The Vitamin Shoppe

Executive Assistant

• Greet and welcome visitors, creating a professional and positive first impression.
• Direct visitors and vendors appropriately; manage visitor logs and badges.
• Coordinate with building security and facilities on visitor access and office needs.
• Oversee incoming and outgoing mail, packages, and deliveries.
• Maintain a tidy and professional reception area, conference rooms, and shared spaces.
• Manage complex calendars, scheduling meetings, conference calls, and travel arrangements.
• Prepare presentations, reports, and correspondence using Microsoft Office tools.
• Draft and route routine communications, ensuring priorities are escalated appropriately.
• Organize and maintain executive files, records, and reports.
• Process and submit expense reports in a timely manner.
• Assist in planning company events, leadership meetings, and offsites.

Ecommerce

• Quality assurance (QA) and activation of new product listings, ensuring all product data, assets, and content meet established requirements.
• Upload relevant blog content to product pages to enhance product storytelling and SEO performance.
• Develop and schedule promotional messaging at the product level in alignment with marketing campaigns.
• Manage cart limit settings in accordance with merchant direction and promotional constraints.
• Create and maintain category pages and featured shops to support campaigns, seasonal initiatives, and emerging product trends.
• Support visual merchandising efforts by optimizing product placements (boosting/burying) based on campaign priorities and new product launches.
• Submit requests and manage approvals for monthly site coupon creation, ensuring accuracy across all promotional details.
• Coordinate creative asset requests to support web and app marketing initiatives, including landing pages and promotional content.
• Complete marketing tactic submissions for monthly campaign packages and new product launches.
• Compile and distribute monthly marketing links for all digital assets; review all customer-facing links to ensure optimal experience.
• Upload SEO-optimized copy to appropriate site pages via the content management system (Amplience).
• Update and distribute weekly sales performance reports using GA4; assist in analysis and insights.
• Maintain regular search term reports, identify key trends, and share actionable insights with internal partners.
• Partner with vendors on store locator asset updates to ensure accuracy and brand consistency.
• Monitor product reviews and customer Q&A; collaborate with vendors to increase review volume and quality.
• Support additional digital merchandising or marketing initiatives as needed.

E-Commerce Specialist

Director

• Develop and execute a growth strategy to expand the Auto Delivery Program’s reach and impact
• Lead program operations, including performance tracking, customer engagement, and process optimization
• Collaborate with digital, marketing, merchandising, IT, and store operations to align initiatives and drive adoption
• Oversee program enhancements, including personalization, promotions, and technology upgrades
• Develop and present regular reports on program performance, forecasts, and strategic recommendations to senior management and stakeholders
• Continuously assess and improve operational processes related to the subscription program to drive efficiency and scalability
• Manage and mentor a direct report, fostering a high-performance culture
• Report regularly to the VP, Stores on program performance, opportunities, and strategic direction

Director, Auto Delivery and Subscription Program

• Lead the strategic growth and operational excellence of the Auto Delivery subscription program
• Scale the program, enhance customer experience, and drive retention and revenue
• Lead program operations including performance tracking, customer engagement, and process optimization
• Collaborate with digital, marketing, merchandising, IT, and store operations to align initiatives and drive adoption
• Oversee program enhancements including personalization, promotions, and technology upgrades
• Develop and present regular reports on program performance, forecasts, and strategic recommendations to senior management and stakeholders
• Continuously assess and improve operational processes to drive efficiency and scalability
• Manage and mentor a direct report and report regularly to the VP, Stores on program performance

Director, Auto Delivery Program

Human Resources

• Serve as a strategic, business-savvy Corporate HR Manager supporting Corporate leaders and Health Enthusiasts.
• Act as a thought partner to business leaders, aligning HR strategies and resources with departmental and enterprise-wide objectives.
• Translate business needs into HR solutions by supporting talent planning, organizational changes, and workforce engagement.
• Partner with leaders to activate Culture Keeper initiatives and employee experience programs.
• Serve as a trusted point of contact for employee relations matters, performance management, conflict resolution, and exit interviews.
• Collaborate with Total Rewards and Payroll to support benefits, leave administration (FMLA, STD, workers’ comp), and payroll-related needs.
• Maintain knowledge of employment laws, support policy management, and uphold accurate confidential documentation.
• Report to Sr. Director of HR and support day-to-day HR operations.