Assistant Manager, Retail Operations Communication & Engagement

The Vitamin Shoppe

Assistant Manager driving communication strategy in retail operations at The Vitamin Shoppe. Supporting change adoption and enhancing employee engagement through clear messaging and feedback loops.

Posted 6/2/2026full-timeSecaucus • New Jersey • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Build and maintain a Retail Ops communications calendar aligned to initiatives, seasonal priorities, and operational updates; partner cross-functionally to ensure messaging is aligned and coordinated.
Write, edit, and publish communications (memos, toolkits, talking points, leadership updates) that translate complex initiatives into clear, store-actionable direction; use a consistent format: What / Why / How / By When.
Manage internal communication platforms and optimize delivery for reach, clarity, and engagement; own/execute key store-facing outputs including, but not limited to, VBrief, Vit-Alerts, DSM updates, weekly recaps, quarterly newsletter, and inbound comm requests; support publishing through Employee Hub Portal (tasks/stories/action items, countdowns, informational updates).
Maintain and continuously update store-facing documents and operational resources, including SharePoint sites, SOPs, guides, and reference materials, to ensure content is accurate, current, easy to access, and aligned to business priorities.
Support the planning, content development, and execution of key Field Leader meetings and Brand Summit communications, including agendas, materials, talking points, follow-up resources, and coordination of updates to ensure leaders are informed, prepared, and aligned.
Build communication plans that improve understanding and adoption for store-impacting changes; partner with L&D to reinforce communications through training and enablement.
Create and maintain feedback loops to ensure store teams feel heard and supported; support culture-building and recognition moments through communications and execution support.

Requirements

What you’ll need

Bachelor's degree in a relevant field or equivalent work experience in a retail or corporate environment.
2 -3 years in communications (retail/field operations preferred).
Exceptional writing/editing and ability to translate complexity into simple, actionable direction.
Experience managing internal comms channels/tools and improving effectiveness through metrics and feedback.
Strong project management and ability to work in a fast-paced, priority-heavy environment.
Demonstrated proficiency in PowerPoint, Word, Excel, SharePoint, and AI with the ability to use these tools to create, manage, and maintain effective communications and resources.
Strong listening skills with the ability to absorb direction quickly, align to expectations, and execute with accuracy.
Highly organized and able to manage multiple priorities simultaneously in a fast-paced environment without compromising quality or follow-through.

Benefits

Comp & perks

health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

writingeditingproject managementcommunication planningcontent developmentfeedback loopsmetrics analysisoperational resource managementSOP developmenttraining and enablement

Soft Skills

strong listening skillsorganizational skillsability to work in fast-paced environmentability to manage multiple prioritiesalignment to expectationsexecution with accuracyculture-buildingrecognition momentscross-functional collaborationtranslating complexity into simplicity

Certifications

Bachelor's degree