B2B Campaign Specialist / Performance Marketer
Lucidya | لوسيديا
Customer Success Manager, Danish Speaker
Sign In Solutions
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead customers through their maturity journey from early adoption to advanced, multi-solution use
- Tailor best practices by region and industry across the EU, UK, North America, and APAC
- Help customers realise the full value of the Sign In Solutions product suite and advise on scaling
- Showcase and position AI-driven features to improve security, compliance, and workplace experience
- Own retention for your portfolio, ensuring high renewal rates and reducing churn risk
- Build long-term, outcome-driven relationships that deliver measurable business value
- Proactively identify upsell and cross-sell opportunities and create CSM-qualified expansion leads
- Anticipate risks, create action plans, and champion customer success
- Maintain accurate records in Salesforce and CSP tools and track health scores and adoption trends
- Utilise data and insights to drive proactive customer engagement and strategy
- Share customer feedback with Product, Support, and Marketing to drive continuous improvement
Requirements
- 3+ years in Customer Success, Account Management, or similar client-facing role in B2B SaaS
- Fluent in Danish and English (written and verbal)
- Proficient in Salesforce and CSP tools, with strong data discipline
- Proven track record in retention and expansion across global SMB clients
- Skilled at guiding customers through maturity journeys and aligning outcomes with strategic value
- Strong analytical mindset; comfortable leveraging data and AI to shape decisions and outcomes
- Quick learner able to master new solutions and clearly position value of a broad SaaS suite
- Customer-first, proactive, and willing to go above and beyond to ensure success
- Thrives in a high-growth, fast-changing environment
