Account Manager, Client Services

TheGuarantors

Account Manager overseeing a portfolio of multifamily management and investment firms. Building relationships to enhance occupancy and rental opportunities with TheGuarantors’ innovative solutions.

Posted 6/27/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $75,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Proactively manage and grow your existing book of business, moving partners from Pilot to High-Growth to Stabilized partnerships.
Uncover new and additional product opportunities by taking a consultative approach to investigating a company's needs and goals.
Identify and set up cross-sell and upsell opportunities into new product lines to expand account value.
Present and interpret performance data for clients, leading quarterly business reviews and providing insights as needed.
Drive profitable applicant referrals by clearly communicating underwriting guidelines and coverage levels.
Forecast against quarterly goals and OKRs by closely monitoring account metrics and performance trends.
Track conversion rates and program adoption to identify trends by program, market, and portfolio.
Partner with AEs to translate corporate-level program sales into executable rollout plans.
Maintain accurate, timely records of all activity in HubSpot.
Travel regularly (approx. one week per month) to meet with current partners.

Requirements

What you’ll need

2+ years of experience in the multifamily real estate industry with strong market knowledge
Existing network of industry relationships across ownership, management, and investment firms
Passion for improving leasing operations and delivering peace of mind to owners and renters
Strong listening skills with the ability to translate client needs into product opportunities
Proven relationship manager with a track record of building trust with property operators and C-level decision makers
Skilled negotiator, balancing client needs with organizational goals to secure profitable agreements
Highly organized, detail-oriented, and disciplined in CRM usage
Comfortable in a start-up environment with frequent program changes, and able to clearly communicate evolving value to clients

Benefits

Comp & perks

Opportunities to make an impact within a fast growing company
Medical, dental, & vision insurance, beginning day one
Health savings account with employer contribution
Generous PTO and paid holidays
Flexible working hours
401(k)
Paid parental leave
Company sponsored short and long term disability
Flexible spending accounts (healthcare, dependent care, commuter)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcross-sellingupsellingperformance data analysisforecastingconversion rate trackingprogram adoption trackingCRM usageconsultative sellingnegotiation

Soft Skills

strong listening skillsrelationship managementorganizational skillsdetail-orienteddisciplinecommunicationtrust buildingadaptabilityproblem-solvingclient needs translation