Project Coordinator
Florida Realtors
Product Operations Associate
Atria Institute
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $85,000 - $110,000 per year
Job Level
JuniorMid-Level
About the role
- Play a critical role helping clinical teams adopt, use, and optimize tools and platforms to deliver care to members
- Bring product thinking and operational excellence to scale Atria’s preventive healthcare offerings
- Work hands-on with cross-functional teammates from Care Coordination, Hospitality, Membership, Legal, and Finance
- Ensure teams are equipped with knowledge and resources to effectively leverage core systems including Atria’s custom tools, Monday.com, ZenDesk, Slack, and Gmail
- Partner with teams to map current workflows, identify inefficiencies, gather user feedback, and surface pain points
- Translate team needs into clear requirements for Product, Design, and Engineering
- Create scalable workflows, develop and document SOPs, best practices, and process maps
- Recommend and implement technology solutions to improve team productivity
- Plan and execute rollouts of new tools, systems, and product features; create and deliver training and onboarding materials
- Serve as the go-to resource for questions, troubleshooting, and ongoing support
- Track platform usage and adoption, use metrics and qualitative feedback to identify improvements, and collaborate with IT and Product to prioritize changes
- Facilitate communication between technical and non-technical teams and ensure operational readiness for technology changes
- Report to VP of Product & Engineering and work on-site in New York City at least 4 days per week to support collaboration
Requirements
- 2+ years of experience working in project/program management/operations or a similar role
- Empathy for the challenges faced by healthcare providers and a passion for helping care coordination teams work more efficiently
- Patience and the ability to clearly communicate technical concepts to non-technical audiences
- Strong problem-solving skills and the ability to thrive in a fast-paced, ever-changing environment
- Exceptional collaboration and relationship-building skills
- Willingness to be hands-on and adaptable to meet the evolving needs of our clinical teams
- Hands-on experience working with common healthcare tools and systems (or a strong desire to learn) is a plus but not required
- Direct patient care experience is a plus but not required
