Manager, National Accounts – DOD/VA
Ottobock
Job Level
JuniorMid-Level
About the role
- Department of Community Affairs (DCA) is a state organization dedicated to help build strong, vibrant communities.
- Interpret business needs and operational requirements for grants management and loan servicing and translate into technological solutions to improve efficiency and customer service.
- Evaluate and document business processes and workflows, anticipate requirements, uncover areas for improvement, and develop and implement solutions using independent judgment.
- Initial onsite work followed by hybrid or 100% remote with periodic office meetings; local candidates only.
- Perform complex administrative duties and statistical, financial, or operational data analysis and reporting to support management decision making.
- Identify trends, discrepancies, and variances to improve efficiency and effectiveness; partner with other departments, agencies, and vendors.
- May administer or provide high-level technical and administrative support for projects, grants, contracts, procedures, and specialized functions; assist with orientation and training.
Requirements
- Gain a thorough understanding of the grants management and loan servicing operation
- Use activity diagrams, scenarios, business analysis, flowcharts, document analysis, business process descriptions, interviews, and workflow analysis to interpret and document the needs
- Gather information from multiple sources and critically evaluate it, reconcile conflicts, disseminating high-level information into details and distinguish user requests from their true needs
- Collaborate proactively with the technology team, program staff, and senior leadership
- Use standard templates and natural language to develop requirement specifications
- Deliver work products throughout the project life cycle
- Ensure the system design as per the needs of the users
- Work independently
- Deploy effective project management techniques
- Work with various databases and spreadsheets
- Understand funds distribution and payment processing
- Communicate effectively both verbally and in writing
- Effectively apply technology to tasks
- Show attention to detail
- Analyze and effectively problem solve
- Bachelor's degree in business or related field AND two to three years of related experience (equivalent combination of education and experience accepted)
