Manage a portfolio of internal and external accounts, developing trusted relationships to drive growth
Lead the tactical execution of creative campaigns, ensuring projects are delivered on time, on budget, and with clear communication on expectations, scope, and any impact on costs
Collaborate with internal teams to deliver high-quality work aligned with briefs and Statements of Work
Monitor budgets, track time, and ensure profitability across accounts
Stay ahead of creative and digital trends to provide authoritative input during briefings
Act as the primary contact for clients, building long-term, trusted partnerships
Lead regular check-ins, status updates, and quarterly business reviews
Handle feedback with professionalism, resolving issues or escalating when needed
Identify opportunities to grow accounts through upselling and cross-selling
Support new business pitches and proposal development
Champion Hello Studio’s values and foster a culture of proactive excellence
Mentor team members and share knowledge across departments
Collaborate with wider teams across The Very Group, including Brand, Social, and Paid Media
Requirements
Proven experience in agency or in-house account management
Proven success managing client relationships and delivering performance improvements
Strong understanding of creative content delivery across the full creative funnel in all channels
Excellent communicator with top-tier presentation and writing skills
Organised, detail-oriented, and able to juggle multiple campaigns with ease
Analytical mindset with a data-driven approach to problem-solving
Passionate about creativity, results, and building meaningful partnerships
Up to date with social and digital trends
Willing to travel for meetings and shoots when needed
Customer obsessed, deep knowledge of clients' target customers and brand guardian responsibilities
Candidates will be subject to credit, CIFAS, Right to Work checks and possibly DBS checks (disclose unspent convictions)