Director

• Lead the strategic growth and operational excellence of the Auto Delivery subscription program
• Scale the program, enhance customer experience, and drive retention and revenue
• Lead program operations including performance tracking, customer engagement, and process optimization
• Collaborate with digital, marketing, merchandising, IT, and store operations to align initiatives and drive adoption
• Oversee program enhancements including personalization, promotions, and technology upgrades
• Develop and present regular reports on program performance, forecasts, and strategic recommendations to senior management and stakeholders
• Continuously assess and improve operational processes to drive efficiency and scalability
• Manage and mentor a direct report and report regularly to the VP, Stores on program performance

Director, Auto Delivery Program

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