Sales Manager
The Ardonagh Group
Security Guest Service Manager
The Walt Disney Company
full-time
Posted on:
Origin: • 🇺🇸 United States • Hawaii
Visit company websiteSalary
💰 $71,000 - $95,100 per year
Job Level
Mid-LevelSenior
About the role
- Serve as a primary day-to-day leader for security and life safety operations for the Aulani Resort
- Provide strategic and tactical leadership and critical decision-making and motivation to the Security team
- Partner with all levels of Leadership to provide the highest level of Guest and cast happiness while developing a diverse and successful Security team
- Conduct investigations and submit reports on all injuries, crimes and safety and security related incidents, and assist with governmental investigations and inspections as required
- Promote and implement company policies around safety regulations, asset protection and loss-prevention
- Directly engage with leaders and cast to provide direction, expectations, information, staffing and resources
- Maintain a positive workplace environment and resolve issues, encouraging trust and leading through cast relations decisions
- Make crucial, sound, high-quality decisions on raised security issues, accurately judging need for response and escalation
- Lead in the development of a culture of safety
Requirements
- State of Hawaii, Security Guard License: Must possess a current, valid and in-good standing Hawaii Security Guard card license visible on the Hawaii DCCA website
- 5+ years’ professional experience in security/life safety management in the hospitality/resort industry or relevant related experience
- Proven record as a hard-working, meticulous and dedicated leader, driven to deliver and demonstrating effective decision-making skills and judgment
- Strong written and verbal communication skills
- Ability to maintain the utmost confidentiality of sensitive information
- Proficiency with computers, particularly Microsoft Office, Outlook, Word and Excel
- Must be available to work all shifts with Overnight Shift as primary working shift
- Experience advising the operations, services and activities of a comprehensive security program and team (preferred)
- Experience with coordinated access control technologies and practices (preferred)
- Experience with crisis management, emergency preparedness planning, response and business continuity (preferred)
- Solid understanding of Investigative and Intelligence services, private, and government organizations and an active network of contacts and partnerships within those organizations (preferred)
- High effective oral communicator with a positive leadership voice, ability to influence and readiness to communicate direction (preferred)
- Bachelor's degree or equivalent experience (preferred)
