworks to support operations research use cases
• Monitor model health with dashboards and alerts for data drift, bias, and latency across batch and real-time scoring
• Enable rapid experimentation with reproducible workflows and automated ML CI/CD
• Embed governance practices: audit logging, explainability tooling, and PII protection
• Partner with domain squads to align AI deployments with business KPIs and mentor engineering/data teams

Senior MLOps Engineer

Recruitment

• Lead full-cycle recruiting for a variety of roles across departments and levels (entry through senior), ensuring a consistent, positive candidate experience.
• Develop sourcing strategies for technical and non-technical talent, using creative outreach, market mapping, and networking to engage high-quality, diverse candidates.
• Partner with hiring managers to create hiring profiles, set interview plans, and share market insights, ensuring alignment on process and expectations.
• Build strong pipelines through proactive sourcing, professional networks, and industry events to meet current and future workforce needs.
• Provide guidance and best practices on interviewing, assessment methods, and offer strategy to leaders and interview teams.
• Collaborate with People Operations for onboarding.

Talent Acquisition Specialist

Full-stack Engineer

• Partner with engineering leaders, product managers, and stakeholders to design, build, and maintain scalable applications that support both internal operations and our customer experience
• Collaborate with a cross-functional team to build features end-to-end—across backend, frontend, and APIs
• Lead technical design discussions and help evaluate tradeoffs
• Write clean, maintainable code and participate in code reviews
• Work closely with product and design to transform business needs into practical engineering solutions
• Enable and build upon mission critical systems within our business
• Foster a team culture grounded in ownership, autonomy, and technical excellence
• Empower engineers to shape their team’s technical direction and development processes

Senior Software Engineer

Director

• Nurture partners through various stages of contracted relationships, moving them from Pilot to Preferred to Exclusive partnerships. Grow existing strategic relationships through tactical, well-structured account management; engage property management executives at the nation's leading companies to drive property level participation. Uncover new and additional product opportunities by taking a consultative approach to investigating a company's needs and goals. Foster accounts that deliver profitable applicant referrals through a clear explanation of underwriting constraints and conscientious coverage levels. Drive key partners and prospects to participate in a variety of events by collaborating closely with the Events Marketing Manager. Forecast against quarterly goals and OKRs by closely monitoring individual and account metrics/performance. Track data and conversion rates to understand trends by program, market, portfolio, etc. Attend industry events and assist the Events Marketing Manager in event plans including but not limited to giveaways, breakout networking opportunities & speaking engagements. Quarterback territory AEs to carry out the program plans you put in place at the corporate level for accounts flagged for team selling motions. Maintain accurate and timely records of all activity in HubSpot. Travel regularly (approx. one week every month) meeting potential and current partners.

Partner Success Associate

Account Manager, Client Services

Account Executive

Account Manager, Client Services

Account Manager, Client Services

Account Manager, Client Services

CRM Business System Analyst

Customer Success Manager

Claims Analyst

Senior Product Manager – Claims and Collections

Risk Analyst

Product Manager, Emerging Solutions

Senior MLOps Engineer

Talent Acquisition Specialist

Senior Software Engineer

Senior Director, Strategic Accounts