The Vitamin Shoppe

Director, Auto Delivery Program

The Vitamin Shoppe

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $170,000 - $180,000 per year

Job Level

Lead

About the role

  • Lead the strategic growth and operational excellence of the Auto Delivery subscription program
  • Scale the program, enhance customer experience, and drive retention and revenue
  • Lead program operations including performance tracking, customer engagement, and process optimization
  • Collaborate with digital, marketing, merchandising, IT, and store operations to align initiatives and drive adoption
  • Oversee program enhancements including personalization, promotions, and technology upgrades
  • Develop and present regular reports on program performance, forecasts, and strategic recommendations to senior management and stakeholders
  • Continuously assess and improve operational processes to drive efficiency and scalability
  • Manage and mentor a direct report and report regularly to the VP, Stores on program performance

Requirements

  • 5-8 years program or product management with a focus on subscription-based business models
  • Proven experience facilitating or managing large cross-functional teams to coordinate all activities required to go to market to achieve desired business and financial goals
  • Strong analytical skills and experience using data to drive decisions
  • Experience as a project manager rolling out dynamic e-commerce and/or subscription business models
  • Ability to lead, as well as engage in execution and processes is required
  • Excellent leadership, communication, and cross-functional collaboration skills
  • Ability to think strategically while managing day-to-day operations
  • Experience in retail, e-commerce, or consumer goods preferred
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